[Remote] Supervisor-Sales Call Center Customer Service

Note: The job is a remote job and is open to candidates in USA. Verizon is hiring a Supervisor to lead its customer care call center team. The role focuses on developing employees, resolving customer issues efficiently, managing call volume, and maintaining high service quality.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service
• Ensuring that resources are in place and trained so that customer issues are resolved quickly
• Tracking and handling call volume for optimal efficiency
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment

Skills

• You thrive in a fast-paced, multifaceted environment where different challenges pop up all the time
• Using your sound judgment, you quickly grasp the details of a situation and know just the right next step
• Inspiring and developing a team to achieve great results is personally rewarding for you
• People trust you - you build relationships and credibility quickly
• You enjoy multi-tasking and managing your time effectively to get everything done
• Bachelor's degree or four or more years of work experience
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience
• Customer service or call center experience, ideally with technical products or services
• Led a team, preferably in customer service or a call center environment

Benefits

• Medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives.
• Depending on the role, employees have the opportunity to receive premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• Remote work from home with occasional in-person trainings and meetings; home office must be located within 75 miles from Garden City, NY.
• Incentive-based position with the potential to earn more.

Company Overview

Company H1B Sponsorship