Remote Travel Support Coordinator – Customer Care & Growth Specialist for Global Travel Solutions

About brighthush

brighthush is a forward‑thinking travel solutions provider that empowers travelers worldwide to explore the world with confidence, convenience, and care. With a heritage rooted in Defiance, Ohio, we have grown into a global network of travel experts, technology innovators, and customer‑centric partners. Our mission is simple: to make every journey unforgettable by delivering seamless support, personalized service, and a touch of adventure to every client.

At brighthush, we believe that travel is more than a destination—it’s an experience that shapes lives. That’s why we invest in our people, our technology, and our community. Whether you’re a seasoned traveler or a first‑time explorer, we’re here to guide you every step of the way.

Why Join brighthush?

• Remote Flexibility: Work from anywhere—your home, a coffee shop, or a beachside villa—while staying connected to a vibrant, collaborative team.
• Growth & Development: We provide structured mentorship, continuous learning programs, and clear career pathways that help you advance from coordinator to senior support lead, and beyond.
• Impactful Work: Your role directly shapes the travel experience of thousands of customers, ensuring they feel supported, informed, and delighted.
• Inclusive Culture: Diversity, equity, and inclusion are at the core of our values. We celebrate different perspectives and foster an environment where everyone can thrive.
• Competitive Compensation & Perks: A comprehensive benefits package, performance bonuses, travel discounts, and wellness programs keep our team energized and rewarded.

Key Responsibilities

As a Remote Travel Support Coordinator at brighthush, you will be the frontline advocate for our clients, ensuring their travel journeys are smooth, enjoyable, and memorable. Your day-to-day tasks will include:

• Responding to client inquiries via email, chat, and phone with a friendly, professional tone.
• Researching and presenting travel options—flights, hotels, car rentals, tours—tailored to individual preferences and budgets.
• Coordinating travel arrangements, including booking confirmations, itinerary updates, and travel documents.
• Resolving issues such as cancellations, delays, or changes in travel plans, and escalating complex cases to senior support or operations teams.
• Maintaining accurate records in our CRM system, ensuring all client interactions are logged and follow‑up actions are tracked.
• Collaborating with cross‑functional teams—sales, operations, marketing—to share customer insights and improve service quality.
• Participating in continuous improvement initiatives, such as process optimization, knowledge base updates, and training sessions.
• Monitoring industry trends, new travel products, and regulatory changes to provide up‑to‑date advice to clients.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or related field preferred.
• Minimum of 2 years of customer service experience, ideally in travel, hospitality, or a related industry.
• Proficiency in English; additional languages are a plus.
• Strong communication skills—both written and verbal—paired with a genuine passion for helping others.
• Self‑motivated, detail‑oriented, and capable of managing multiple tasks in a fast‑paced environment.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Comfortable using video conferencing tools and remote collaboration software.

Preferred Qualifications

• Experience in a remote or virtual customer support role.
• Knowledge of travel booking systems (e.g., Amadeus, Sabre, Expedia Partner Central).
• Background in travel planning, itinerary design, or travel consulting.
• Strong analytical skills, with the ability to interpret data and provide actionable insights.
• Previous exposure to travel industry regulations (e.g., TSA, TSA Pre✓, airline policies).

Core Skills & Competencies

• Customer‑Centric Mindset: A deep commitment to delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to think on your feet, troubleshoot issues, and find creative solutions.
• Time Management: Efficiently prioritize tasks and meet deadlines in a dynamic environment.
• Adaptability: Thrive in a constantly evolving industry and embrace new technologies and processes.
• Team Collaboration: Work effectively with colleagues across departments, sharing knowledge and best practices.
• Tech Savviness: Comfortable learning new software and staying current with digital tools.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Remote Travel Support Coordinator, you will have the chance to:

• Advance to Senior Support Specialist, where you’ll mentor new hires and lead process improvements.
• Transition into a Travel Operations role, managing larger travel portfolios and strategic partnerships.
• Explore cross‑functional projects in Sales, Marketing, or Product Development, leveraging your customer insights.
• Participate in our internal “Travel Academy,” a series of workshops, webinars, and certifications covering travel industry trends, customer experience design, and data analytics.
• Attend annual travel conferences and industry events, expanding your network and staying ahead of market shifts.

Work Environment & Culture at brighthush

Our culture is built on trust, collaboration, and a shared passion for travel. We celebrate diversity and encourage every team member to bring their authentic self to work. Key cultural pillars include:

• Open Communication: Transparent channels for feedback, ideas, and recognition.
• Flexibility: A results‑oriented approach that values work‑life balance.
• Community Engagement: Volunteer opportunities, travel clubs, and team retreats that foster camaraderie.
• Innovation: A culture that rewards experimentation and continuous improvement.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Generous travel discounts and perks for employees and their families.
• Wellness stipend for gym memberships, meditation apps, or other health‑related activities.
• Professional development budget for courses, certifications, and conferences.

Ready to Embark on Your Next Adventure?

If you are a customer‑first professional with a love for travel, a knack for problem‑solving, and a desire to grow within a dynamic, remote‑friendly organization, we want to hear from you. Join brighthush and help us create unforgettable journeys for travelers around the globe.

Click the link below to apply and start your journey with brighthush today!