Seasonal Senior Customer Experience Specialist – Tier 1 Voice Support & Investor Relations, Remote Philippines, 12‑Month Contract – Elevate Investor Engagement & Satisfaction at brighthush

About brighthush

brighthush is a trailblazer in the Philippine real‑estate investment arena, seamlessly blending advanced data analytics with a client‑first ethos. Our portfolio spans residential, commercial, and mixed‑use developments across the archipelago, consistently delivering superior returns while upholding the highest standards of transparency and integrity. At brighthush, every interaction—whether a phone call, an email, or a chat—shapes our reputation. That’s why we invest heavily in continuous learning, cross‑functional collaboration, and innovative technology, ensuring that each team member has the tools, support, and autonomy to excel.

Why Join brighthush?

As a Senior Customer Experience Specialist, you will be the frontline ambassador for our premium investor‑relations portfolio. This role offers a unique blend of remote flexibility, a structured 12‑month seasonal contract, and the chance to work with state‑of‑the‑art communication platforms and a global client base. Whether you’re a seasoned customer‑service veteran or a recent graduate eager to launch a career in real‑estate finance, brighthush provides a launchpad: comprehensive training, mentorship, and clear career pathways that reward performance and initiative.

Position Overview

We are seeking a polished, articulate, and proactive Senior Customer Experience Specialist to manage Tier 1 inbound voice support for our investor‑relations portfolio. This remote position, based in the Philippines, will serve as the first point of contact for investors, ensuring that every call, email, or chat is handled with professionalism, empathy, and a deep understanding of our investment products. You will be responsible for maintaining investor confidence, driving satisfaction metrics, and collaborating with cross‑functional teams to continuously improve the customer journey.

Key Responsibilities

• Inbound Voice Support: Promptly answer and resolve investor inquiries via phone, email, and chat, maintaining a calm and confident tone throughout.
• Scripted & Pre‑Approved Delivery: Deliver consistent, accurate information using pre‑approved scripts that align with brighthush’s brand voice and compliance standards.
• Investor Relations Credibility: Project a polished, trustworthy presence that reinforces investor confidence in brighthush’s expertise and reliability.
• Clarification & Reassurance: Provide clear, concise explanations based on existing client communications, ensuring investors feel heard and supported.
• Call Flow Navigation: Follow a structured call flow, escalating complex issues to the appropriate team while documenting all interactions.
• VoIP & CRM Management: Log, manage, and track every customer interaction using the brighthush VoIP platform and our CRM system, ensuring data integrity and compliance.
• Peak Period Support: Efficiently handle high‑volume, repetitive inquiries during peak operational periods without compromising quality.
• Issue Resolution & Follow‑Up: Resolve issues swiftly and follow up to confirm investor satisfaction, closing the loop on every interaction.
• Continuous Improvement: Participate in ongoing training, knowledge‑sharing sessions, and process‑improvement initiatives to stay current on product updates and best practices.
• Team & KPI Alignment: Meet or exceed performance metrics (e.g., average handle time, first‑contact resolution, customer satisfaction scores) while collaborating across departments.
• General Operations: Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times, and perform additional duties as assigned.

Essential Qualifications

• Experience: Minimum of 1 year in a customer‑service or call‑center environment, preferably within finance, real‑estate, or investment services.
• Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity, empathy, and professionalism.
• Accent Requirement: Neutral, westernized accent that facilitates clear communication with a diverse investor base.
• Technical Proficiency: Comfortable using computers, navigating multiple software applications, and managing digital toolsets.
• CRM Experience: Prior hands‑on experience with a CRM system is highly preferred; familiarity with the brighthush CRM will be an advantage.

Preferred Qualifications

• Experience in a real‑estate investment or financial services setting.
• Knowledge of investment terminology, property valuation, and market trends.
• Previous exposure to VoIP platforms and call‑center metrics.
• Fluency in additional languages (e.g., English, Tagalog, Mandarin) to serve a broader investor demographic.

Core Skills & Competencies

• Empathy & Active Listening: Ability to understand investor concerns and respond with genuine care.
• Problem‑Solving: Quickly diagnose issues and propose effective solutions.
• Time Management: Balance multiple inquiries while meeting performance targets.
• Attention to Detail: Ensure accuracy in data entry and compliance documentation.
• Team Collaboration: Work seamlessly with cross‑functional teams (e.g., Investor Relations, Compliance, IT).
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Resilience: Maintain composure under pressure and handle challenging interactions with professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Customer Experience Specialist, you will have access to:

• Structured onboarding and continuous training modules covering investment products, compliance, and customer‑service best practices.
• Mentorship from senior team members and access to industry experts.
• Clear pathways to advancement, including roles such as Senior Customer Experience Specialist, Team Lead, or Investor Relations Coordinator.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the real‑estate investment lifecycle.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with brighthush’s strategic objectives.

Work Environment & Culture

Our remote, flexible work model empowers you to balance professional responsibilities with personal commitments. You will be part of a supportive, inclusive culture that values diversity, encourages open communication, and celebrates achievements. At brighthush, we prioritize:

• Transparent leadership and clear communication channels.
• Collaborative problem‑solving and knowledge sharing.
• Recognition of individual contributions through awards, shout‑outs, and milestone celebrations.
• Commitment to employee well‑being, including mental health resources and wellness initiatives.

Compensation & Benefits

While specific figures may vary based on experience and performance, brighthush offers a competitive compensation package that includes:

• Competitive hourly rate aligned with industry standards.
• Performance‑based bonuses tied to key metrics such as customer satisfaction and first‑contact resolution.
• Full adherence to government‑mandated benefits, including health coverage.
• Comprehensive life insurance coverage.
• HMO coverage starting on Day 1.
• Retirement savings program with company matching to help secure your future.
• Paid time off (PTO) and dedicated birthday leave.
• One dependent covered upon regularization, with a second dependent added after one year of service.
• Clear opportunities for skills training, certifications, and long‑term professional development.

How to Apply

If you are ready to bring your polished communication skills, investor‑centric mindset, and passion for real‑estate finance to a forward‑thinking organization, we encourage you to apply today. Join brighthush and help shape the future of real‑estate investment while advancing your career in a supportive, growth‑oriented environment.

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