[Remote] Technical Customer Support Representative (Bilingual French/English)

Note: The job is a remote job and is open to candidates in USA. CHEF iQ makes smart kitchen appliances and is hiring a bilingual Technical Customer Support Representative to assist French- and English-speaking customers. The role provides customer support across phone, email, chat, and social media, troubleshoots connectivity and app issues, handles orders and warranty matters, and shares customer feedback with product teams.

Responsibilities

• Support customers in French and English by phone, email, chat, and social media
• Troubleshoot Wi-Fi, Bluetooth, and app pairing so customers get back to cooking fast
• Look up orders, inventory, and replacement parts, and make sure the right part goes to the right model every time
• Handle warranty questions, returns, recalls, and terms of sale with care
• Keep clean, detailed records of every interaction and own your follow-ups
• Share what customers are telling us with our Software, Hardware, and Product Development teams

Skills

• Fluent spoken and written French and English. This is a must
• 2+ years of customer support experience, ideally technical support
• A knack for connectivity troubleshooting. You know your way around Wi-Fi, Bluetooth, and devices that won't talk to each other
• Experience in a CRM or ticketing system
• Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office
• A sharp eye for detail. Model numbers and part numbers don't trip you up
• A friendly, upbeat way with people, even when a customer is having a rough day
• You can juggle a busy queue and still give every customer your full attention
• Salesforce is a big plus

Benefits

• Remote to start, hybrid within 12 months
• No micromanaging; you’ll make judgment calls and own your work
• A manager who coaches you to grow
• You’ll learn our smart kitchen products inside and out, and maybe test a few in your own kitchen
• Team members get promoted from within

Company Overview