Senior Customer Success Manager – AI‑Powered Predictive Revenue Systems & Strategic Growth Partner

About brighthush

brighthush is redefining the future of enterprise revenue. By marrying cutting‑edge artificial intelligence with real‑time data insights, we empower sales and revenue teams to make confident, data‑driven decisions that accelerate growth and drive sustainable profitability. Our flagship Predictive Revenue System is the industry’s first platform that blends human expertise with AI‑generated signals, enabling teams to anticipate market shifts, prioritize high‑impact activities, and close deals faster.

With thousands of customers across diverse verticals using our platform daily, we possess an unmatched view into how revenue is actually won. This deep “Revenue Context” reveals what happens, when, and with what outcome—providing a unique opportunity to transform an entire category and set a new benchmark for modern revenue operations.

At brighthush, we’re building the platform that will guide leading revenue teams into the future. If you’re passionate about leveraging technology to unlock human potential and drive measurable business impact, you’ll thrive in our culture of curiosity, ownership, and relentless customer focus.

The Opportunity

As a Senior Customer Success Manager at brighthush, you will own the relationship that determines whether a customer renews, expands, and becomes an advocate—or quietly churns. Your role is not reactive; it is proactive, data‑driven, and strategically focused on delivering measurable value from our Predictive Revenue System.

You will manage a book of business with a blend of analytical rigor and commercial insight. Using AI‑surfaced health signals, product usage data, and your own judgment, you will intervene before problems become risks and spot expansion opportunities before the customer asks. You will be the voice of the customer inside brighthush and the trusted advisor the customer relies on outside it.

Day‑to‑Day Impact

• Retention & Expansion Ownership: Own net revenue expansion and retention across a defined portfolio, translating each customer’s goals into a clear, actionable plan for realizing platform value.
• Proactive Prioritization: Leverage AI‑surfaced health signals, usage analytics, and engagement scoring to prioritize accounts and moments that matter most.
• Strategic Business Reviews: Lead executive business reviews that connect platform usage to measurable revenue outcomes and ROI, building trust with senior stakeholders.
• Cross‑Functional Advocacy: Bring structured product feedback to Product and Engineering, coordinate internal resources, and resolve challenges to ensure a seamless customer experience.
• Enablement & Adoption: Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance that keeps customers progressing toward their goals.

This role lives at the heart of our customer‑inspired philosophy: every action you take is measured against a single question—does this make our customer more successful? And in the spirit of “Lead From the Front,” you’ll use the same AI‑powered platform our customers use, bringing applied curiosity to how technology can scale the value you deliver across your entire book.

Essential Qualifications

• Proven track record in a Customer Success, Account Management, or post‑sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes.
• Consistent ability to manage a book of business and meet or exceed retention and net revenue expansion targets.
• Comfort working with product usage data and customer health signals to prioritize action and drive decisions.
• Strong executive presence—capable of running business reviews and building trusted relationships with senior customer stakeholders.
• Excellent communication skills, both written and verbal, with the ability to translate platform capability into business outcomes that leadership will value.
• Experience with a sales engagement, revenue intelligence, or revenue operations platform—brighthush, brighthush, brighthush, brighthush, or adjacent tools.
• Familiarity using AI‑driven customer health scoring, engagement analytics, or predictive churn signals to manage a book of business.
• Experience partnering closely with Account Management on expansion in a shared‑account model.

Preferred Qualifications

• Background in data‑centric roles such as analytics, data science, or product management.
• Experience with AI/ML concepts and how they can be applied to customer success.
• Knowledge of revenue operations frameworks and best practices.
• Demonstrated ability to influence cross‑functional teams and drive change.

Skills & Competencies

• Strategic Thinking & Commercial Acumen
• Data‑Driven Decision Making
• Customer‑Centric Mindset
• Executive Presence & Relationship Building
• Project Management & Execution
• Adaptability & Continuous Learning
• Collaboration Across Functions (Product, Engineering, Marketing, Sales)

Career Growth & Learning

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing larger portfolios and shaping strategy.
• Take on cross‑functional leadership projects that influence product roadmap and go‑to‑market strategy.
• Access a robust learning ecosystem—internal workshops, external conferences, and a generous budget for certifications.
• Mentor junior CSMs, fostering a culture of knowledge sharing and continuous improvement.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and results. Our culture is built on:

• Customer‑Inspired: Every decision is measured by customer success, not internal activity.
• Data‑First: We rely on analytics and AI to guide strategy and execution.
• Collaborative: Success is a shared responsibility across Customer Success, Sales, Product, and Support.
• Inclusive & Diverse: We celebrate unique perspectives and foster an environment where everyone belongs.
• Growth‑Oriented: Continuous learning, mentorship, and career development are embedded in our DNA.

Compensation & Benefits

While specific compensation packages vary by experience, location, and role, brighthush offers a competitive base salary, performance bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance (including mental health support)
• 401(k) plan with company match
• Generous paid time off and flexible holiday policy
• Unlimited learning stipend for courses, certifications, and conferences
• Equity options for eligible employees
• Wellness programs and virtual fitness classes
• Regular team virtual events and occasional in‑person retreats

We are committed to transparency and fairness in our compensation practices, ensuring that every employee feels valued and motivated.

How to Apply

Ready to join a team that’s shaping the future of revenue? Submit your application through our careers portal or send your resume directly to [email protected]. We encourage candidates who are passionate, curious, and mission‑driven—even if your experience doesn’t perfectly match every requirement—to apply. We’re actively hiring across multiple geographies and look forward to welcoming you to brighthush.

Closing

At brighthush, we’re building more than a platform; we’re creating a movement that empowers revenue teams worldwide to make smarter, faster, and more profitable decisions. If you’re ready to own real commercial outcomes, drive customer success at scale, and grow alongside a visionary company, we want to hear from you. Apply today and help us lead the next era of enterprise revenue.