Remote Position
[Remote] (West Region) P&C Customer Success Representative
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Thimble is seeking a licensed P&C Customer Success Representative to support customers and brokers with insurance questions, policy binding, and issue resolution. The role also supports broker onboarding and relationships, and helps improve the customer and broker experience.
Responsibilities
- Become an expert with Thimble’s products and services
- Support the onboarding process for new brokers while delivering excellent customer service
- Provide guidance and best practices on configuring and utilizing the Thimble Broker Portal
- Assist new and existing customers through all of their inquiries and help them find a resolution to any questions or issues they may have
- Help increase conversion by bringing valued product and insurance knowledge to the purchase experience for new customers
- Meet defined Service Level Agreements for assisting new and existing customers with service requests
- Provide excellent customer and broker support and assistance via email, chat, and phone
- Dedicated to helping the customer at all costs; you are the front line between the customer and Thimble - we want to leave a positive impression and develop a relationship that keeps the customer happy
- Assist with side projects as needed for the insurance and product teams
- Collaborate with other teams to provide feedback on customer and broker experiences
Skills
- A Property & Casualty Insurance license is required
- Prior work with insurance brokers or agencies
- Experience in a fast-paced, high-volume support or customer service environment
- Excellent written and oral communication skills
- Highly organized with ruthless attention to detail
- Ability to adapt to changes and learn quickly
- Ability to manage multiple projects simultaneously
- Small commercial business insurance experience is highly preferred
- Bachelor's degree preferred
Benefits
- Fully remote company
- Thimble Fridays! (out of office at 12:00pm local time; subject to a different day for the Success Team)
- Comprehensive health, vision, and dental coverage
- 401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%)
- PTO: 20 days vacation + 12 company-wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited sick time
- Parental Leave: 100% paid 12 weeks + 2 weeks gradual return
- Computer choice of Mac or PC
- Work from home setup reimbursement
- Monthly co-working space and/or child care reimbursement
- Monthly ClassPass credit
- Quarterly wellness reimbursement
- Other health & wellness perks including: One Medical, Teladoc, Talkspace, Kindbody, and Health Advocate
- Virtual events, happy hours, trivia, and fun!
Company Overview