Customer Experience Coordinator – Retail Leadership & Loyalty Program Champion at brighthush Global Off‑Price Retail

Welcome to brighthush – Where Every Visit Feels Like a VIP Experience

brighthush is not just a retailer; it’s a global movement that redefines how shoppers discover, shop, and experience premium brands at prices that feel like a win. With a footprint spanning more than 30 countries, brighthush brings together iconic fashion, home décor, and lifestyle labels under one roof, creating a marketplace that is both accessible and aspirational. As a Fortune 100 leader, we thrive on innovation, diversity, and an unwavering commitment to customer delight. Our mission is simple yet powerful: deliver an exceptional, friction‑free shopping experience that turns every visit into a memorable journey.

Why This Role Is a Game‑Changer

As a Customer Experience Coordinator, you will be the heartbeat of our front‑of‑store operations. You’ll shape the daily interactions that define our brand, mentor a high‑performing team, and drive measurable results that directly impact our bottom line. In a fast‑paced, high‑volume environment, your leadership will ensure that every customer leaves brighthush feeling valued, understood, and eager to return.

Key Responsibilities – Your Daily Impact

• Elevate the Customer Journey: Design and maintain a welcoming, organized, and engaging store environment that encourages repeat visits and brand advocacy.
• Lead by Example: Demonstrate outstanding customer service, embody brighthush values, and actively engage with shoppers to understand their needs.
• Team Development: Train, coach, and mentor Associates on front‑end best practices, product knowledge, and loyalty program enrollment.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and ensure Associates adhere to store plans and priorities.
• Issue Resolution: Address customer concerns swiftly, turning potential challenges into opportunities for delight.
• Performance Communication: Provide clear, constructive feedback, recognize achievements, and collaborate with management to set and track performance goals.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to maintain a secure, compliant, and inclusive workplace.
• Program Promotion: Champion brighthush credit and loyalty programs, driving enrollment and maximizing customer lifetime value.
• Loss Prevention & Shrink Reduction: Support initiatives that reduce shrinkage, protect inventory, and safeguard profitability.
• Continuous Improvement: Participate in store improvement projects, share insights, and implement best practices to elevate the overall customer experience.

Essential Qualifications – What We’re Looking For

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for motivating and inspiring teams.
• Adaptability to changing priorities, unexpected situations, and dynamic store environments.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional partners.
• Experience in training and developing Associates, fostering a culture of continuous learning.

Preferred Qualifications – Bonus Points

• Prior experience in a high‑volume, off‑price retail setting.
• Knowledge of POS systems and data analytics tools used in retail operations.
• Demonstrated success in driving loyalty program enrollment and customer retention metrics.
• Background in loss prevention or inventory management.
• Leadership training or certification in retail management.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for exceeding customer expectations and turning every interaction into a positive brand experience.
• Leadership & Coaching: Ability to inspire, develop, and retain high‑performing Associates.
• Analytical Thinking: Use data to identify trends, spot opportunities, and make informed decisions.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Problem‑Solving: Quick, effective resolution of customer and operational challenges.
• Adaptability: Thrive in a dynamic environment with shifting priorities and evolving customer needs.
• Integrity & Ethics: Uphold the highest standards of honesty, confidentiality, and compliance.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe that every team member’s potential is limitless. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for senior management roles.
• Cross‑functional training in merchandising, inventory management, and digital commerce.
• Mentorship from seasoned executives who share their insights and career journeys.
• Opportunities to lead store‑wide initiatives, influencing strategy and execution.
• Internal mobility pathways that allow you to explore roles across the organization, from operations to corporate strategy.

Company Culture & Work Environment – Where You’ll Thrive

brighthush is built on a foundation of respect, collaboration, and continuous improvement. Our culture is defined by:

• Diversity & Inclusion: A workplace where every voice is heard and valued.
• Employee Empowerment: Encouraging initiative, creativity, and ownership at every level.
• Community Engagement: Supporting local communities through volunteer programs and charitable partnerships.
• Work‑Life Balance: Flexible scheduling options, including nights and weekends, to accommodate diverse lifestyles.
• Recognition & Rewards: Celebrating achievements through peer recognition, performance bonuses, and career advancement.

Compensation & Benefits – Your Total Reward Package

While the starting hourly rate for this role ranges from $16.00 to $16.50, your total compensation package will include:

• Competitive base salary commensurate with experience and performance.
• Employee discount program, allowing you to shop at brighthush stores at a significant discount.
• Health, dental, and vision insurance options, with eligibility for medical, HSA, and FSA plans.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Paid parental leave and adoption assistance.
• Life and disability insurance, short‑term and long‑term.
• Employee assistance program (EAP) for mental health and well‑being support.
• Discounts on childcare services, cell phones, and pet insurance.
• Scholarship and tuition reimbursement programs for continued education.
• Auto and home insurance discounts through our partner credit union.

How to Apply – Join the brighthush Family

Ready to bring your passion for customer experience to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

We look forward to discovering how your unique talents can help us continue to delight customers and drive growth at brighthush.