Remote Customer Service Representative – Automotive Parts & Warranty Support Specialist

About brighthush

brighthush is a trailblazer in the automotive parts and accessories industry, delivering high‑quality products and exceptional service to enthusiasts and everyday drivers alike. With a nationwide network of retail locations, a robust e‑commerce platform, and a passionate community of automotive lovers, brighthush has built a reputation for reliability, innovation, and customer‑centricity. We’re now expanding our remote support team to ensure every customer receives the same level of care and expertise, no matter where they are.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of a thriving business. Our remote Customer Service Representatives are the frontline ambassadors who turn inquiries into solutions, turning first‑time shoppers into lifelong advocates. If you thrive on problem‑solving, enjoy helping people, and want to grow your career in a dynamic, tech‑savvy environment, brighthush is the place for you.

Key Responsibilities

• Customer Interaction: Handle inbound calls and live chat inquiries using the Talkdesk application, providing friendly, professional, and timely assistance with order status, returns, warranties, and product selection.
• Problem Resolution: Diagnose and resolve post‑sale issues, leveraging internal knowledge bases, product data, and collaboration with cross‑functional teams.
• Product Knowledge: Continuously learn about automotive parts, vehicle systems, and warranty policies to offer accurate guidance.
• Data Management: Accurately document customer interactions, follow‑up actions, and resolution details in the CRM system.
• Process Improvement: Provide feedback on common issues and suggest enhancements to improve the customer journey.
• Team Collaboration: Participate in regular team huddles, training sessions, and knowledge‑sharing initiatives.
• Other Duties: Perform additional tasks as assigned to support overall team performance.

Essential Qualifications

• High school diploma, GED, or equivalent work experience.
• Minimum of 1 year of customer service experience, preferably in a call center or retail environment.
• Strong verbal and written communication skills in English.
• Proficiency with Windows‑based computers, internet navigation, and basic troubleshooting.
• Reliable high‑speed broadband connection (25 Mbps or higher, no DSL).
• Ability to multitask, prioritize, and manage time effectively while maintaining professionalism.
• Willingness to learn technical details about vehicle systems and automotive parts.
• Strong listening skills and empathy for customer needs.
• Ability to follow direction, meet department standards, and contribute to continuous improvement.

Preferred Qualifications

• ASE (Automotive Service Excellence) certification or equivalent automotive training.
• At least 2 years of experience in the automotive industry, either in retail, parts distribution, or service.
• Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce).
• Knowledge of warranty processes and return policies.
• Previous remote work experience in a customer‑facing role.

Skills & Competencies

• Customer‑first mindset with a passion for delivering outstanding service.
• Strong analytical and problem‑solving abilities.
• Adaptability to changing priorities and peak call volumes.
• Team player who collaborates across departments.
• Self‑motivated and disciplined in a remote work setting.
• Tech‑savvy with the ability to quickly master new tools and platforms.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a remote Customer Service Representative, you’ll have access to:

• Comprehensive onboarding and hands‑on training over the first 7 weeks.
• Ongoing skill‑development courses covering automotive technology, customer experience best practices, and advanced troubleshooting.
• Clear career pathways to supervisory roles, quality assurance, or technical support positions.
• Mentorship programs pairing new hires with seasoned team members.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture

brighthush fosters a culture of inclusion, collaboration, and continuous improvement. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team meetings and social events.
• Open communication channels with leadership and peers.
• Recognition programs celebrating outstanding customer service.
• Access to a digital library of resources, FAQs, and best‑practice guides.
• Commitment to work‑life balance, with flexible scheduling and paid time off.

Compensation & Benefits

We offer competitive pay and a comprehensive benefits package designed to support your well‑being and professional growth.

• Base Pay: Starting at $15.50 per hour, with potential increases based on automotive knowledge, education, and experience.
• Overtime: Required during peak call volume periods, paid at the applicable overtime rate.
• Health & Wellness: Health, dental, and vision insurance options for full‑time employees.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Reimbursement for relevant certifications and training courses.
• Employee Discounts: Exclusive discounts on automotive parts and accessories.
• Remote Work Support: Stipend for home office equipment and high‑speed internet.

Schedule & Availability

We’re looking for a dedicated remote team member who can commit to the following schedule:

• Regular Work Hours: Monday–Friday, 3:30 PM – Midnight ET.
• Rotating Day Off: Tuesday, Wednesday, or Thursday (one day per week).
• Every Other Saturday: 9:00 AM – 5:30 PM ET.
• Training Period: First 7 weeks, Monday–Friday, 12:30 PM – 9:00 PM ET.
• Overtime: Required during peak call volume periods.

Location & Eligibility

To qualify for this remote position, you must reside in one of the following states:

• Florida
• Georgia
• Ohio
• Tennessee
• Texas

All other states are not eligible for this role.

How to Apply

Ready to join the brighthush family and make a real difference in customers’ lives? Click the link below to submit your application and start your journey with us.

Apply to this Job

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Accessibility Support

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570, option 2 for Human Resources.