Sales & Customer Service Representative – Remote, Veteran‑Focused Role Driving Client Success and Revenue Growth
About brighthush
At brighthush, we are dedicated to connecting exceptional talent with forward‑thinking organizations across the nation. Our mission is to empower veterans, transitioning service members, National Guard and Reserve personnel, military spouses, wounded warriors, and their caregivers by providing meaningful, stable employment opportunities that honor their unique skills and experiences. As a leader in the talent acquisition space, brighthush partners with a diverse portfolio of companies to fill critical roles in customer service, sales, technology, and more. We believe that a disciplined, mission‑oriented workforce brings unparalleled value to our clients, and we are committed to fostering a supportive, inclusive environment where every employee can thrive.
Why This Role Matters
Our Sales & Customer Service Representative position is a cornerstone of brighthush’s commitment to delivering outstanding client experiences while driving revenue growth for our partner organizations. In this remote, full‑time role, you will be the first point of contact for customers across multiple channels—phone, email, chat, and social media—providing timely, empathetic, and solution‑focused support. Your ability to listen, resolve issues, and identify sales opportunities will directly impact customer satisfaction scores, brand loyalty, and the bottom line.
Key Responsibilities
- Customer Interaction: Respond to inbound inquiries via phone, email, live chat, and social media platforms, ensuring each interaction reflects brighthush’s high standards of professionalism and care.
- Issue Resolution & De‑Escalation: Calmly assess customer concerns, troubleshoot problems, and employ conflict‑resolution techniques to de‑escalate challenging situations.
- Escalation Management: Identify issues that require higher‑level intervention and route them to the appropriate internal teams while maintaining clear communication with the customer.
- Sales Enablement: Recognize cross‑selling and up‑selling opportunities during service calls, articulate product benefits, and guide customers through the purchase process to meet defined sales targets.
- Payment Processing Support: Assist customers with payment inquiries, verify transaction details, and ensure accurate processing in accordance with compliance standards.
- Data Capture & Reporting: Log all call details, outcomes, and follow‑up actions in the CRM system for auditability, performance tracking, and continuous improvement.
- Feedback Loop: Provide actionable feedback to product, training, and operations teams regarding recurring issues, knowledge gaps, or process inefficiencies.
- Performance Metrics: Consistently achieve or exceed key performance indicators (KPIs) such as average handle time, first‑call resolution, customer satisfaction (CSAT), and sales conversion rates.
Essential Qualifications
- High school diploma or equivalent (GED) required; associate or bachelor’s degree preferred.
- Minimum of six (6) months of professional customer service experience, preferably in a remote or call‑center environment.
- Must be at least 18 years of age.
- Proficient typing speed of at least 25 words per minute with high accuracy.
- Comfortable navigating Windows‑based desktop environments and common productivity software (e.g., Microsoft Office, web browsers).
- Demonstrated ability to communicate clearly and empathetically across multiple channels.
- Eligibility to work in the United States and residence in one of the approved states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
Preferred Qualifications & Skills
- Prior experience in sales, telemarketing, or inside sales roles.
- Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and ticketing systems.
- Experience supporting military families or working within veteran‑focused organizations.
- Strong problem‑solving mindset with the ability to think on your feet.
- Excellent written communication skills, including proper grammar and spelling.
- Ability to work independently while staying aligned with team goals and company culture.
- Commitment to ongoing professional development and willingness to complete training modules.
Core Competencies for Success
- Active Listening: Fully understand customer needs before responding.
- Emotional Intelligence: Recognize and adapt to the emotional state of callers, especially in high‑stress scenarios.
- Time Management: Balance multiple conversations and tasks without sacrificing quality.
- Sales Acumen: Identify buying signals and guide prospects through the decision‑making process.
- Technical Aptitude: Quickly learn new software tools and troubleshoot basic technical issues.
- Team Collaboration: Share insights and best practices with peers to elevate overall performance.
Compensation, Perks, & Benefits
brighthush values the dedication and expertise of our team members. In recognition of your contributions, we offer a competitive hourly wage of $15 per hour, with performance‑based incentives tied to sales achievements and customer satisfaction metrics. Additional benefits include:
- Flexible remote work schedule with the ability to set your own hours within core business windows.
- Comprehensive health, dental, and vision insurance options after a short waiting period.
- Paid time off (PTO) accrual and paid holidays to support work‑life balance.
- Veteran‑focused employee resource groups (ERGs) that provide mentorship, networking, and community outreach opportunities.
- Professional development stipend for certifications, courses, or conferences related to customer service, sales, or leadership.
- Access to a robust onboarding program and ongoing coaching from seasoned managers.
- Recognition programs that celebrate top performers and innovative problem‑solvers.
Career Growth & Development Pathways
At brighthush, your career trajectory is limited only by your ambition. Starting as a Sales & Customer Service Representative, you can progress to roles such as:
- Senior Customer Success Specialist
- Team Lead – Remote Customer Operations
- Account Manager – Partner Relations
- Sales Trainer – Remote Learning & Development
- Operations Manager – Customer Experience
Our structured career ladder is supported by regular performance reviews, personalized development plans, and cross‑functional project opportunities that broaden your skill set and expose you to new business areas.
Work Environment & Culture at brighthush
We pride ourselves on cultivating a culture that mirrors the values of the military community we serve: integrity, teamwork, discipline, and respect. As a fully remote team, we leverage modern collaboration tools (Slack, Zoom, Microsoft Teams) to stay connected, celebrate wins, and maintain a sense of camaraderie. Regular virtual town halls, wellness challenges, and peer‑recognition events ensure that every employee feels seen, heard, and valued.
Our commitment to diversity, equity, and inclusion (DEI) is reflected in our hiring practices, mentorship programs, and community outreach initiatives. We actively partner with veteran service organizations, military spouse networks, and caregiver support groups to create pipelines of talent and give back to the communities that inspire us.
Application Process
If you meet the qualifications and are eager to join a purpose‑driven organization that honors your military background while offering a rewarding career in sales and customer service, we encourage you to apply today. The process is straightforward:
- Click the “Apply To This Job” button below.
- Complete the short online application, attaching your resume and a brief cover letter highlighting your relevant experience.
- Participate in a virtual interview with a brighthush hiring manager.
- Receive a personalized onboarding plan and begin your journey with brighthush.
Ready to Make an Impact?
Join brighthush and become part of a mission‑focused team that values your service, respects your expertise, and invests in your future. Your voice will be heard, your skills will be sharpened, and your contributions will directly influence the success of our clients and the satisfaction of the customers they serve. Take the next step toward a fulfilling, flexible, and financially rewarding career.
Apply for this job