Seasoned Part‑Time Customer Experience Coordinator – Retail Front‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush – Leading the Off‑Price Retail Revolution

brighthush is redefining the way shoppers experience value and style. With a global footprint of over 10,000 stores, we combine the thrill of a treasure hunt with the confidence of a luxury brand, delivering high‑quality merchandise at prices that make every customer feel like a winner. Our mission is simple yet powerful: to create moments of delight that keep shoppers coming back, while empowering our associates to grow, innovate, and thrive. As a part‑time leader in this dynamic environment, you’ll be at the forefront of a retail revolution that blends technology, community, and exceptional service.

Position Overview

As a Seasoned Part‑Time Customer Experience Coordinator, you will be the heartbeat of our front‑store operations. Your role blends hands‑on customer service with strategic coaching, training, and operational oversight. Whether you’re working nights, weekends, or a flexible schedule, you’ll play a pivotal part in driving sales, fostering loyalty, and maintaining a safe, organized, and welcoming store environment. You’ll collaborate closely with store management, merchandising teams, and corporate partners to ensure every shopper leaves with a smile and a reason to return.

Key Responsibilities

• Customer Service Excellence: Lead by example, engaging with customers, resolving concerns, and promoting loyalty programs to enhance the overall shopping experience.
• Team Leadership & Coaching: Mentor and train associates on front‑end principles, customer personalization, and POS operations. Assign registers, manage break schedules, and ensure coverage during peak periods.
• Operational Oversight: Maintain a clean, organized store layout, enforce merchandising standards, and prioritize tasks to meet store plans and sales goals.
• Issue Resolution: Address customer complaints swiftly, turning potential negatives into positive outcomes that reinforce brand trust.
• Compliance & Safety: Ensure adherence to labor laws, store policies, and safety protocols. Support shrink reduction initiatives and maintain a secure environment for staff and shoppers.
• Communication & Reporting: Provide accurate updates to management, set clear priorities, and deliver constructive feedback to associates.
• Continuous Improvement: Partner with store management to identify training needs, refine processes, and implement best practices that elevate customer satisfaction.
• Technology & Data Utilization: Leverage POS analytics, inventory management tools, and customer feedback systems to drive informed decisions and improve operational efficiency.
• Community Engagement: Represent brighthush at local events, collaborate with community partners, and promote the brand’s values of inclusivity and sustainability.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven track record of training and developing team members.
• Flexibility to work nights, weekends, and a variety of shifts.
• Basic proficiency in Microsoft Office and retail POS systems.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience with loyalty program promotion and POS systems.
• Background in safety compliance and shrink reduction initiatives.
• Knowledge of labor regulations and store operational policies.
• Demonstrated ability to lead by example and inspire a high‑performance culture.
• Experience with data‑driven performance metrics and KPI reporting.
• Multilingual communication skills are a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into repeat customers.
• Leadership & Mentorship: Ability to coach, motivate, and develop associates while fostering a collaborative team environment.
• Analytical Thinking: Use data and feedback to drive improvements in sales, customer satisfaction, and operational efficiency.
• Problem‑Solving: Resolve issues quickly and effectively, maintaining composure under pressure.
• Adaptability: Thrive in a fast‑paced retail setting with shifting priorities and seasonal demands.
• Integrity & Confidentiality: Uphold honesty, respect privacy, and maintain trust with customers and colleagues.
• Technology Savvy: Comfortable using POS, inventory, and customer relationship management tools.
• Team Collaboration: Work seamlessly with cross‑functional teams, including merchandising, marketing, and corporate operations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain exposure to store operations, sales strategy, and leadership development programs. Successful coordinators often progress to full‑time store management roles, regional operations, or corporate positions in merchandising, marketing, or human resources. We offer continuous learning through on‑the‑job training, mentorship, and access to our internal e‑learning platform, ensuring you stay ahead of industry trends and sharpen your skill set. Our career ladder is designed to reward performance, dedication, and a passion for retail excellence.

Work Environment & Culture

brighthush fosters a vibrant, inclusive culture where every voice matters. Our stores are more than retail spaces; they’re community hubs where teamwork, creativity, and customer focus converge. You’ll work alongside passionate associates who share a commitment to excellence and a drive to exceed expectations. We celebrate achievements, encourage innovation, and provide a supportive environment that rewards hard work and dedication. Our culture is built on transparency, continuous improvement, and a shared vision of delivering unforgettable shopping experiences.

Compensation & Benefits

Pay Range: $14.75 – $15.25 per hour (based on experience and qualifications). Benefits for Part‑Time Associates:

• Associate discount on all merchandise
• Employee Assistance Program (EAP) for mental health support
• Smoking cessation resources
• Bereavement leave and compassionate care options
• Child‑care and cell‑phone discount programs

• 401(k) with company match
• Medical, dental, and vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life and disability insurance
• Paid parental leave and paid holidays
• Paid vacation and sick leave accruals
• Auto and home insurance discounts
• Scholarship and adoption assistance programs

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values growth, innovation, and a commitment to excellence. We look forward to discovering how your unique talents can help us continue to delight customers and drive success across our global network.