Seasoned Remote Virtual Assistant – Expert Customer Service, Claims Coordination, and Process Automation for brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that specializes in streamlining insurance claim processes for homeowners and businesses across the United States. With a focus on transparency, empathy, and efficiency, we empower our clients to navigate the often complex world of insurance claims with confidence and peace of mind. Our mission is simple: deliver exceptional service that turns stressful situations into smooth, predictable outcomes.

Why Join brighthush?

At brighthush, we believe that great work starts with a great culture. We’re a fully remote, distributed team that values flexibility, continuous learning, and a healthy work‑life balance. As a Remote Virtual Assistant, you’ll be an integral part of a high‑impact team that directly influences customer satisfaction and operational excellence. We offer:

• Competitive, market‑aligned compensation for part‑time work (20 hours per week)
• Flexible PST hours that fit your personal schedule
• Professional development opportunities, including training in automation tools, customer service best practices, and data management
• Access to a supportive, collaborative community of remote professionals
• Potential for increased hours and expanded responsibilities based on performance

Key Responsibilities

As a Remote Virtual Assistant at brighthush, you will be the frontline of our customer experience, ensuring every client feels heard, informed, and valued. Your role will evolve from daily operational support to strategic process improvement over the course of the six‑month engagement.

First 30 Days – Core Operations

• Phone System & Customer Service
  • Configure and maintain the phone routing system to ensure seamless call handling.
  • Answer inbound calls during U.S. business hours, quickly identifying call purpose and providing accurate information.
  • Take detailed, organized messages and follow up promptly.
  • Research claim details by reviewing files and contacting insurance companies or adjusters.
  • Escalate complex issues or negative feedback to management for resolution.
• Claim Updates & Communication
  • Audit existing claim files stored in desktop folders for completeness and accuracy.
  • Proactively reach out to insurance adjusters for status updates.
  • Deliver weekly updates to every client, even when no new information is available, maintaining a positive, reassuring tone.
  • Track last contact dates, current claim status, outstanding questions, and next scheduled update.
  • Monitor claim‑related email inboxes and update files accordingly.
• Inspection Scheduling
  • Coordinate inspection appointments between clients and insurance adjusters.
  • Add confirmed inspections to Patrick’s calendar and confirm details with all parties.
  • Review inspection notes entered by adjusters and communicate approved updates to clients.
• Lead Tracking & Social Media Outreach
  • Create and maintain a dynamic spreadsheet tracking leads, referral sources, and follow‑ups.
  • Monitor designated Facebook groups (e.g., Moms of Conejo), Nextdoor, and other local community pages for inquiries about water damage, property damage, or insurance claims.
  • Alert the team to relevant posts and respond with approved company information when appropriate.
  • Ensure all outreach is manual and personalized—no automated commenting.

Long‑Term Goals (Post‑30‑Day Transition)

• Audit and refine existing systems to increase efficiency and reduce manual effort.
• Develop automated weekly client updates and follow‑up workflows using tools such as Zapier, HubSpot, or custom scripts.
• Implement a centralized claim tracking dashboard for real‑time visibility.
• Identify and propose process improvements that enhance customer service and operational scalability.

Ideal Candidate Profile

We’re looking for a proactive, tech‑savvy professional who thrives in a fast‑paced, customer‑focused environment. If you’re a quick learner, detail‑oriented, and eager to grow, you’ll fit right in.

• Exceptional Customer Service & Communication – Ability to handle inquiries with empathy, clarity, and professionalism.
• Highly Organized & Proactive – Strong time‑management skills and a self‑starter attitude.
• Problem‑Solving Mindset – Capable of troubleshooting issues independently and escalating appropriately.
• Tech‑Savvy – Comfortable learning new software, automation tools, and data management systems.
• Positive & Patient – Maintains composure under pressure and treats every client with respect.
• Growth‑Oriented – Interested in taking on additional responsibilities and potentially expanding hours.

Essential Qualifications

• Minimum 2 years of experience in a virtual assistant, customer support, or claims coordination role.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Experience with phone systems and call routing (e.g., RingCentral, Twilio).
• Strong written and verbal communication skills in English.
• Reliable internet connection and a quiet workspace.
• Availability to work 20 hours per week during PST business hours.

Preferred Qualifications

• Background in insurance claims or property damage services.
• Experience with automation tools such as Zapier, Integromat, or Power Automate.
• Knowledge of data privacy regulations (GDPR, CCPA).
• Familiarity with social media community management.

Skills & Competencies

• Customer‑centric mindset with a focus on proactive communication.
• Analytical thinking and data‑driven decision making.
• Adaptability to changing priorities and new technologies.
• Strong organizational and multitasking abilities.
• Team collaboration skills, even in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. Throughout the six‑month contract, you’ll receive:

• Mentorship from senior team members, including Patrick, who will guide you through advanced claim management techniques.
• Access to online courses and certifications in customer service excellence, data analytics, and automation.
• Opportunities to lead small projects, such as designing a new client update template or implementing a new CRM feature.
• Potential transition to a full‑time role or expanded responsibilities based on performance.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and mutual respect. We celebrate successes, learn from challenges, and support each other’s growth. You’ll enjoy:

• Regular virtual team huddles and brainstorming sessions.
• Open communication channels via Slack, Teams, and email.
• A supportive onboarding process that ensures you’re equipped to succeed.
• Flexibility to work from anywhere, as long as you meet the PST schedule.

Compensation, Perks, and Benefits

While the exact salary will be market‑aligned and discussed during the interview process, you can expect:

• Competitive hourly rate for part‑time work.
• Paid time off and holiday scheduling aligned with company policy.
• Health and wellness resources, including access to virtual fitness classes.
• Employee discount programs and referral bonuses.
• Opportunity to earn additional hours and responsibilities.

Ready to Make an Impact?

If you’re a motivated, organized, and tech‑savvy professional ready to elevate customer experience and streamline operations, we want to hear from you. Join brighthush and become a key player in transforming how insurance claims are managed—one call, one update, and one satisfied client at a time.

Click the link below to apply and start your journey with brighthush today!