Seasonal Remote Customer Service Agent – High‑Impact Sales & Retention Specialist in Pest Control – Join the brighthush Global Customer Experience Team

Introduction: Join a Trailblazer in Pest Management

At brighthush, we’re more than a pest control company; we’re a movement dedicated to protecting homes, businesses, and communities across the United States and beyond. With a legacy spanning over a century, brighthush has consistently set the gold standard for quality, innovation, and customer care. Our mission is simple yet powerful: to shield people from unseen threats that jeopardize health, safety, and peace of mind.

Our fully remote Customer Contact Center is a high‑energy hub that delivers world‑class service to millions of customers every day. Whether you’re answering a quick question, resolving a service issue, or guiding a homeowner through a new protection plan, you’ll embody the values that make brighthush a trusted name in pest control.

Why This Seasonal Role is a Game‑Changer

When you become a brighthush Pro, you’re not just filling a role—you’re stepping into a culture that celebrates impact, growth, and community. This seasonal position offers a unique blend of flexibility, high earning potential, and the chance to make a tangible difference during our peak season.

• Competitive Compensation: Earn a base rate of $16.73 per hour, plus a 3% commission on every upsell you close.
• Career Mobility: High performers can transition to full‑time positions as business needs evolve, opening doors to leadership and specialized tracks.
• Comprehensive Benefits: 401(k) with company match, employee stock purchase plan, and health, dental, and vision coverage for eligible employees.
• Fully Remote Flexibility: Work from the comfort of your home office—no commute, no rigid office hours.
• Continuous Learning: A four‑week intensive training program, ongoing coaching, and access to a wealth of resources that keep you ahead of industry trends.
• Community Impact: Participate in volunteer initiatives that help keep neighborhoods safe and healthy.

Key Responsibilities

As a Seasonal Remote Customer Service Agent, you will be the frontline advocate for brighthush’s customers during peak season. Your role will involve:

• Customer Engagement: Handle inbound and outbound calls, chats, and emails with professionalism, empathy, and efficiency.
• Retention & Upsell: Identify renewal opportunities, cross‑sell additional protection plans, and recommend tailored solutions that meet each customer’s unique needs.
• Relationship Management: Build rapport with customers, ensuring a seamless experience that reflects brighthush’s commitment to quality and professionalism.
• Performance Tracking: Utilize gamification tools and dashboards to monitor key metrics, celebrate achievements, and drive continuous improvement.
• Collaboration: Work closely with field technicians, sales teams, and bilingual support staff to resolve issues and share insights.
• Data Accuracy: Maintain up‑to‑date customer records in our CRM, ensuring all interactions are logged and actionable.
• Problem Solving: Quickly diagnose and resolve customer concerns, escalating complex issues to the appropriate team when necessary.
• Compliance & Quality Assurance: Adhere to all company policies, industry regulations, and quality standards to protect both customers and brighthush.

Essential Qualifications

• High School diploma or GED.
• 1–2 years of customer service experience, preferably in a call center or high‑volume environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and web‑based applications.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Reliable high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload).
• Private, distraction‑free home office space.
• Completion of a Culture Index assessment and a computer skills assessment.

Preferred Qualifications

• Experience in sales or upselling within a customer‑centric role.
• Bilingual proficiency (English/Spanish) to support a diverse customer base.
• Previous exposure to pest control or related industries.
• Demonstrated ability to thrive in a fast‑paced, results‑driven environment.

Skills & Competencies

• Customer‑First Mindset: Empathy, active listening, and problem‑solving skills.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Adaptability: Ability to handle high call volumes and shifting priorities.
• Tech Savvy: Comfortable navigating multiple software platforms and learning new tools quickly.
• Team Player: Collaborative spirit, willingness to share best practices, and support peers.
• Results‑Oriented: Focus on meeting and exceeding performance metrics.

Training & Development

Our four‑week training program is designed to equip you with the knowledge, skills, and confidence to excel. You will receive:

• Comprehensive onboarding covering brighthush’s mission, values, and service standards.
• Product and service deep dives to understand the full spectrum of protection plans.
• Role‑playing scenarios to refine sales techniques and customer handling.
• Gamified learning modules that make training engaging and measurable.
• Ongoing coaching and feedback from experienced supervisors.
• Access to a digital library of best‑practice videos, FAQs, and troubleshooting guides.

Career Growth & Learning Opportunities

While this role is seasonal, high performers are often considered for full‑time positions as business needs evolve. At brighthush, we invest in our people through:

• Leadership development programs for aspiring managers.
• Cross‑functional training that opens doors to sales, field operations, and technical support.
• Mentorship from senior leaders who share their expertise and insights.
• Access to industry conferences, webinars, and certifications.
• Regular performance reviews and personalized development plans.

Work Environment & Culture

brighthush’s remote Customer Contact Center is a vibrant, high‑energy hub where innovation and collaboration thrive. Our culture is built on:

• Safety: Commitment to a safe, respectful workplace for all.
• Integrity: Honesty, transparency, and accountability in every interaction.
• Empathy: Genuine care for customers and teammates alike.
• Innovation: Continuous improvement and creative problem‑solving.
• Team Spirit: Celebrating wins together and supporting each other through challenges.
• Work‑Life Balance: Flexible scheduling to accommodate personal commitments.

Compensation & Perks

In addition to competitive hourly pay and commission, brighthush offers:

• 401(k) plan with company match.
• Employee stock purchase plan.
• Health, dental, and vision insurance (for eligible employees).
• Paid time off and holiday pay.
• Flexible scheduling to accommodate personal commitments.
• Access to wellness resources and employee assistance programs.
• Performance‑based bonuses and recognition programs.
• Opportunity to earn additional commissions on upsells and renewals.

How to Apply

Ready to become a brighthush Pro? Submit your application through our mobile‑friendly portal and join a team that values your talent, rewards your effort, and empowers your growth. We look forward to welcoming you aboard!

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