Seasonal Remote Customer Service Specialist – High‑Volume Call Center, Upselling, and Customer Success Champion – Join brighthush’s Innovative Remote Team

Welcome to brighthush – Where Customer Service Meets Innovation

brighthush has been a trusted name in pest control for over a century, safeguarding homes, businesses, and public spaces across the United States and beyond. Our legacy is built on a simple yet powerful promise: to protect the places where people live, work, and play. In an era where pests can threaten health, safety, and productivity, brighthush stands as the partner of choice for millions of households and enterprises, delivering reliable, science‑backed solutions that keep environments safe and comfortable.

At brighthush, we believe that exceptional customer service is the engine of our success. Whether you’re a seasoned call‑center veteran or just starting your career in customer experience, you’ll find a culture that rewards initiative, nurtures growth, and celebrates the impact you make every day. As a Seasonal Remote Customer Service Specialist, you’ll be the first line of support for our field teams and the voice that keeps our customers coming back.

Why This Seasonal Role Is a Game‑Changer for Your Career

We’re looking for self‑motivated, customer‑centric individuals who thrive in fast‑paced, high‑volume environments. This role blends the excitement of sales, the satisfaction of problem‑solving, and the opportunity to earn more through upselling and retention. Here’s why you should consider joining brighthush:

• Fully Remote Work: Operate from the comfort of your home office with a computer and essential equipment provided by brighthush.
• Flexible Scheduling: Work evenings, weekends, holidays, and peak‑season shifts that fit your lifestyle.
• Competitive Compensation: Base pay starting at $16.73 per hour plus a 3% sales commission.
• Structured Training: A four‑week, immersive program that equips you with the skills and confidence to excel.
• Gamified Metrics: Engage with performance dashboards that reward top performers and keep motivation high.
• Path to Full‑Time: Demonstrate your value and potentially transition to a permanent role based on business needs and performance.
• Comprehensive Benefits: 401(k) with company match, Employee Stock Purchase Plan, health, dental, and vision coverage, and more.

Key Responsibilities – What You’ll Do Every Day

As a Seasonal Customer Service Specialist at brighthush, you will:

• Handle inbound and outbound calls, chats, and emails, delivering exceptional service to customers across all touchpoints.
• Manage customer relationships by ensuring timely resolution of inquiries, complaints, and service requests.
• Identify and pursue cross‑selling and upselling opportunities to increase revenue and enhance customer satisfaction.
• Assist customers with product and service recommendations that align with their needs and budget.
• Use our advanced CRM and call‑center tools to track interactions, follow‑ups, and performance metrics.
• Participate in daily huddles and training sessions to stay updated on product knowledge and company policies.
• Maintain a professional, empathetic, and solution‑focused approach in every customer interaction.
• Contribute to a high‑energy, collaborative remote team that values safety, integrity, and innovation.

Essential Qualifications – What We Expect

• High school diploma or GED.
• 1–2 years of customer service experience, preferably in a call‑center environment.
• Strong verbal and written communication skills in English; bilingual skills are a plus.
• Proficiency with brighthush Office Suite and web‑based applications.
• Ability to manage multiple tasks, prioritize effectively, and meet performance targets.
• Excellent interpersonal skills with a genuine desire to help others.
• Reliable, self‑driven, and comfortable working in a high‑volume, fast‑paced setting.
• Completion of a Culture Index assessment and a computer assessment.
• Verification of a high‑speed internet connection (minimum 100 Mbps download/50 Mbps upload).
• Appropriate home workspace: a quiet, private or semi‑private area with a desk, chair, and adequate lighting.
• Residency within the continental United States (preferred proximity to the greater Raleigh, NC metro area).

Preferred Qualifications – Bonus Points

• Experience in sales or upselling within a customer‑service context.
• Knowledge of pest control products and services.
• Previous exposure to gamified performance metrics.
• Familiarity with call‑center software such as brighthush, brighthush, or similar platforms.
• Demonstrated ability to work independently while collaborating with a virtual team.

Skills & Competencies for Success

• Customer‑First Mindset: Passion for delivering exceptional service and building lasting relationships.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Comfortable with changing priorities and evolving processes.
• Data‑Driven Focus: Comfortable using metrics and analytics to improve performance.
• Team Collaboration: Willingness to share insights and support peers in a virtual environment.
• Time Management: Efficiently balancing multiple tasks while maintaining quality.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Seasonal Agent Apply for this job