[Remote] Vice President, Client Delivery & Transformation - UM / CM Healthcare

Note: The job is a remote job and is open to candidates in USA. Zyter | TruCare is seeking a Vice President, Client Delivery & Transformation to lead large-scale healthcare transformation programs for payer clients. The role combines hands-on strategic program leadership, Model Office delivery, business-process and AI-enabled workflow design, and development of a scalable functional delivery team.

Responsibilities

• Serve as the senior hands-on delivery leader for one or more of Zyter's largest and most strategic client transformation programs
• Establish credibility with senior client business, clinical, operations and technology leaders and become a trusted partner in translating transformation objectives into executable programs
• Lead from the front — facilitating working sessions, resolving difficult design decisions, challenging teams when necessary and driving the program toward measurable outcomes
• Maintain accountability for overall program outcomes across business design, configuration, implementation, adoption and operational readiness
• Anticipate delivery risks and dependencies and actively intervene rather than relying solely on traditional escalation and governance mechanisms
• Rapidly absorb and scale Zyter's existing Model Office methodology and assets
• Lead clients through the definition of a global process model representing the target-state operating model and standard workflows
• Identify where client businesses, products, markets or regulatory requirements legitimately require local design variations, while challenging unnecessary customization
• Translate target-state workflows into detailed functional requirements, decision logic, configuration requirements, integrations and AI-enabled workflows
• Create reusable patterns and assets so that each implementation improves the speed and quality of subsequent deployments
• Ensure that Model Office designs move beyond PowerPoint and workshops into executable platform configurations and operational processes
• Act as the primary functional bridge between client operations and Zyter's product, AI and engineering teams
• Translate business processes and jobs-to-be-done into platform capabilities, workflow configurations, agent behaviors and technical requirements
• Work closely with technical architects and engineering leads responsible for the underlying architecture, integrations, data and deployment
• Understand the capabilities and limitations of AI sufficiently to lead clients through AI-enabled workflow design without needing to personally serve as the AI engineer
• Oversee the functional aspects of AI model tuning and validation, including use cases such as Policy IQ, ensuring that outputs reflect client policies, clinical requirements and operational expectations
• Help define appropriate evaluation criteria, human-in-the-loop processes, exception handling and operational controls required to deploy AI safely into production workflows
• Drive the connection between AI capabilities and actual workflow redesign rather than treating AI as a standalone technology implementation
• Lead, coach and develop a team of functional delivery leaders, FDEs, business analysts and program managers
• Establish clear roles between functional delivery, program management, product, engineering and technical implementation teams
• Personally coach teams on how to structure complex problems, facilitate client decisions and translate ambiguous business requirements into executable designs
• Establish repeatable delivery playbooks, templates, governance and quality standards across major programs
• Build a culture where delivery leaders are accountable for outcomes rather than simply managing schedules and status reporting
• Identify capability gaps and help recruit and develop the next generation of Zyter delivery leaders
• Establish clear program milestones and measurable business outcomes from the beginning of each engagement
• Ensure alignment across process design, platform configuration, AI tuning, integrations, testing, change management and deployment
• Drive rapid issue resolution across organizational boundaries
• Ensure programs maintain appropriate executive governance while preserving the speed and hands-on problem solving required for complex transformations
• Partner with Client Success leadership to identify opportunities for expansion, additional use cases and increased value from the Zyter platform

Skills

• 12–18+ years of experience leading complex business and technology transformation programs, preferably within healthcare
• Significant experience in a top-tier consulting firm, healthcare technology organization, payer or similarly complex transformation environment
• Demonstrated experience personally leading large, multi-workstream enterprise transformations from design through implementation
• Strong understanding of healthcare payer operations
• Experience in areas such as Utilization Management, Care Management, Prior Authorization, clinical operations or payer administrative workflows is highly desirable
• Experience implementing enterprise platforms where business process redesign, configuration, data, integrations and organizational change must come together
• Demonstrated experience managing and developing program managers, functional consultants, business analysts or similar delivery teams
• A player-coach
• Comfortable leading a team while personally jumping into a process-design session, reviewing a workflow, resolving a configuration question or working directly with a client executive
• A transformation leader, not simply a PM
• Understands how businesses actually operate and can translate strategy and operating-model concepts into workflows, requirements and deployed solutions
• Structured but pragmatic
• Brings consulting-level problem solving and structure without creating unnecessary methodology or bureaucracy
• Technology fluent
• Can engage credibly with architects, engineers, product managers and AI teams while remaining fundamentally focused on solving the client's business problem
• Fast-learning
• Able to quickly understand Zyter's platforms, Model Office methodology, healthcare workflows and AI capabilities and begin applying them to live client programs
• Comfortable with ambiguity
• Thrives in environments where the answer has not already been defined and where business, product and technology teams must solve problems together
• Executive-ready and detail-oriented
• Equally comfortable presenting to a client COO or CIO and spending several hours with a delivery team working through a difficult workflow or implementation issue
• Experience working with AI-enabled products, decision-support technologies or advanced automation is preferred

Benefits

• Remote work

Company Overview

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