Seasonal Remote Customer Service Agent – High‑Impact, Flexible Schedule, Upselling & Retention Specialist – Join brighthush’s Expanding Remote Contact Center

About brighthush and the Opportunity

brighthush has been the trusted name in pest‑control solutions for over a century, safeguarding homes and businesses across the country. Our legacy is built on relentless innovation, unwavering integrity, and a deep commitment to giving customers peace of mind. Even in challenging economic climates, the demand for reliable pest protection remains strong, and brighthush is positioned for continued growth. As part of this expansion, we are launching a seasonal Remote Customer Contact Center and are looking for energetic, customer‑centric professionals to join our team. If you thrive in fast‑paced environments, enjoy building lasting relationships, and are eager to grow your sales and service skills, this role is designed for you.

Why Join brighthush?

• Flexible, Remote Work: Operate from the comfort of your home office with all necessary equipment supplied by brighthush.
• Competitive Pay & Incentives: Earn a base rate of $16.73 per hour plus a 3% commission on upsells.
• Career Pathways: High performers may transition to full‑time, permanent roles as business needs evolve.
• Comprehensive Training: A four‑week, immersive training program equips you with the knowledge and tools to excel.
• Culture of Safety & Empathy: Work alongside a team that values professionalism, empathy, integrity, and innovation.
• Community Impact: Participate in volunteer initiatives that help create safe, thriving communities.

Key Responsibilities

As a Seasonal Customer Service Agent, you will be the frontline advocate for brighthush’s customers during peak season. Your day‑to‑day tasks will include:

• Providing exceptional customer support via phone, chat, and email, ensuring every interaction reflects brighthush’s brand values.
• Managing the full customer lifecycle—from initial contact to service completion—while maintaining accurate, real‑time records in our CRM.
• Identifying and executing cross‑sell and upsell opportunities that align with customer needs and business goals.
• Resolving complaints and concerns with empathy, professionalism, and a focus on rapid, effective resolution.
• Utilizing gamification tools and performance dashboards to track metrics such as call quality, resolution time, and customer satisfaction scores.
• Participating in daily huddles and training sessions to stay current on product knowledge, policy updates, and best practices.
• Maintaining a clean, distraction‑free workspace that meets brighthush’s technical and security standards.

Essential Qualifications

• High School diploma or GED.
• Minimum of 1 year of customer service experience, preferably in a call center or high‑volume environment.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office Suite and web‑based applications.
• Reliable, high‑speed internet connection (≥100 Mbps download / 50 Mbps upload) with the ability to hard‑wire to a modem.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Valid driver’s license and a clean driving record (if required for field support).
• Completion of a Culture Index assessment and a computer skills test.
• Demonstrated ability to prioritize tasks, manage time efficiently, and maintain composure under pressure.

Preferred Qualifications

• Experience in upselling or retention within a service‑based industry.
• Knowledge of pest‑control products and services (a plus, not required).
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Familiarity with CRM systems such as Salesforce or Zendesk.
• Comfortable with gamified performance metrics and a data‑driven mindset.

Skills & Competencies for Success

• Customer‑First Mindset: A genuine desire to help people and solve problems.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Analytical thinking to identify upsell opportunities and troubleshoot issues.
• Adaptability to rapidly changing priorities and a dynamic work environment.
• Team collaboration, even when working remotely.
• Self‑motivation and a strong work ethic.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a seasonal agent, you’ll gain:

• Hands‑on experience with industry‑leading pest‑control solutions.
• Access to continuous learning modules covering product knowledge, sales techniques, and customer service best practices.
• Mentorship from seasoned agents and supervisors.
• Performance‑based pathways to full‑time employment, with opportunities to advance into supervisory or specialist roles.
• Participation in company‑wide initiatives such as community outreach and sustainability projects.

Work Environment & Company Culture

brighthush fosters a culture where safety, professionalism, empathy, integrity, and innovation are not just buzzwords—they’re the foundation of everything we do. Our remote Contact Center is a high‑energy, collaborative space where every voice matters. We celebrate diversity, encourage continuous improvement, and reward excellence through recognition programs and performance incentives.

Compensation, Perks & Benefits

• Competitive hourly wage of $16.73 plus a 3% commission on upsells.
• 401(k) plan with company match.
• Employee Stock Purchase Plan.
• Health, dental, and vision insurance options (for full‑time positions).
• Paid time off and holiday pay for full‑time employees.
• Access to a comprehensive benefits portal with wellness resources.
• Opportunity to earn additional bonuses based on performance metrics.

How to Apply

Ready to bring your passion for customer service and sales to brighthush? Click the link below to submit your application and join a team that values your contributions and supports your growth.

Apply to this Seasonal Customer Service Agent Position at brighthush

Join brighthush Today

We’re excited to meet driven, customer‑focused professionals who are ready to make a difference. If you’re eager to help people, thrive in a fast‑paced environment, and grow your career in a supportive, innovative setting, brighthush is the place for you. Apply now and start your journey toward a rewarding, flexible career with a company that truly cares about its people and its community.