Seasoned Bilingual Customer Service Representative – English & Spanish – Call Center – Customer Experience Champion – Remote & Onsite Opportunities

About brighthush

brighthush is a trailblazer in the customer experience and technology solutions sector, empowering businesses worldwide to deliver seamless, personalized interactions across every touchpoint. With a portfolio that spans cloud‑based platforms, AI‑driven support tools, and omnichannel communication services, brighthush is recognized for its commitment to innovation, inclusivity, and employee growth. Our mission is simple: to transform ordinary customer interactions into extraordinary moments that build loyalty, trust, and lasting relationships.

As we expand our global footprint, we’re looking for a dynamic, bilingual professional to join our vibrant call center team. If you thrive in fast‑paced environments, love solving problems, and are passionate about creating memorable customer experiences, brighthush offers the platform, resources, and culture to help you excel.

Why Join brighthush?

• Impactful Work: Your voice will be the first line of support for thousands of customers, shaping their perception of our brand.
• Career Growth: We invest heavily in professional development—through mentorship, certifications, and cross‑functional projects.
• Inclusive Culture: Diversity is at the core of our values. Every team member’s perspective is valued and celebrated.
• Competitive Compensation: We offer a comprehensive package that rewards performance, dedication, and expertise.
• Flexibility: Choose between remote, hybrid, or on‑site work arrangements to balance your personal and professional life.

Key Responsibilities

As a Bilingual Customer Service Representative at brighthush, you will be the frontline ambassador for our clients’ customers. Your day‑to‑day duties will include:

• Inbound Call Management: Handle a high volume of calls in both English and Spanish, addressing inquiries related to orders, billing, product features, and technical support.
• Problem Resolution: Diagnose issues, identify root causes, and implement solutions using our knowledge base, CRM, and collaboration tools.
• Customer Relationship Building: Establish rapport, demonstrate empathy, and maintain professionalism to ensure customer satisfaction and loyalty.
• Product Knowledge Mastery: Stay current on all brighthush offerings, pricing structures, promotions, and industry trends through ongoing training.
• Order & Account Management: Process orders, returns, exchanges, and account updates accurately, following established procedures.
• Data Accuracy & Reporting: Log all interactions in our CRM, generate performance reports, and track key metrics such as first‑contact resolution and customer satisfaction scores.
• Cross‑Functional Collaboration: Work closely with Sales, Marketing, Technical Support, and Product teams to resolve complex issues and share customer insights.
• Process Improvement: Identify bottlenecks, propose enhancements, and contribute to continuous improvement initiatives that elevate service quality.
• Shift Flexibility: Adapt to scheduled shifts, including evenings, weekends, and occasional overtime, to meet business demands.

Essential Qualifications

• High School Diploma or equivalent; additional education or certifications in customer service, business, or related fields is a plus.
• Minimum of 1 year of customer service experience, preferably in a call center or technical support environment.
• Fluency in English and Spanish (both written and spoken) with excellent communication skills.
• Proficiency with computer applications, data entry, and CRM systems.
• Strong problem‑solving abilities and a proactive, ownership mindset.
• Ability to remain calm, composed, and professional under pressure.
• Commitment to confidentiality, integrity, and ethical handling of sensitive information.

Preferred Qualifications

• Experience with call center software such as Genesys, Five9, or similar platforms.
• Knowledge of billing processes, order management, and basic technical troubleshooting.
• Previous exposure to the SaaS or technology services industry.
• Certifications in Customer Experience Management or related fields.
• Demonstrated ability to work collaboratively in cross‑functional teams.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication in both languages.
• Active Listening: Ability to capture customer intent and emotions to tailor responses.
• Critical Thinking: Analyze complex scenarios and devise effective solutions.
• Time Management: Prioritize tasks and manage multiple calls efficiently.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Team Player: Collaborate with colleagues across departments to achieve shared goals.
• Customer‑Centric Mindset: Place the customer at the center of every decision.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey is a partnership. As a Bilingual Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, soft skills, and advanced troubleshooting.
• Mentorship from senior customer experience leaders who will guide your development.
• Internal mobility pathways into roles such as Technical Support Specialist, Customer Success Manager, Sales Enablement, or Product Management.
• Opportunities to lead process improvement projects, gaining experience in project management and change leadership.
• Access to industry conferences, webinars, and certifications at no cost to you.

Work Environment & Culture

brighthush fosters a culture that values innovation, collaboration, and well‑being. Our call center teams operate in state‑of‑the‑art facilities equipped with ergonomic workstations, real‑time analytics dashboards, and a supportive peer network. Whether you choose to work remotely, in a hybrid setting, or on‑site, you’ll find:

• Flexible scheduling options to accommodate personal commitments.
• Regular team huddles, knowledge sharing sessions, and social events.
• A transparent feedback loop where your voice is heard and acted upon.
• Commitment to diversity, equity, and inclusion, with employee resource groups and inclusive hiring practices.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive base pay that reflects your expertise and contributions. In addition to base salary, you’ll enjoy:

• Comprehensive medical, dental, and vision insurance plans.
• Flexible Spending Accounts (Medical and Dependent Care).
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and 10.5 paid holidays.
• Employee assistance programs, wellness initiatives, and mental health resources.
• Performance bonuses and recognition programs.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you are ready to bring your bilingual customer service expertise to a forward‑thinking organization that values your growth, we encourage you to apply today. Join brighthush and help shape the future of customer experience.