Seasoned Retail Operations & Loyalty Program Champion – Front‑of‑Store Customer Experience Coordinator – Drive Store Excellence & Customer Loyalty at brighthush

About brighthush – A Retail Revolution

brighthush isn’t just a name; it’s a promise to shoppers worldwide that style, quality, and affordability can coexist. With a presence that spans the United States, Canada, and beyond, we bring high‑quality fashion, home décor, and lifestyle products to customers at a fraction of the price. Our stores are more than retail spaces – they’re community hubs where every interaction is an opportunity to build lasting loyalty. As a Fortune 100 leader, brighthush thrives on diversity, collaboration, and continuous learning, and we’re committed to fostering an inclusive culture where innovation and customer focus are at the core of everything we do.

Why This Role Matters

As a Front‑of‑Store Customer Experience Coordinator, you will be the heartbeat of our retail operations. You’ll lead a team of Associates, ensuring that every shopper walks out feeling valued, informed, and eager to return. Your influence extends beyond daily interactions—you’ll shape the store’s culture, drive loyalty program enrollment, and support our mission to deliver exceptional service at every touchpoint. This role is pivotal in translating brighthush’s brand promise into tangible experiences that keep customers coming back.

Key Responsibilities

• Team Leadership & Development – Mentor and coach front‑end Associates, fostering a culture of excellence, honesty, and integrity. Conduct daily huddles, set performance goals, and provide constructive feedback. Encourage a growth mindset and celebrate individual achievements.
• Customer Engagement – Lead by example, greeting shoppers, answering questions, and personalizing the experience to increase satisfaction and loyalty program sign‑ups. Use storytelling techniques to highlight product features and brand values.
• Operational Oversight – Assign registers, manage POS coverage, coordinate breaks, and ensure smooth daily operations. Monitor inventory levels and coordinate replenishment with the back‑office team to avoid stockouts and overstock situations.
• Issue Resolution – Address customer concerns promptly, turning challenges into opportunities for positive outcomes. Escalate complex issues to management when necessary and follow up to ensure resolution satisfaction.
• Store Presentation – Maintain a clean, organized, and visually appealing environment that reflects brighthush’s brand standards. Oversee visual merchandising displays, seasonal floor plans, and promotional signage.
• Performance Management – Communicate priorities clearly, provide constructive feedback, and celebrate achievements. Track key performance indicators (KPIs) such as sales per square foot, conversion rates, and customer satisfaction scores.
• Compliance & Safety – Enforce labor laws, store policies, and safety protocols to protect both staff and customers. Conduct regular safety drills and ensure all team members are trained on emergency procedures.
• Program Promotion – Champion credit and loyalty programs, driving enrollment and usage. Educate customers on program benefits and reward points, and collaborate with marketing to promote special offers.
• Loss Prevention & Shrink Reduction – Participate in initiatives that safeguard inventory and support profitability. Conduct regular inventory audits and work closely with the loss prevention team.
• Continuous Improvement – Collaborate with management to refine training, processes, and customer service strategies. Analyze customer feedback and sales data to identify areas for improvement.
• Community Outreach – Represent brighthush at local events, charity drives, and community initiatives to strengthen brand presence and customer relationships.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
• Flexibility to work evenings, weekends, and holidays as required.
• Basic knowledge of labor regulations and compliance best practices.

Preferred Qualifications

• Experience with loyalty program management or customer retention initiatives.
• Background in loss prevention or inventory control.
• Prior training or coaching experience.
• Knowledge of labor regulations and compliance best practices.
• Fluency in multiple languages to serve a diverse customer base.
• Experience with data analytics tools or dashboards.
• Previous exposure to e‑commerce or omnichannel retail environments.

Core Skills & Competencies

• Leadership & Mentoring – Inspire and develop Associates to reach their full potential.
• Customer‑Centric Mindset – Anticipate needs and deliver personalized service.
• Analytical Thinking – Use data and feedback to drive continuous improvement.
• Problem Solving – Resolve issues swiftly while maintaining a positive atmosphere.
• Team Collaboration – Work seamlessly with peers, managers, and cross‑functional teams.
• Adaptability – Thrive in a dynamic retail environment with evolving priorities.
• Communication Excellence – Convey ideas clearly, both verbally and in writing.
• Time Management – Prioritize tasks effectively to meet store goals.
• Technology Savvy – Comfortable with POS, inventory, and customer relationship systems.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Front‑of‑Store Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑departmental training in merchandising, inventory, and e‑commerce.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to lead special projects, such as store redesigns or seasonal campaigns.
• Regular performance reviews that align your career goals with company objectives.
• Access to a learning portal with courses on retail strategy, customer psychology, and data analytics.
• Annual leadership conferences that connect you with industry peers and thought leaders.
• Potential for geographic mobility within the brighthush network.

Work Environment & Company Culture

Our stores are more than just retail spaces—they’re community hubs where creativity, teamwork, and customer delight converge. At brighthush, you’ll experience:

• A collaborative culture that values diverse perspectives and encourages open dialogue.
• Inclusive hiring practices that celebrate differences and promote equal opportunity.
• Employee recognition programs that celebrate milestones, achievements, and teamwork.
• Access to a vibrant employee resource network that supports professional growth.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.
• Regular team‑building activities, both in‑store and off‑site, to foster camaraderie.
• Transparent communication from leadership about company goals and performance.
• Opportunities to contribute ideas that shape store operations and customer experiences.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $17.90 to $18.40, your total compensation package will include:

• Competitive base pay that reflects your experience and performance.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options for you and your family.
• 401(k) retirement plan with company match after qualifying service.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) for mental health and well‑being.
• Flexible scheduling to accommodate personal commitments.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses for bringing top talent into the brighthush family.
• Access to wellness initiatives such as on‑site fitness classes and health screenings.
• Annual performance‑based bonuses tied to store and company metrics.

Location & Logistics

Position: Front‑of‑Store Customer Experience Coordinator Store: brighthush – Buena Park, CA Address: 5895 Lincoln Avenue, Buena Park, CA Hours: Flexible schedule, including nights, weekends, and holidays as needed. Travel: Occasional travel to regional training events or corporate meetings may be required.

How to Apply

Ready to elevate your career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush team.

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Join brighthush Today

At brighthush, we’re not just selling products—we’re creating experiences that resonate with shoppers worldwide. As a Front‑of‑Store Customer Experience Coordinator, you’ll be at the forefront of that mission, guiding a team, shaping customer journeys, and driving loyalty. If you’re passionate about retail, thrive in a fast‑paced environment, and want to grow your career with a Fortune 100 leader, we want to hear from you.

Apply now and become part of a culture that celebrates innovation, values diversity, and rewards excellence. Your journey to a rewarding and impactful career starts here.