Seasonal Remote Customer Service & Sales Specialist – Expert Retention & Upsell Champion for Pest Management Solutions at brighthush
About brighthush – A Legacy of Safety, Innovation, and Customer Care
brighthush has stood at the forefront of pest management for over a century, blending cutting‑edge science with a steadfast commitment to protecting homes and businesses. Our mission is simple yet powerful: to deliver reliable, eco‑friendly pest solutions that safeguard the places people love while respecting the planet. With a global footprint and a reputation for excellence, brighthush is more than a service provider – it’s a community of dedicated professionals who share a passion for safety, sustainability, and exceptional customer experiences.
Why This Seasonal Role Matters
Seasonal peaks bring a surge in customer inquiries, service requests, and opportunities to deepen relationships. As a Seasonal Remote Customer Service & Sales Specialist, you will be the frontline ambassador for brighthush, ensuring every interaction not only resolves immediate needs but also strengthens loyalty and drives revenue growth. Your expertise in retention and upsell strategies will directly influence customer satisfaction scores, repeat business, and the overall success of our brand during the busiest times of the year.
Key Responsibilities
- Customer Engagement & Support: Serve as the primary point of contact for inbound and outbound interactions, delivering timely, accurate information about services, schedules, billing, and product options.
- Retention & Upsell Strategy: Identify and act on opportunities to retain existing customers and cross‑sell additional protection plans, ensuring maximum value for both the customer and brighthush.
- Issue Resolution & Escalation: Resolve service‑related issues efficiently, employing a customer‑centric approach that reflects brighthush’s commitment to quality and trust.
- CRM Data Integrity: Update and maintain customer records in our CRM with precision, ensuring all interactions are logged for future reference and analytics.
- Performance Tracking & Gamification: Utilize gamification tools and performance dashboards to monitor key metrics such as call volume, resolution time, sales conversion rates, and customer satisfaction scores.
- Cross‑Functional Collaboration: Work closely with field technicians, scheduling coordinators, and other remote agents to coordinate service schedules, share best practices, and drive continuous improvement.
- Continuous Learning & Development: Participate in ongoing training modules to stay current on product knowledge, sales techniques, compliance standards, and emerging industry trends.
- Quality Assurance: Review recorded calls and customer interactions to ensure compliance with brand guidelines and identify opportunities for coaching.
- Feedback Loop: Provide actionable insights to product and service teams based on customer pain points and emerging trends.
Essential Qualifications
- High School diploma or GED required.
- 1–2 years of customer service experience, preferably in a call‑center or high‑volume environment.
- Strong verbal and written communication skills in English; bilingual proficiency is a plus.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and comfortable navigating web‑based applications.
- Reliable high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload) with the ability to hard‑wire to a modem.
- Dedicated workspace: a private or semi‑private home office free of distractions, with appropriate furnishings and lighting.
- Availability to work flexible schedules, including evenings, weekends, and holidays, to support peak season demand.
- Completion of a Culture Index assessment and a computer proficiency test.
- Basic understanding of sales principles and customer retention tactics.
Preferred Qualifications
- Experience in the pest management or related service industry.
- Prior exposure to sales or upselling in a customer‑service context.
- Knowledge of brighthush’s product portfolio and service offerings.
- Familiarity with call‑center metrics and gamification platforms.
- Demonstrated ability to work independently while maintaining high engagement levels.
- Experience with CRM systems such as Salesforce or HubSpot.
- Comfortable with remote collaboration tools like Slack, Teams, or Zoom.
Skills & Competencies for Success
- Empathy & Active Listening: Ability to understand customer concerns and respond with genuine care.
- Problem‑Solving: Quick thinking to resolve issues and propose effective solutions.
- Time Management: Prioritize tasks and manage multiple calls without compromising quality.
- Adaptability: Thrive in a dynamic environment with changing priorities and schedules.
- Team Spirit: Collaborate with remote colleagues and field teams to achieve shared goals.
- Tech Savvy: Comfortable learning new software and tools on the fly.
- Data‑Driven Mindset: Use metrics and analytics to inform decisions and improve performance.
- Resilience: Maintain composure and positivity in high‑volume, fast‑paced settings.
Career Growth & Learning Opportunities
While this role is seasonal, high performers may transition into full‑time positions as business needs evolve. At brighthush, we believe in nurturing talent and providing a clear path for advancement. You will gain:
- Comprehensive training that covers product knowledge, sales techniques, and customer‑service excellence.
- Mentorship from experienced brighthush professionals who share industry insights and career advice.
- Access to internal career pathways, including roles in sales, field operations, and management.
- Opportunities to lead projects, contribute to process improvements, and influence company strategy.
- Regular feedback sessions and performance reviews to help you set and achieve career goals.
- Participation in innovation workshops and cross‑functional teams.
- Recognition programs that celebrate achievements and encourage continuous learning.
Work Environment & Culture at brighthush
Our remote Customer Contact Center is built on a foundation of safety, professionalism, empathy, integrity, and innovation. We foster:
- A high‑energy, collaborative atmosphere where every voice is heard.
- Regular virtual team events, recognition programs, and peer‑to‑peer learning sessions.
- A culture that values work‑life balance, offering flexible scheduling to accommodate personal commitments.
- Commitment to diversity, equity, and inclusion—ensuring a welcoming environment for all employees.
- Access to cutting‑edge technology and tools that empower you to deliver outstanding service from anywhere.
- Transparent communication from leadership, with regular town‑halls and Q&A sessions.
- Opportunities to contribute to community outreach and sustainability initiatives.
Compensation, Perks, and Benefits
- Competitive hourly rate starting at $16.73, plus a 3% sales commission on upsell opportunities.
- Performance‑based incentives and gamification rewards to recognize outstanding contributions.
- 401(k) plan with company match to help you build long‑term financial security.
- Employee stock purchase plan, allowing you to invest in brighthush’s growth.
- Health, dental, and vision insurance options (available for full‑time transitions).
- Paid time off and holiday pay for full‑time roles.
- Continuous professional development resources and tuition reimbursement for relevant courses.
- All necessary equipment and a stipend for home‑office setup, ensuring you have everything you need to succeed.
- Access to wellness programs, including virtual fitness classes and mental health resources.
- Employee referral bonuses for bringing in top talent.
Why Join brighthush?
brighthush is more than a pest‑control provider; it’s a community dedicated to safeguarding the places where people live, work, and play. By joining our team, you’ll:
- Be part of a mission‑driven organization that prioritizes customer well‑being.
- Work remotely from the comfort of your own home, with all equipment supplied.
- Enjoy a flexible schedule that respects your personal commitments.
- Collaborate with a diverse, talented team that values innovation and continuous improvement.
- Grow your career through structured training, mentorship, and clear advancement pathways.
- Contribute to a company that is resilient, growth‑oriented, and committed to making a positive impact on communities.
- Be recognized for your achievements through gamified rewards and public acknowledgment.
- Help shape the future of pest management by sharing insights and driving product improvements.
Ready to Make a Difference?
If you are a proactive, customer‑focused professional with a passion for sales and service, we invite you to apply for this seasonal opportunity. Join brighthush and help us protect homes and businesses while building a rewarding career in a dynamic, remote environment.