Retail Loss Prevention Customer Service Associate – Retail Security & Customer Experience Specialist in a Leading Off‑Price Retail Environment

About brighthush and the Off‑Price Retail Revolution

brighthush is a global leader in the off‑price retail sector, offering customers high‑quality merchandise at unbeatable prices. With a portfolio that spans apparel, home décor, and specialty goods, brighthush has built a reputation for delivering an exceptional shopping experience while maintaining a culture of integrity, innovation, and community impact. Our stores are more than retail spaces; they are vibrant hubs where customers discover value, style, and a sense of belonging.

As part of the brighthush family, you will join a dynamic team that thrives on collaboration, continuous learning, and a shared commitment to excellence. Whether you are working in one of our flagship stores, distribution centers, or corporate offices, you will find abundant opportunities to grow, make a difference, and shape the future of retail.

Why This Role Matters

The Retail Loss Prevention Customer Service Associate is a cornerstone of brighthush’s mission to protect our customers, associates, and inventory while fostering a welcoming environment. In this role, you will act as the first line of defense against theft, ensuring that every shopper feels safe and valued. Your presence and proactive engagement will help maintain the integrity of our brand and the trust our customers place in us.

Key Responsibilities

• Customer Engagement & Service: Deliver timely, courteous, and knowledgeable assistance to shoppers, creating a positive and memorable experience.
• Loss Prevention & Deterrence: Observe and respond to suspicious behavior, using a professional presence to deter theft and protect merchandise.
• Checkout Oversight: Monitor accurate checkout procedures, ensuring compliance with store policies and preventing shrinkage.
• Collaboration with Store Management: Communicate shrink-related concerns and collaborate on strategies to reduce loss and improve store performance.
• Program Participation: Support and actively participate in store shrink reduction initiatives and safety programs.
• Integrity & Confidentiality: Uphold a culture of honesty, maintain confidentiality, and promote ethical behavior among associates and customers.
• Safety Advocacy: Promote safety awareness and support the maintenance of a secure environment for all.
• Commitment to Goals: Follow through on commitments, achieve objectives with minimal supervision, and adapt to changing priorities.
• Compliance: Adhere to all labor laws, company policies, and procedural guidelines.
• Additional Duties: Perform other tasks as assigned to support store operations and team success.

Essential Qualifications

• 0–2 years of retail or security experience, with a strong customer‑service orientation.
• Excellent communication skills and sound judgment.
• Ability to respond effectively to changes in direction or unexpected situations.
• Strong teamwork skills, collaborating seamlessly with peers and supervisors.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent; additional training in loss prevention or retail operations is a plus.

Preferred Qualifications

• Experience in a fast‑paced retail environment with a focus on loss prevention.
• Knowledge of retail shrinkage metrics and reporting tools.
• Basic understanding of safety and emergency response protocols.
• Proficiency in Microsoft Office and retail point‑of‑sale (POS) systems.
• Prior exposure to brighthush’s brand values and customer‑centric culture.

Skills & Competencies for Success

• Customer‑First Mindset: Passion for delivering outstanding service and creating a welcoming atmosphere.
• Observational Acumen: Keen eye for detail and the ability to spot irregularities quickly.
• Strong interpersonal skills, fostering trust and rapport with shoppers and teammates.
• Problem‑solving ability, addressing issues calmly and efficiently.
• Adaptability, thriving in a dynamic environment with shifting priorities.
• Integrity, maintaining confidentiality and upholding ethical standards.
• Team orientation, contributing to a collaborative and supportive workplace.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Retail Loss Prevention Customer Service Associate, you will gain exposure to:

• Advanced loss prevention training, including surveillance techniques and incident response.
• Leadership development programs that prepare you for supervisory roles.
• Cross‑functional projects that broaden your understanding of retail operations.
• Mentorship from experienced loss prevention professionals and store managers.
• Access to brighthush’s learning portal, featuring courses on customer service, retail analytics, and safety.

Work Environment & Company Culture

brighthush offers a vibrant, inclusive, and supportive work environment. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and foster an environment where everyone feels valued.
• Collaboration: Open communication and teamwork are at the heart of our success.
• Continuous Improvement: We encourage innovation and reward creative solutions.
• Community Engagement: brighthush partners with local charities and community initiatives to give back.
• Employee Recognition: We celebrate achievements through awards, shout‑outs, and performance bonuses.

Compensation, Perks, and Benefits

We offer a competitive starting hourly rate of $14.50 to $17.10, commensurate with experience and skill set. In addition to base pay, you will enjoy a comprehensive benefits package that may include:

• Associate discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Flexible work arrangements and a supportive open‑door policy.

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other characteristic protected by law. brighthush also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to join a team that values integrity, customer service, and growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Location

8357 Leesburg Pike, Vienna, VA – HomeGoods Store 0494