Seasonal Print Quality Resolution Specialist – Remote Customer Support & Design Troubleshooting (Sept – Dec 2026) – Elevate brighthush’s Creative Excellence

Welcome to brighthush – Where Art Meets Innovation

brighthush is more than an online marketplace; it’s a global community where independent artists, designers, and creators converge to bring their visions to life. With a catalog that spans stationery, textiles, wall art, and home décor, we empower artists to showcase their work while delivering customers a curated selection of original, high‑quality products. Our platform is built on cutting‑edge technology, a passionate community, and a culture that celebrates diversity, creativity, and continuous learning. As we gear up for our busiest season yet, we’re looking for a detail‑oriented, customer‑centric Print Quality Resolution Specialist to join our remote team from September through December 2026.

Why brighthush?

At brighthush, we believe that art should be accessible, inspiring, and delivered with flawless quality. Our mission is to make creative expression available to everyone, and we do that by combining a robust technology stack with a dedicated support network. We’re proud to serve over 75 million homes worldwide, and our success is driven by a culture that values:

• Creativity: Encouraging fresh ideas from artists and customers alike.
• Collaboration: Fostering teamwork across design, production, and support.
• Continuous Improvement: Leveraging data and feedback to refine processes.
• Inclusivity: Building a welcoming environment for all voices.

Role Overview

As a Print Quality Resolution Specialist, you will be the frontline expert who transforms customer concerns into memorable experiences. Your primary mission is to diagnose and resolve post‑print issues swiftly, ensuring that every customer receives a product that meets or exceeds their expectations. You will work closely with cross‑functional teams—Quality, Processing, and Design—to create a seamless, fast resolution path.

Key Responsibilities

Customer Interaction & Issue Resolution

Deliver exceptional support across multiple channels while maintaining a high level of professionalism and empathy.

• Respond to live calls, emails, and chat inquiries with a friendly, solution‑focused tone.
• Diagnose print defects by opening and navigating Adobe Illustrator, Photoshop, and Acrobat Pro files.
• Proofread and edit design files as needed, ensuring compliance with print specifications (bleed, color profiles, file formats).
• Explain product limitations and design constraints to customers in clear, jargon‑free language.
• Guide customers through the replacement order process, creating new orders in real time and documenting every step in Salesforce.
• Maintain accurate, up‑to‑date records of all interactions and resolutions.
• Escalate complex or unresolved issues to senior specialists or engineering when necessary.

Cross‑Functional Collaboration

Act as the liaison between customers and internal teams to ensure a unified approach to quality.

• Collaborate with the Print Quality team to identify root causes and implement corrective actions.
• Work with Processing to coordinate replacement orders and track fulfillment status.
• Share insights and data with Design to inform future product improvements.
• Document technical data and trends in Salesforce Lightning to support analytics and quality improvement initiatives.
• Participate in regular cross‑departmental meetings to align on best practices and process enhancements.

Process Improvement & Quality Assurance

Drive continuous improvement by identifying bottlenecks and proposing solutions.

• Contribute to the development of knowledge base articles and troubleshooting guides.
• Implement automated checks for common file errors to reduce first‑contact resolution time.
• Provide feedback on product design and packaging to enhance overall quality.
• Analyze quality metrics and report findings to leadership.
• Champion a culture of proactive problem‑solving and data‑driven decision making.

Essential Qualifications

• Must reside in one of the following states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.
• Remote, seasonal role from September – December 2026.
• Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom experience is a plus.
• Strong written and verbal communication skills with the ability to adjust tone for live interactions.
• Experience with Salesforce Lightning and Google Suite.
• Ability to work independently in a remote, team‑oriented environment.
• Availability to work at least one weekend day during peak season.
• Excellent problem‑solving skills and the ability to think critically under pressure.
• Prior experience in customer support, quality assurance, or print production is highly desirable.

Preferred Qualifications

• Background in graphic design, print production, or a related field.
• Experience troubleshooting print issues for e‑commerce or retail brands.
• Knowledge of print specifications (bleed, color profiles, file formats).
• Familiarity with quality control metrics and continuous improvement methodologies.
• Multilingual communication skills.

Skills & Competencies

• Technical proficiency with Adobe Creative Cloud.
• Strong analytical and diagnostic abilities.
• Exceptional customer empathy and communication.
• Time‑management and prioritization in a high‑volume environment.
• Adaptability to evolving priorities and seasonal workload fluctuations.
• Team collaboration and cross‑functional coordination.

Career Growth & Learning Opportunities

Although this role is seasonal, it offers a unique window into brighthush’s core operations and the creative marketplace. Successful specialists may be invited to:

• Participate in ongoing training on advanced design software and print technology.
• Join cross‑departmental projects focused on product development and quality improvement.
• Explore full‑time opportunities in Customer Success, Quality Assurance, or Product Management.
• Attend virtual workshops and webinars featuring industry leaders and artists.
• Receive mentorship from senior team members and industry experts.

Work Environment & Culture

brighthush fosters a culture of creativity, inclusivity, and continuous learning. Our remote team enjoys:

• Flexible scheduling within the seasonal window.
• Access to a digital collaboration platform that keeps everyone connected.
• A supportive community of artists, designers, and customer advocates.
• Regular virtual team‑building events and creative showcases.
• Recognition programs that celebrate outstanding customer service and innovation.
• Opportunities to contribute directly to product improvements and customer experience.

Compensation & Benefits

brighthush offers a competitive, market‑based hourly rate based on geographic location:

• Geo 2 (Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR) – $20.32 /hr.
• Geo 3 (All other listed states, excluding the NYC metro area) – $18.65 /hr.

In addition to hourly pay, seasonal employees receive:

• Access to a digital benefits portal with health, dental, and vision plans (for full‑time employees).
• Paid time off for holidays and personal days.
• Employee discount on brighthush products.
• Professional development stipend for relevant courses and certifications.
• Participation in company‑wide wellness initiatives.

How to Apply

If you’re ready to bring your passion for design, customer service, and problem‑solving to a dynamic, creative environment, we encourage you to apply. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Print Quality Resolution Specialist role. We look forward to welcoming you to the brighthush family and working together to elevate the art of print quality.