Seasonal Remote Sales & Customer Success Leader – Accelerate Upsell, Reduce Churn, and Drive Global Growth at brighthush

About brighthush

brighthush is a trailblazing, technology‑centric company that is redefining the way businesses connect with their customers. By blending cutting‑edge communication tools with data‑driven insights, we empower brands to transform every interaction into a lasting relationship. Our culture is built on innovation, ownership, and measurable impact, and we’re looking for leaders who thrive in a fast‑paced, results‑oriented environment. If you’re passionate about driving growth, reducing churn, and building high‑performing teams, brighthush is the place to bring your expertise to life.

Why This Role Is a Game‑Changer

As a Remote Sales & Customer Success Leader at brighthush, you will be the strategic catalyst behind our client partner team. Your mission: accelerate upsell opportunities, slash churn, and elevate customer satisfaction to new heights. You’ll report directly to the VP of Customer Success, working side‑by‑side with cross‑functional leaders to shape the future of our customer experience. This is more than a managerial position; it’s a stepping‑stone to a Director role, offering a clear path for career advancement and the chance to leave a lasting imprint on our growth trajectory.

Key Responsibilities

• Leadership & Strategy – Build, mentor, and scale a high‑performing Customer Success team. Oversee hiring, performance plans, and professional development to ensure the team consistently meets and exceeds growth and retention targets.
• Customer Journey Ownership – Own the end‑to‑end customer success journey from onboarding through renewal. Continuously refine processes to deliver measurable outcomes and a seamless experience for every client.
• Growth & Retention Champion – Identify and execute upsell and cross‑sell initiatives that drive revenue growth. Design proactive churn‑reduction strategies and advocate for product enhancements based on customer feedback.
• Process Development & Optimization – Define key milestones and touchpoints across the customer lifecycle. Leverage HubSpot and other CRM tools to automate workflows while preserving a personalized touch. Document scalable processes that promote efficiency, accuracy, and consistency.
• Technology & Innovation Lead – Scout, evaluate, and implement technology solutions that boost team productivity and enrich the customer experience. Stay ahead of industry trends and integrate best practices to maintain a competitive edge.
• Executive Reporting & Insights – Deliver 100% accurate, timely executive reports on key metrics such as growth, churn, and customer health. Provide data‑driven insights to the VP of Customer Success, highlighting trends, risks, and opportunities for continuous improvement.
• Cross‑Functional Collaboration – Build strong relationships with Sales, Product, Marketing, and Engineering to align on customer goals. Serve as a trusted advisor to senior leadership, offering strategic recommendations and feedback on initiatives.

Essential Qualifications

• Minimum of 8 years of progressive experience in customer success, sales, or account management, with a proven track record of leading teams that drive upsell and revenue growth.
• Demonstrated success in reducing churn and improving customer satisfaction metrics.
• Strong leadership skills: coaching, goal setting, empowerment, and accountability.
• Proficiency with HubSpot and other CRM platforms; ability to design and automate workflows.
• Excellent analytical, problem‑solving, and data‑driven decision‑making abilities.
• Exceptional written and verbal communication skills, with the ability to influence stakeholders at all levels.
• Experience in a remote work environment, with a stable, distraction‑free home office and reliable high‑speed internet.
• U.S. residency required.

Preferred Qualifications

• Experience in a SaaS or tech‑focused customer success organization.
• Background in implementing AI or automation tools to enhance customer engagement.
• Knowledge of subscription billing and revenue recognition processes.
• Previous exposure to executive‑level reporting and KPI/OKR management.

Skills & Competencies for Success

• Strategic Leadership & Vision Casting
• High Standards & Attention to Detail
• Active Listening & Implementation
• Resiliency & Growth‑Driven Mindset
• Process Optimization & Documentation
• Technology Integration & Continuous Improvement
• Team Building & Conflict Management
• Data‑Driven Decision Making & Executive Reporting
• Customer‑Centric Approach & Churn Prevention
• Cross‑Functional Collaboration & Trusted Advisor Role

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear path to leadership. As you excel in this role, you’ll be positioned for a promotion to Director of Customer Success, where you’ll shape strategy, influence product development, and lead a larger, global team. We offer ongoing training programs, mentorship from senior leaders, and access to industry conferences and certifications. Your growth is our priority, and we celebrate every milestone along the way.

Work Environment & Company Culture

- Remote‑First – Work from anywhere in the U.S. with a stable, distraction‑free environment and high‑speed internet. - Collaborative & Transparent – Open communication channels, regular all‑hands meetings, and a culture that values feedback. - Innovation‑Driven – We encourage experimentation, celebrate bold ideas, and reward creative problem‑solving. - Inclusive & Supportive – Diversity is at the core of our hiring philosophy, and we provide resources for mental health, work‑life balance, and professional development. - Fun & Engaging – From virtual happy hours to team‑building challenges, we keep the energy high and the workplace enjoyable.

Compensation & Benefits

- Base Salary: $35,000 – $60,000 annually (DOE). - Performance Bonus: $10,000 – $40,000 quarterly, tied to individual and team KPIs. - Paid Time Off: 10 days PTO, 8 company holidays, 2 floating holidays, 5 sick days. - Health & Wellness: Comprehensive medical, dental, and vision insurance plans. - Retirement: 401(k) plan with company match. - Professional Development: Paid training, certifications, and conference attendance. - Other Perks: Remote work stipend, flexible schedule, and a culture that values your well‑being.

How to Apply

If you’re ready to lead a high‑impact team, drive revenue growth, and shape the future of customer success at brighthush, we want to hear from you. Submit your resume and a cover letter that highlights your experience in upsell, churn reduction, and team leadership. For a direct conversation, feel free to email the VP of Customer Success at [email protected]. Let’s build the next chapter of success together.

Join brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building products; we’re creating experiences that resonate with customers worldwide. If you’re a strategic thinker, a data‑driven leader, and a passionate advocate for customer success, this role is your gateway to making a tangible difference. Apply today and become part of a team that’s redefining the future of customer engagement.