Seasoned Bilingual Customer Service Representative – Group Insurance & Claims Specialist – Remote, Full‑Time, High‑Impact Position at brighthush

About brighthush

brighthush is more than a health‑insurance provider; we are a national catalyst for healthier, happier lives across Canada. With a portfolio that spans group insurance, primary care, and emergency medical services, we blend cutting‑edge technology with compassionate care to deliver solutions that truly matter. Our team of over 8,000 professionals is united by a single purpose: to empower every Canadian to live their life to the fullest. At brighthush, we celebrate individuality, champion inclusive teamwork, and invest in the growth of every employee—both personally and professionally.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a movement that places people before profit. Our employees consistently rank among the highest in satisfaction scores across the industry, thanks to:

• Unmatched training and support that sets you up for success from day one.
• A flexible, hybrid work model that respects your work‑life balance.
• A culture of continuous learning, mentorship, and career advancement.
• Competitive compensation, comprehensive benefits, and performance‑based incentives.
• A commitment to diversity, equity, and inclusion—because we believe our workforce should reflect the communities we serve.

Position Overview

We are seeking a Seasoned Bilingual Customer Service Representative to join our Group Insurance team. In this role, you will be the frontline advocate for our members across Canada, delivering exceptional service, resolving complex inquiries, and contributing to a positive team environment. Your primary goal is to provide the highest level of customer service possible, ensuring every member feels heard, supported, and valued.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from members in both English and French.
• Provide accurate, timely information about group insurance plans, benefits, claims, and policy changes.
• Navigate multiple applications and systems simultaneously while maintaining a calm, professional demeanor.
• Identify and resolve member issues, escalating when necessary to the appropriate specialist.
• Document all interactions in the CRM with precision and attention to detail.
• Collaborate with cross‑functional teams (claims, underwriting, compliance) to ensure seamless member experiences.
• Participate in continuous improvement initiatives, sharing insights and best practices.
• Adhere to all company policies, regulatory requirements, and quality standards.

Essential Qualifications

• High school diploma required; post‑secondary education or equivalent experience preferred.
• Fluency in both English and French (written and spoken) – bilingualism is non‑negotiable.
• Minimum of 2 years of contact centre experience, preferably in insurance or a related field.
• Strong communication skills: clear, concise, and friendly across all channels.
• Exceptional problem‑solving abilities with a solutions‑oriented mindset.
• High attention to detail and the ability to thrive in a dynamic, fast‑paced environment.
• Proficiency with multiple computer applications and the ability to learn new systems quickly.
• Self‑motivated, disciplined, and capable of working independently in a remote setting.

Preferred Qualifications

• Experience with group insurance products, claims processing, or member support.
• Knowledge of regulatory compliance and privacy standards in the Canadian insurance sector.
• Previous exposure to remote work environments and virtual collaboration tools.
• Demonstrated commitment to continuous learning and professional development.

Core Skills & Competencies

• Customer‑centric mindset with a passion for helping people.
• Excellent verbal and written communication in both languages.
• Strong analytical and critical‑thinking skills.
• Adaptability and resilience in handling high‑volume, high‑stress situations.
• Team collaboration and the ability to build rapport with colleagues and stakeholders.
• Tech savviness: comfortable navigating CRM systems, knowledge bases, and virtual meeting platforms.
• Time‑management and organizational skills to meet daily performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Bilingual Customer Service Representative, you’ll have access to:

• Extensive virtual paid training programs that begin on your first day.
• Mentorship from seasoned professionals across the organization.
• Clear career pathways into senior support roles, team leadership, or specialized insurance functions.
• Regular performance reviews and personalized development plans.
• Opportunities to attend industry conferences, webinars, and certification courses.
• Cross‑departmental projects that broaden your skill set and network.

Work Environment & Culture

Our remote‑first approach means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We value:

• Work‑life balance: flexible schedules, remote and hybrid options.
• Employee well‑being: comprehensive health, vision, and dental coverage fully paid by the employer.
• Financial security: 100% employer‑matched defined contribution pension plan.
• Recognition and reward: annual incentive bonus tied to performance and company success.
• Generous time off: paid vacation, a gifted week of vacation in your first year, and a vacation purchase program.
• Inclusive culture: a supportive environment where every voice is heard and valued.

Compensation & Benefits

Base salary range: 40,254 – 45,285 CAD (subject to experience, skills, and qualifications). In addition to competitive base pay, eligible employees may participate in performance‑based incentive programs, which are discretionary and tied to both individual and organizational results.

Benefits include:

• Full‑coverage health, vision, and dental plans effective from day one.
• Employer‑matched pension plan.
• Annual incentive bonus.
• Paid vacation plus a gifted week in the first year.
• Optional vacation purchase program.
• Comprehensive training and development budget.
• Flexible work arrangements (remote, hybrid).
• Well‑being resources and employee assistance programs.

Remote Office Requirements

• Designated private workspace with a locked door and secure perimeter.
• Quiet, distraction‑free environment during scheduled hours.
• Reliable high‑speed internet connection and a dedicated headset.
• Secure workstation with up‑to‑date antivirus and compliance with data‑privacy standards.
• Commitment to maintaining a professional appearance during video calls.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion align with our mission to improve the wellbeing of Canadians.

Apply to This Job

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to ensuring a fair, accessible recruitment process. If you require accommodations at any stage of the hiring process, please let our Recruitment team know.

Important Information

• Start date: January 25, 2027
• Shift: Monday–Friday, 8:00 AM – 9:00 PM AT (7.5‑hour days, no overnight or weekend shifts).
• Shift bidding available twice a year based on seniority.
• All training hours: Monday–Friday, 8:00 AM – 4:30 PM AT.
• Remote work is a core component of this role; a stable home office setup is essential.

Join Us and Transform Lives

At brighthush, your work matters. Every call you answer, every claim you process, and every member you support contributes to a healthier, happier Canada. If you’re passionate about service, bilingual, and ready to grow in a supportive, forward‑thinking environment, we want to hear from you. Apply today and become a vital part of a team that truly cares.