Seasonal Claims Data Entry & Customer Support Specialist – Remote – FNOL & Claims Capture Operations

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that has been redefining the insurance landscape for over a century. With a rich heritage rooted in innovation, brighthush delivers cutting‑edge risk solutions across a broad spectrum of property and casualty lines. Our mission is simple: empower our clients with the insights and tools they need to protect what matters most, while fostering a culture of collaboration, continuous learning, and exceptional service.

As a global leader, brighthush operates through a network of trusted partners, independent agents, and brokers, ensuring that every customer receives personalized support and the highest level of expertise. Our commitment to excellence is reflected in our robust technology platform, our focus on data integrity, and our dedication to creating a workplace where every team member can thrive.

Why Join brighthush?

When you become part of the brighthush family, you gain access to:

• Competitive hourly pay of $17.00 for a seasonal role that offers flexibility and the chance to build valuable experience.
• A fully remote work environment that supports a healthy work‑life balance.
• Comprehensive onboarding and ongoing training that equips you with the skills needed to excel in claims processing and customer service.
• Opportunities for career advancement into full‑time roles, cross‑functional projects, and leadership development programs.
• A culture that celebrates diversity, encourages innovation, and rewards teamwork.
• Employee wellness initiatives, including virtual fitness classes, mental health resources, and a supportive peer network.

Job Summary

As a Seasonal Claims Data Entry & Customer Support Specialist, you will play a pivotal role in ensuring the accuracy and timeliness of First Notice of Loss (FNOL) entries and claims documentation. Working closely with the Customer Care Center (CCC) team, you will handle data entry, respond to email inquiries, and conduct research on unidentified claims documents within Claims Capture. Your meticulous attention to detail and commitment to customer satisfaction will help maintain the high standards that brighthush is known for.

Key Responsibilities

• Execute daily claims support tasks with precision, including FNOL entry for all lines of business.
• Maintain an in‑depth understanding of ClaimCenter processes, guidelines, and best practices.
• Respond promptly to claims email inquiries, ensuring the CCC inbox is monitored throughout the day.
• Handle phone and email communications from claims personnel and customers, meeting or exceeding service level agreements.
• Research and resolve unidentified claims documents in Claims Capture, adhering to established timelines.
• Collaborate with cross‑functional teams to resolve complex claims issues and improve workflow efficiency.
• Document all activities accurately in the system, ensuring data integrity and compliance with regulatory standards.
• Participate in continuous improvement initiatives, providing feedback on system enhancements and process optimizations.

Essential Qualifications

• Minimum of 1 year of experience in a contact center or customer service environment.
• Proven data entry skills with a strong focus on accuracy and attention to detail.
• Excellent oral and written communication abilities, with the capacity to convey complex information clearly.
• Proficiency with core office software (Microsoft Office Suite, Outlook) and enterprise systems.
• Strong customer service orientation, with a track record of delivering exceptional client experiences.
• Basic math proficiency for handling numeric data and calculations.
• Organizational skills that enable efficient multitasking and prioritization of tasks.
• High School Diploma, GED, or equivalent educational background.

Preferred Qualifications

• Experience with insurance industry software, particularly ClaimCenter and Claims Capture.
• Familiarity with insurance terminology and claims processing workflows.
• Prior exposure to FNOL procedures and claims data management.
• Knowledge of regulatory compliance requirements related to data privacy and security.
• Experience working in a remote or virtual team setting.

Skills & Competencies

• Time Management: Ability to manage multiple tasks and deadlines efficiently.
• Data Entry: High accuracy and speed in entering and verifying information.
• Enterprise Software: Comfortable navigating complex systems and troubleshooting basic issues.
• Conflict Management: Skilled at de‑escalating challenging situations and finding constructive solutions.
• Active Listening: Attentive to customer needs and internal stakeholder requirements.
• Analytical Thinking: Capable of identifying patterns, discrepancies, and opportunities for improvement.
• Customer Relationship Management: Experience using CRM tools to track interactions and follow‑ups.
• Insurance Industry Knowledge: Understanding of policy types, coverage, and claims processes.
• Communication: Clear, concise, and professional communication across all channels.

Behavioral Competencies

• Collaboration: Works effectively with teammates and stakeholders across functions.
• Customer Focus: Prioritizes the customer’s experience and seeks to exceed expectations.
• Effective Communication: Articulates ideas and information clearly and respectfully.
• Decision Quality: Makes informed choices that align with company goals and policies.
• Nimble Learning: Quickly adapts to new tools, processes, and industry developments.

Career Growth & Learning Opportunities

At brighthush, we believe that every role is a stepping stone to greater responsibilities. As a seasonal specialist, you will:

• Gain hands‑on experience with industry‑leading claims management systems.
• Participate in mentorship programs that pair you with seasoned professionals.
• Access to online learning modules covering advanced claims processing, regulatory compliance, and leadership skills.
• Opportunity to transition into full‑time positions within claims operations, customer experience, or business analytics.
• Recognition through performance awards and career advancement pathways.

Work Environment & Culture

brighthush thrives on a culture of inclusivity, innovation, and accountability. Our remote teams are empowered to work autonomously while staying connected through:

• Weekly virtual huddles and team‑building activities.
• Transparent communication channels and open feedback loops.
• Flexible scheduling that respects personal commitments.
• A commitment to mental and physical well‑being, with resources such as virtual counseling and wellness programs.

Compensation & Benefits

As a seasonal role, you will receive:

• Hourly rate of $17.00 with potential for overtime based on workload.
• Access to a comprehensive benefits package for full‑time employees, including health, dental, vision, and retirement plans.
• Paid time off and holiday pay for full‑time employees, with prorated options for seasonal staff.
• Professional development stipend to support certifications, courses, and conferences.
• Employee assistance program and wellness resources.

How to Apply

Ready to bring your customer service expertise and data entry precision to a dynamic, growth‑oriented organization? Click the link below to submit your application and join the brighthush team.

Apply to this Seasonal Claims Data Entry & Customer Support Specialist Position

Conclusion

At brighthush, we are committed to building a workforce that reflects the diversity and ingenuity of the communities we serve. If you are a detail‑oriented, customer‑focused professional looking to make a tangible impact in the insurance industry, we invite you to apply for this seasonal opportunity. Your journey to a rewarding career starts here.