Seasonal Remote Customer Service Representative – Night & Weekend Support for Brighthush’s Cowboy+ & Pro Fantasy Rodeo Platforms

About Brighthush

Brighthush is a forward‑thinking entertainment and sports technology company that brings the thrill of the rodeo and the excitement of fantasy sports to fans across the United States. Our flagship offerings, Cowboy+ and Pro Fantasy Rodeo, combine cutting‑edge streaming, interactive features, and community engagement to create an unforgettable experience for millions of subscribers. At Brighthush, we believe that great customer service is the heartbeat of our brand, and we are committed to delivering world‑class support that keeps fans coming back.

Position Overview

We are looking for a dedicated, part‑time Customer Service Representative to join our remote support team for the months of November and December. This role is essential for maintaining the high level of service our users expect during the holiday season, a peak period for engagement and revenue. You will be the first point of contact for customers across email, phone, and live chat, helping them navigate account issues, process orders, and resolve payment concerns.

Key details:

• Location: Remote – work from anywhere in the United States.
• Schedule: Nights and weekends, with flexible shift options to accommodate your availability.
• Duration: Temporary, seasonal assignment (November – December).
• Compensation: Competitive hourly rate (details provided during the interview process).

Key Responsibilities

As a Customer Service Representative, you will:

• Respond promptly to customer inquiries via email, phone, and chat, ensuring a friendly and professional tone.
• Reset passwords, resolve incorrect credit card data, and handle subscription or package questions.
• Process orders, payments, and refunds accurately and efficiently.
• Identify complex or escalated issues and forward them to senior representatives with clear context.
• Maintain detailed, accurate records of all customer interactions in our CRM system.
• Collaborate with cross‑functional teams (Billing, Technical Support, Marketing) to resolve customer concerns.
• Contribute to continuous improvement initiatives by providing feedback on common pain points and suggesting process enhancements.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• Education: High School Diploma or equivalent required; Bachelor’s degree preferred.
• Experience: Minimum of 2 years in a customer‑facing role, preferably in a subscription‑based or entertainment environment.
• Technical Proficiency: Comfortable using CRM platforms, email clients, and basic troubleshooting tools.
• Communication: Excellent written and verbal communication skills in English; bilingual abilities are a plus.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Empathy & Patience: Demonstrated ability to remain calm and courteous, even under pressure.
• Adaptability: Comfortable working nights, weekends, and in a fast‑paced, evolving environment.
• Time Management: Strong organizational skills and the ability to prioritize multiple tasks simultaneously.

Preferred Qualifications

We would love to see the following additional qualifications:

• Experience in the sports or entertainment industry, especially with live streaming or fantasy sports platforms.
• Knowledge of payment processing systems and refund procedures.
• Familiarity with data privacy regulations (e.g., GDPR, CPRA).
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Proficiency in multiple languages to serve a diverse customer base.

Skills & Competencies

Success at Brighthush requires a blend of soft and hard skills:

• Active Listening: Fully engage with customers to understand their needs and concerns.
• Clear Communication: Convey information concisely and accurately.
• Root Cause Analysis: Identify underlying issues and develop actionable solutions.
• Empathy & Compassion: Show genuine care for the customer’s experience.
• Calm Under Pressure: Maintain composure during high‑volume periods.
• Flexibility: Adapt to changing priorities and new tools.
• Collaboration: Work effectively with teammates across departments.
• Continuous Learning: Seek feedback and pursue professional development opportunities.

Career Growth & Learning Opportunities

While this position is temporary, Brighthush is committed to nurturing talent. Successful representatives may be invited to join full‑time roles, such as Senior Customer Support Specialist, Customer Success Manager, or even product‑specific positions within the Cowboy+ and Pro Fantasy Rodeo teams. We provide:

• On‑the‑job training modules covering product knowledge, CRM usage, and customer‑centric best practices.
• Access to a digital learning portal with courses on communication, conflict resolution, and industry trends.
• Mentorship from experienced senior representatives and managers.
• Regular performance reviews and goal‑setting sessions to chart your career path.

Work Environment & Company Culture

At Brighthush, we celebrate diversity, equity, and inclusion. Our remote workforce spans the entire United States, and we foster a culture of collaboration, transparency, and innovation. You’ll find:

• Weekly virtual coffee chats to stay connected with teammates.
• Open communication channels with leadership, ensuring your voice is heard.
• A flexible work schedule that respects your personal commitments.
• Recognition programs that celebrate outstanding customer service and teamwork.
• A supportive environment where continuous improvement is encouraged.

Compensation & Benefits

We offer a competitive hourly rate that reflects your experience and the value you bring to our customers. In addition to pay, you’ll enjoy:

• Flexible shift scheduling to accommodate your lifestyle.
• Access to our employee wellness portal, including mental health resources.
• Discounts on Brighthush products and partner services.
• Potential for performance‑based bonuses and incentives.
• Comprehensive privacy and data‑security policies that protect your personal information.

Our Commitment to Diversity and Inclusion

Brighthush is an equal‑opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our workforce. We do not discriminate on the basis of race, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by law. Women, people of color, bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are especially encouraged to apply.

How to Apply

Ready to bring your customer‑service expertise to Brighthush? Click the link below to submit your application and join a team that values innovation, empathy, and excellence.