Seasonal Customer Service Executive – Email & Retail Support Specialist for brighthush Direct

Welcome to brighthush – Where Passion Meets Service Excellence

At brighthush, we’re more than a retail brand; we’re a community of supporters, innovators, and dream‑chasers who share a common love for quality, authenticity, and unforgettable experiences. Our flagship e‑commerce platform, brighthush Direct, delivers the very best in lifestyle, fashion, and exclusive merchandise to a global audience. As we gear up for our busiest trading season – from November through January – we’re looking for a dedicated, customer‑centric professional to join our Retail Team as a Seasonal Customer Service Executive.

Why brighthush?

brighthush has built a reputation for blending cutting‑edge technology with a human touch. Our values are simple yet powerful: Integrity, Innovation, and Inclusion. We believe that every interaction, whether it’s a quick email reply or a complex order resolution, reflects our commitment to world‑class service. By joining us, you’ll become part of a culture that celebrates diversity, encourages continuous learning, and rewards creativity.

Role Overview

As a Seasonal Customer Service Executive, you will be the frontline ambassador for brighthush Direct. Your primary focus will be to manage email inquiries, resolve customer issues, and ensure that every supporter feels valued and heard. This role is designed for high energy, detail‑oriented individuals who thrive in a fast‑paced environment and are eager to contribute to a team that values collaboration and innovation.

Key Responsibilities

• Deliver Exceptional Support – Respond to email queries with professionalism, empathy, and speed.
• Resolve Complex Issues – Handle order tracking, lost parcels, refunds, exchanges, payment questions, membership discounts, and tour inquiries.
• Collaborate Across Teams – Work closely with call centre staff, warehouse operations, couriers, and external partners to provide seamless solutions.
• Personalise Customer Interactions – Manage special requests and personalisation inquiries with meticulous attention to detail.
• Track Performance Metrics – Maintain shared documents and trackers to monitor team activity, response times, and service levels.
• Adapt to Seasonal Peaks – Thrive during high‑volume periods while maintaining accuracy and a positive attitude.

Essential Qualifications

• Excellent Written Communication – Ability to craft clear, professional, and empathetic responses.
• Passion for Customer Service – A genuine desire to create memorable experiences for every supporter.
• Strong Attention to Detail – Ability to manage a busy, varied workload without compromising accuracy.
• Advanced Microsoft Office & Google Workspace Skills – Proficiency in Outlook, Word, Excel, Teams, and Google Workspace.
• Adaptability to Multiple Systems – Quick to learn new platforms and comfortable juggling multiple tools.
• Collaborative Mindset – Enjoy partnering with colleagues and external stakeholders to find solutions.
• Flexibility & Availability – Willingness to work variable hours across key trading periods.
• Continuous Improvement Mindset – Proactively identify opportunities to improve processes and enhance the supporter experience.

Preferred Qualifications

• Experience in an e‑commerce or retail customer service environment.
• Familiarity with order management systems or CRM platforms.
• Knowledge of the fashion and lifestyle industry.
• Previous experience working in a seasonal or high‑volume role.

What We Offer

Career Growth & Learning

While this is a temporary, seasonal role, we believe in investing in our people. You will receive comprehensive on‑site training at our Highbury House office, followed by remote work options that allow you to balance flexibility with professional development. Throughout your tenure, you’ll have access to:

• Mentorship from senior customer service leaders.
• Cross‑functional workshops on product knowledge, customer journey mapping, and data analytics.
• Opportunities to transition into full‑time roles within brighthush’s global operations.

Work Environment & Culture

At brighthush, we foster a culture of transparency, respect, and empowerment. Our team is diverse, inclusive, and collaborative. We celebrate successes together, learn from challenges, and continuously strive to elevate the supporter experience. You’ll work in a supportive environment that values:

• Open communication and constructive feedback.
• Work‑life balance, even during peak trading periods.
• Innovation – your ideas are welcomed and can shape future processes.

Compensation & Perks

We offer a competitive hourly rate commensurate with experience and market standards. In addition, you’ll enjoy:

• Flexible remote working options post‑training.
• Employee discounts on brighthush Direct products.
• Access to wellness programs and mental health resources.
• Paid time off after a certain number of hours worked.
• Regular team events and virtual socials.

Safety & Compliance

brighthush is committed to maintaining a safe and inclusive environment for all. Successful candidates will be required to complete a DBS check and other essential background checks prior to starting. Depending on the role’s responsibilities, the DBS will be either a basic, standard, or enhanced check.

Diversity & Inclusion

brighthush is proud to be a Disability Confident Leader. We actively welcome applications from people with disabilities and long‑term health conditions. If you require disability‑related adjustments to the recruitment process, please indicate this in your application. We are also a champion of equality, diversity, and inclusion, ensuring that everyone connected to brighthush feels they belong.

How to Apply

Ready to bring your passion for customer service to brighthush? Submit your application by Tuesday, 3rd November 2026. We encourage early applications as we reserve the right to close the position early if application volumes are high.

Once you apply, you’ll receive updates via email. Please check your spam and junk folders regularly, as emails from our recruitment platform may occasionally land there.

Join brighthush – Where Every Interaction Matters

We’re excited to meet talented individuals who share our vision of delivering world‑class service to supporters worldwide. If you’re ready to make a difference, grow your career, and be part of a vibrant, inclusive community, we’d love to hear from you.

Apply now and help us create unforgettable experiences for every supporter at brighthush Direct!