Remote Position
Seasoned Part‑Time Customer Experience Coordinator – 6 AM Shift – $14/Hour – Retail Leadership & Growth Opportunity at brighthush
🌍 Remote · United States
💼 Full-time
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Welcome to brighthush – Where Every Shift Shapes Tomorrow
At brighthush, we’re more than a retailer; we’re a global movement that redefines how people shop for style, quality, and value. With a footprint spanning over 30 countries and a portfolio that includes some of the most beloved fashion, home, and lifestyle brands, brighthush has become synonymous with affordability without compromising on quality. Our stores are not just places to buy; they’re vibrant hubs where shoppers feel welcomed, valued, and inspired to discover unique finds that fit their personal style.
Why This Role Matters
As a Customer Experience Coordinator, you will be the face of brighthush during the early hours of the day. You’ll lead a team of Associates, ensuring that every customer interaction is seamless, friendly, and memorable. Your influence will extend beyond the sales floor – you’ll train, mentor, and inspire your teammates, drive operational excellence, and uphold the brand’s commitment to integrity, safety, and customer loyalty.
Key Responsibilities
- Customer Experience Leadership – Create a welcoming atmosphere that encourages shoppers to explore, ask questions, and return.
- Team Management – Oversee a small group of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
- Training & Development – Mentor new hires and existing staff on customer service best practices, product knowledge, and loyalty program promotion.
- Operational Excellence – Maintain a clean, organized, and safe store environment; monitor inventory displays and merchandising standards.
- Issue Resolution – Address customer concerns promptly, turning potential complaints into positive experiences.
- Performance Communication – Provide clear, constructive feedback to Associates; share progress updates with store management.
- Compliance & Safety – Ensure adherence to labor laws, company policies, and safety protocols; promote a culture of honesty and integrity.
- Program Promotion – Actively promote brighthush loyalty and credit programs to increase customer retention.
- Loss Prevention & Shrink Reduction – Support initiatives that minimize shrinkage and protect store assets.
- Additional Duties – Perform any other tasks assigned by management to support store success.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual display standards.
- Excellent communication skills – both verbal and written – with a keen eye for detail.
- Ability to multitask in a fast‑paced environment and adapt quickly to changing priorities.
- Proficiency with point‑of‑sale (POS) systems and basic cash handling procedures.
- Commitment to maintaining a safe, organized, and welcoming store environment.
- Flexibility to work early‑morning, night, and weekend shifts as required.
- High school diploma or equivalent; associate’s degree preferred.
Preferred Qualifications
- Experience in a high‑volume retail setting with a focus on customer loyalty programs.
- Prior training or coaching experience, with a track record of improving team performance.
- Knowledge of labor regulations and best practices for retail staffing.
- Proficiency in multiple languages, enhancing communication with a diverse customer base.
- Demonstrated ability to analyze sales data and adjust strategies accordingly.
Skills & Competencies for Success
- Customer‑First Mindset – Passion for delivering exceptional service and creating memorable shopping moments.
- Leadership & Influence – Ability to inspire, coach, and motivate a team toward shared goals.
- Problem‑Solving – Quick, effective resolution of customer concerns and operational challenges.
- Attention to Detail – Meticulous in maintaining store presentation, inventory accuracy, and compliance.
- Adaptability – Comfortable with shifting priorities, new technologies, and evolving customer expectations.
- Collaboration – Works seamlessly with peers, supervisors, and cross‑functional teams.
- Integrity & Ethics – Upholds confidentiality, honesty, and the highest standards of conduct.
Career Growth & Learning Opportunities
At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll gain exposure to:
- Leadership development programs that prepare you for full‑time management roles.
- Cross‑training across departments (merchandising, loss prevention, inventory control).
- Mentorship from seasoned retail leaders who share insights and best practices.
- Access to internal job boards and career pathing tools that help you map your future at brighthush.
- Regular performance reviews that recognize achievements and identify growth areas.
Work Environment & Company Culture
brighthush fosters a culture of inclusion, respect, and continuous improvement. Our team members enjoy:
- A supportive, open‑door management style that encourages feedback and innovation.
- Collaborative teamwork where every voice is heard and valued.
- Opportunities to contribute ideas that shape store operations and customer experience.
- A dynamic, fast‑paced environment that keeps you engaged and challenged.
- Recognition programs that celebrate individual and team successes.
Compensation, Perks & Benefits
While the base pay for this role starts at $13.75 to $14.25 per hour, the total compensation package includes:
- Competitive hourly wage aligned with industry standards.
- Employee discount program – enjoy savings on brighthush merchandise.
- Health & wellness resources, including an Employee Assistance Program (EAP) and smoking cessation support.
- Retirement savings options with company contributions and matching where eligible.
- Flexible benefits such as childcare support, cell phone discounts, pet insurance, and legal assistance.
- Optional health plans (medical, dental, vision) and health savings accounts (HSAs) for eligible employees.
- Paid time off, including holidays, vacation, and sick leave.
- Short‑ and long‑term disability coverage, life insurance, and paid parental leave.
- Auto and home insurance discounts, scholarship programs, and adoption assistance.
- Referral bonuses for bringing talented friends and family into the brighthush family.