Seasoned Bilingual Inkjet Customer Trainer & Regional Training & Technical Support Specialist – English & Spanish – Driving Digital Imaging Innovation & Customer Success at brighthush

About brighthush

brighthush has been a cornerstone of the digital imaging landscape for over a century, consistently redefining what it means to print, collaborate, and create. From the first inkjet printers that transformed office workflows to the latest cloud‑enabled solutions that empower creative professionals worldwide, brighthush has remained at the forefront of technology, sustainability, and customer experience. Our commitment to innovation is matched only by our dedication to our people, our partners, and the communities we serve. By blending cutting‑edge research with responsible manufacturing, we deliver products that not only meet but exceed the evolving needs of businesses, educators, and everyday users.

Why brighthush?

At brighthush, curiosity fuels progress, collaboration sparks breakthrough ideas, and a shared passion for technology drives us forward. We celebrate diversity, champion integrity, and empower every team member to make a tangible impact. Whether you are a seasoned trainer, a tech enthusiast, or a bilingual communicator, brighthush offers a platform where your expertise can shape the future of digital imaging and drive meaningful change. Our culture is built on continuous learning, open communication, and a relentless focus on delivering exceptional value to our customers.

Role Overview

As a Seasoned Bilingual Inkjet Customer Trainer & Regional Training & Technical Support Specialist, you will be the catalyst behind our regional training initiatives across the United States and Latin America. Your mission is to educate and empower customers on the full spectrum of our inkjet solutions—hardware, software, and the underlying technology that powers them. You will also ensure that our demo rooms remain state‑of‑the‑art, enabling customers to experience the power of brighthush products firsthand. This role blends instructional design, technical support, and strategic partnership to elevate customer success and drive adoption of our next‑generation solutions.

Key Responsibilities

• Design & Deliver Training Programs: Create engaging, curriculum‑aligned training sessions tailored to diverse audiences, from office users to production specialists. Leverage adult learning principles, interactive workshops, and hands‑on labs to maximize knowledge retention.
• Assess Learning Outcomes: Develop and administer assessments to measure customer proficiency, identify knowledge gaps, and refine training content. Use data analytics to track progress and report on ROI.
• Collaborate with Subject Matter Experts: Partner with engineering, sales, and support teams to translate technical features into actionable learning experiences. Translate complex product updates into clear, digestible modules.
• Maintain Demo Room Functionality: Oversee the setup, calibration, and upkeep of demo environments, ensuring they reflect the latest product capabilities and software releases.
• Conduct Training Needs Analysis: Evaluate customer requirements, recommend new programs, and prioritize training initiatives based on business impact and customer feedback.
• Travel & On‑Site Support: Travel up to 60% of the time, including overnight stays, to deliver on‑site training across multiple regions. Provide on‑site troubleshooting and support during critical deployments.
• Independent Execution: Work autonomously with minimal oversight, taking ownership of training projects from conception to completion. Demonstrate strong project management skills and a proactive mindset.
• Mentor and Coach: Serve as a role model for junior trainers and support staff, sharing best practices, providing constructive feedback, and fostering a culture of continuous improvement.
• Contribute to Product Roadmap: Gather customer insights and training data to inform product development, ensuring that future releases address real‑world challenges and opportunities.
• Promote Sustainability Initiatives: Incorporate eco‑friendly practices into training content, highlighting brighthush’s commitment to responsible manufacturing and resource conservation.

Essential Qualifications

• Bachelor’s Degree: In a relevant field (e.g., Computer Science, Information Technology, Education) or equivalent professional experience.
• 3–5 Years of Experience: In printing pre‑sales/post‑sales support, office and production environments, or a related technical training role.
• Technical Proficiency: Deep knowledge of computer hardware, operating systems (Microsoft & Apple), and print driver configuration.
• Software Expertise: Familiarity with the brighthush software suite, including eCopy, Therefore, and uniFLOW.
• Networking Fundamentals: Strong grasp of networking concepts, protocols, and troubleshooting.
• Travel & Driving: Willingness to travel up to 60% of the time, valid driver’s license, clean driving record, and compliance with minimum auto insurance requirements.
• Bilingual Fluency: Native or fluent proficiency in Spanish and English to support Latin American markets.

Preferred Qualifications

• CMP Certification: Certified Management Professional or equivalent credential.
• Experience with cloud‑based print management solutions.
• Prior experience in a global training or education role.
• Knowledge of sustainability initiatives in digital imaging.

Skills & Competencies

• Instructional Design: Ability to translate complex technical concepts into clear, actionable learning modules.
• Communication: Exceptional verbal and written communication skills in both English and Spanish.
• Analytical Thinking: Strong problem‑solving skills and data‑driven decision making.
• Project Management: Proven track record of managing multiple training projects simultaneously.
• Customer‑Centric Mindset: Passion for delivering outstanding customer experiences.
• Adaptability: Comfortable working in a fast‑paced, evolving technology landscape.
• Leadership: Ability to inspire and guide teams, fostering collaboration and continuous learning.
• Technical Troubleshooting: Proficiency in diagnosing and resolving hardware, software, and network issues.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a comprehensive ecosystem of learning and growth that includes:

• Structured learning paths in instructional design, product management, and technical support.
• Mentorship from senior trainers and industry experts.
• Opportunities to lead cross‑functional projects and influence product roadmaps.
• Global mobility options for those who wish to work in different regions.
• Annual training budget for certifications, conferences, and workshops.
• Access to internal knowledge bases, webinars, and peer‑learning communities.
• Leadership development programs that prepare you for future managerial roles.
• Recognition of your achievements through awards, spot bonuses, and public acknowledgment.

Work Environment & Culture

brighthush embraces a hybrid work model that balances virtual collaboration with occasional in‑office engagement. Our culture is built on:

• Innovation: Encouraging creative problem solving and continuous improvement.
• Inclusivity: A diverse workforce where every voice is heard.
• Work‑Life Balance: Flexible schedules, remote work options, and generous paid time off.
• Community Impact: Volunteer programs, sustainability initiatives, and corporate social responsibility.
• Recognition: Employee awards, spot bonuses, and public acknowledgment of achievements.
• Collaboration: Cross‑departmental teams that share knowledge and celebrate successes together.
• Wellness: Programs that support physical, mental, and financial well‑being.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: $69,300 – $103,770 annually, commensurate with experience.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Profit sharing and success sharing opportunities.
• Educational assistance and tuition reimbursement.
• Paid vacation, sick leave, and holidays.
• Employee referral bonus program.
• Employee discounts on brighthush products.
• “Dress for Your Day” casual attire program.
• Volunteer time off and community service opportunities.
• Official brighthush swag and welcome kit.
• Wellness programs, including gym memberships and mental health resources.
• Comprehensive relocation assistance for eligible candidates.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter highlighting your bilingual training experience and technical expertise. In your cover letter, please describe a specific training initiative you led that resulted in measurable customer success or adoption. We look forward to exploring how you can contribute to brighthush’s mission of innovation and customer excellence.

Join brighthush Today!

As a Bilingual Inkjet Customer Trainer, you will be at the forefront of shaping how customers experience brighthush’s world‑class products. Your expertise will empower users, drive adoption, and ultimately help brighthush maintain its position as a global leader in digital imaging. If you are passionate about technology, love teaching, and thrive in a dynamic environment, we encourage you to apply now and become part of our visionary team.