Customer Itinerary Coordinator – Remote Travel Experience Specialist for Global Clients

About brighthush

At brighthush, we believe that travel is more than just a trip—it’s a curated story that enriches lives. Our mission is to transform ordinary journeys into unforgettable adventures by blending meticulous planning with heartfelt personalization. With a global footprint spanning continents and cultures, we empower travelers to explore the world on their terms, while our dedicated team of experts ensures every detail is flawless.

As a fully remote, forward‑thinking organization, brighthush champions flexibility, creativity, and continuous learning. We’re not just a travel company; we’re a community of passionate explorers who thrive on collaboration, innovation, and the joy of connecting people with the places they love.

Role Overview

We’re seeking a dynamic Customer Itinerary Coordinator to join our remote team. In this role, you’ll be the architect of personalized travel experiences for clients worldwide. From booking accommodations and arranging transportation to securing exclusive event access, you’ll orchestrate every element of a seamless journey. Your ability to blend organization, problem‑solving, and genuine customer care will be the cornerstone of our clients’ satisfaction.

Why This Role Matters

Every itinerary you craft becomes a living memory for our travelers. Your meticulous attention to detail and proactive communication will directly influence our brand’s reputation for reliability and delight. By turning complex logistics into simple, memorable experiences, you’ll help brighthush stand out as a leader in the travel industry.

Key Responsibilities

• Design and Manage Itineraries: Create customized travel plans that align with each client’s preferences, budget, and travel style.
• Vendor Coordination: Research, negotiate, and book reservations across a wide network of hotels, airlines, cruise lines, excursion operators, and local service providers.
• Client Consultation: Engage with travelers to understand their needs, provide tailored recommendations, and adjust plans in real time.
• Communication Excellence: Maintain clear, timely communication with clients and vendors, ensuring all parties are informed and satisfied.
• Issue Resolution: Proactively identify and resolve booking discrepancies, cancellations, or last‑minute changes, turning potential setbacks into opportunities for service recovery.
• Record Keeping: Maintain accurate, up‑to‑date itineraries, client notes, and transaction logs in our CRM system.
• Continuous Learning: Participate in ongoing training sessions, industry webinars, and internal knowledge‑sharing workshops to stay ahead of travel trends and best practices.
• Team Collaboration: Work closely with the Sales, Customer Support, and Marketing teams to align itineraries with brand standards and promotional campaigns.

Essential Qualifications

• Citizenship or legal residency in the United States, United Kingdom, Mexico, Australia, or Spain.
• Fluent in English with exceptional written and verbal communication skills.
• Reliable smartphone with constant internet access; a laptop or desktop is also recommended for multi‑tasking.
• Prior experience in customer service, hospitality, or travel coordination is highly desirable.
• Strong organizational skills and the ability to manage multiple itineraries simultaneously.
• Proficiency with travel booking platforms (e.g., Amadeus, Sabre, Expedia, Booking.com) and CRM systems.
• Problem‑solving mindset and a proactive approach to anticipating client needs.

Preferred Qualifications

• Experience with international travel logistics, including visa arrangements, customs regulations, and cross‑border transportation.
• Knowledge of luxury travel markets, boutique accommodations, and niche experiences (e.g., culinary tours, adventure sports, wellness retreats).
• Multilingual abilities beyond English (Spanish, French, German, Mandarin, etc.) are a plus.
• Certification in travel or hospitality management (e.g., CTT, TCT, or equivalent).
• Familiarity with sustainability practices in travel and the ability to recommend eco‑friendly options.

Skills & Competencies

• Attention to Detail: Precision in booking dates, times, and special requests.
• Time Management: Ability to prioritize tasks and meet tight deadlines.
• Customer‑Centric Mindset: Passion for exceeding client expectations and creating memorable moments.
• Adaptability: Comfortable navigating changing travel regulations and unexpected disruptions.
• Tech Savvy: Comfortable using multiple software tools, from booking engines to communication platforms.
• Team Player: Collaborative spirit with a willingness to share knowledge and support colleagues.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Itinerary Coordinator, you’ll have the chance to:

• Advance to Senior Itinerary Planner or Team Lead roles.
• Specialize in niche travel segments such as luxury, adventure, or wellness.
• Participate in cross‑functional projects, including marketing campaigns and product development.
• Attend industry conferences, webinars, and certification programs at no cost.
• Receive mentorship from seasoned travel experts and leaders within the organization.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, supportive team. We celebrate diversity, encourage innovation, and foster a sense of belonging through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Collaborative project spaces on Slack, Teams, and Asana.
• Annual virtual retreats that blend learning with fun activities.
• Open‑door policy where every voice is heard and valued.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based bonuses.
• Health, dental, and vision insurance (for eligible employees).
• Generous paid time off and flexible holiday scheduling.
• Travel stipend or discount program for personal adventures.
• Access to exclusive partner perks, including hotel upgrades, dining credits, and event tickets.
• Continuous learning budget for courses, certifications, and conferences.

How to Apply

Ready to shape unforgettable journeys for travelers around the globe? Submit your resume and a brief cover letter highlighting your travel experience and why you’re excited to join brighthush. We look forward to exploring the possibilities together.

Join the brighthush Adventure

At brighthush, we’re redefining what it means to travel with purpose and passion. As a Customer Itinerary Coordinator, you’ll be at the heart of that transformation—turning dreams into reality, one itinerary at a time. If you thrive on organization, love problem‑solving, and are eager to connect with people from all walks of life, we want you on our team.

Apply today and become part of a community that values creativity, collaboration, and the joy of discovery. Let’s create stories that last a lifetime—together.