[Remote] Strategic Operations Lead

Note: The job is a remote job and is open to candidates in USA. Reserv is an insurtech focused on improving claims through AI and automation. The Strategic Operations Lead drives cross-functional initiatives, analyzes business challenges, and implements scalable solutions to improve operational efficiency and performance.

Responsibilities

• Strategic Operator: Own strategic initiatives end to end, from framing the problem through to the change being live in the business. Define scope, objectives, deliverables, and timelines in collaboration with senior leadership, and assemble project teams across product, engineering, claims, and account management
• Data-Driven: Build the quantitative and qualitative case to size both the problem and the opportunity, working across claims, finance, account, and operational data as well as the people closest to the work. Translate what you find into a recommendation leadership can decide on, and defend it when it is challenged
• Leading with Influence: Drive initiatives through senior stakeholders, building the trust that lets you convene them and hold them to a date. Communicate status and trade-offs proactively, make data-driven decisions on resource allocation, and course-correct before a plan slips rather than after
• Results-Oriented: Deliver tangible change rather than recommendations, and manage the work to performance metrics that show whether it is working. Verify the change landed in practice, collect feedback, and carry what you learn into how the next initiative is designed

Skills

• Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
• At least 2 years in management consulting, operational transformation, operations management, or strategic planning roles
• Experience running cross-functional work against dates, and communicating it to senior leadership
• Detail-oriented and organized, comfortable carrying several workstreams at once
• Active use of AI tools in your own work, and interest in applying them to operations and analysis
• Strong quantitative skills, with comfort building the analysis yourself and working fluently in business intelligence tools (Looker, Tableau, Power BI)
• Bachelor's degree in Business, Finance, Economics, or a related field
• Claims or insurance experience is helpful here
• MBA or advanced degree preferred

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

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