Seasoned Bilingual Remote Customer Service & Technical Support Specialist – Spanish & English – 100% Work From Home – Join brighthush

Welcome to brighthush – Where Customer Delight Meets Innovation

At brighthush, we’re redefining the e‑commerce landscape for entrepreneurs and businesses across Latin America. Our mission is simple: empower every seller to thrive online by providing cutting‑edge tools, seamless integrations, and world‑class support. As a global community of creators, developers, and dreamers, we celebrate diversity, curiosity, and the relentless pursuit of excellence.

We’re currently expanding our Customer Experience team and looking for a passionate, bilingual Customer Service & Technical Support Specialist to join us from anywhere in Colombia. If you thrive in a fast‑moving, remote environment and love turning challenges into opportunities, read on – we want to hear from you.

Why brighthush?

• 100% Remote Work – Work from the comfort of your home, coffee shop, or anywhere with a stable internet connection.
• Competitive Compensation – We offer a market‑aligned salary plus performance bonuses.
• Growth & Development – Continuous learning programs, mentorship, and clear career pathways.
• Inclusive Culture – A collaborative, transparent, and supportive workplace that values every voice.
• Impactful Work – Your support will directly influence the success of thousands of merchants and their customers.

Key Responsibilities

As a Customer Service & Technical Support Specialist, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and friendly assistance. Your day‑to‑day tasks will include:

• Responding to customer inquiries via ticketing system, live chat, and email in both Spanish and English.
• Diagnosing and resolving technical issues related to product listings, payment processing, shipping integrations, and platform functionalities.
• Onboarding new merchants, guiding them through account setup, product uploads, and best‑practice strategies.
• Escalating complex problems to engineering or product teams while maintaining clear communication with the customer.
• Documenting solutions, updating knowledge base articles, and contributing to continuous improvement initiatives.
• Monitoring customer sentiment, identifying trends, and proposing proactive enhancements to reduce friction.
• Collaborating with cross‑functional teams (Product, Engineering, Marketing) to relay user feedback and shape future features.
• Maintaining a high first‑response time and resolution rate, aligning with our company’s SLA targets.

Essential Qualifications

• Fluency in Spanish and English (B2/C1 level or higher).
• Minimum 1 year of experience in customer service, preferably within e‑commerce, SaaS, or tech support.
• Strong technical aptitude – familiarity with CRM systems, ticketing platforms, and basic software troubleshooting.
• Excellent written and verbal communication skills, with a professional, empathetic tone.
• Proactive mindset, self‑starter, and ability to work independently in a remote setting.
• High integrity, honesty, and a strong sense of responsibility.
• Ability to thrive under pressure, manage multiple priorities, and exceed expectations.

Preferred Qualifications

• Experience with e‑commerce platforms (brighthush, brighthush, brighthush) or marketplace integrations.
• Knowledge of payment gateways, shipping carriers, and logistics workflows.
• Previous remote work experience and familiarity with collaboration tools (brighthush, brighthush, brighthush).
• Data‑driven mindset – comfortable analyzing metrics to identify service gaps.
• Multilingual capabilities beyond Spanish and English.

Core Skills & Competencies

• Customer‑Centric Mindset – Always put the user first and seek to exceed their expectations.
• Problem‑Solving – Approach challenges creatively, think critically, and deliver effective solutions.
• Technical Literacy – Quickly grasp new software concepts and troubleshoot issues efficiently.
• Communication – Articulate complex ideas clearly, both in writing and verbally.
• Collaboration – Work seamlessly with teammates across departments, fostering a culture of shared success.
• Adaptability – Embrace ambiguity, pivot when necessary, and remain calm in dynamic situations.
• Time Management – Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you grow in your role, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Clear promotion tracks – from Customer Support Specialist to Team Lead, and eventually into Product or Engineering roles.
• Cross‑functional projects that broaden your skill set and visibility.
• Annual performance reviews that align your goals with the company’s vision.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and continuous improvement. We value:

• Flexibility – Work hours that fit your lifestyle, as long as you meet your SLA commitments.
• Collaboration – Regular virtual team huddles, brainstorming sessions, and social events.
• Innovation – A safe space to experiment, propose ideas, and iterate quickly.
• Diversity & Inclusion – A workforce that reflects the communities we serve.
• Recognition – Celebrating wins, both big and small, through shout‑outs, awards, and spot bonuses.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and dental insurance options.
• Paid time off (vacation, sick leave, and personal days).
• Professional development stipend for courses, certifications, or conferences.
• Flexible work‑from‑home equipment allowance.
• Employee referral program with attractive rewards.

How to Apply

Ready to make a difference in the lives of thousands of merchants and their customers? Click the button below to submit your application and join the brighthush family.

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Join brighthush – Where Your Voice Shapes the Future of E‑Commerce

We’re excited to meet talented individuals who are eager to grow, innovate, and deliver exceptional customer experiences. If you’re ready to bring your passion for service, your bilingual fluency, and your technical curiosity to a forward‑thinking, remote‑first company, we want to hear from you. Apply today and help us empower entrepreneurs across Latin America to succeed online.