Seasoned Commercial Frontline Customer Specialist – Remote (11 am–8 pm EST) – Drive Exceptional Client Success for brighthush’s Global Flooring Innovation

About brighthush

brighthush stands at the forefront of the commercial and residential flooring industry, blending cutting‑edge technology with a relentless commitment to customer excellence. With a presence that spans North America, Europe, and Asia, we deliver high‑performance flooring solutions that not only transform spaces but also elevate the everyday experiences of our clients. Our dedication to sustainability, innovation, and employee growth has earned us industry accolades and a reputation as a top employer for those who thrive on challenge, creativity, and collaboration.

Why brighthush is the Place to Grow

At brighthush, every interaction is an opportunity to create lasting value. As a Commercial Frontline Customer Specialist, you will be the first line of support for our commercial clients, ensuring their experience is seamless, efficient, and memorable. Our remote‑first culture empowers you to balance flexibility with professional growth, while our transparent, continuous‑learning environment fuels your career trajectory.

Key Responsibilities

• Customer Order Management: Accurately process and track commercial orders, ensuring timely fulfillment and adherence to company standards.
• Inquiry Resolution: Serve as the primary point of contact for customer questions, troubleshooting issues, and providing clear, concise solutions.
• Cross‑Functional Collaboration: Partner with Sales, Logistics, and Technical Support teams to resolve complex customer needs and streamline service delivery.
• Remote Troubleshooting: Diagnose and resolve technology‑related issues using remote tools, ensuring minimal downtime for our clients.
• Data Accuracy & Reporting: Maintain up‑to‑date customer records in Salesforce, generate regular performance reports, and identify trends for continuous improvement.
• Virtual Presence: Represent brighthush professionally in virtual meetings, webinars, and training sessions, reinforcing our brand’s commitment to quality.
• Process Improvement: Participate in initiatives to refine customer service workflows, share best practices, and contribute to a culture of operational excellence.

Additional Impact Areas

• Client Onboarding: Guide new commercial partners through our onboarding process, ensuring they understand product specifications, ordering procedures, and support channels.
• Feedback Loop: Capture client feedback, collaborate with product teams to translate insights into actionable enhancements, and champion a customer‑centric mindset across the organization.
• Compliance & Quality Assurance: Verify that all orders meet regulatory standards and internal quality benchmarks, safeguarding both client satisfaction and brand integrity.

Essential Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of 1 year of call center or customer service experience, preferably in a B2B environment.
• Proficiency in troubleshooting technology remotely, including basic networking and software diagnostics.
• Strong verbal and written communication skills in English.
• Experience with Salesforce.com or similar CRM platforms.
• Ability to work independently in a remote setting, managing time effectively and maintaining a professional virtual presence.
• Strong problem‑solving skills and a customer‑centric mindset.

Preferred Qualifications

• Background in the flooring, manufacturing, or related industrial sector.
• Experience with order management systems and logistics coordination.
• Knowledge of commercial flooring products, installation standards, and industry regulations.
• Multilingual capabilities to serve a diverse client base.
• Previous exposure to remote collaboration tools such as Teams, Zoom, and Slack.

Skills & Competencies

• Technical Proficiency: Comfortable navigating multiple software platforms, troubleshooting hardware/software issues, and leveraging remote support tools.
• Communication: Clear, concise, and empathetic communication that builds trust and resolves conflicts.
• Analytical Thinking: Ability to analyze data, identify patterns, and recommend actionable improvements.
• Adaptability: Thrive in a fast‑paced, evolving environment while maintaining high service standards.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.
• Customer Focus: Deep commitment to delivering exceptional service and exceeding client expectations.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Commercial Frontline Customer Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate skill development.
• Regular training sessions on product knowledge, industry trends, and advanced CRM techniques.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Sales Operations Analyst, or Customer Success Manager.
• Leadership development tracks for high‑performing employees, including project management and cross‑departmental initiatives.
• Annual performance reviews that align personal goals with company objectives, ensuring transparent career progression.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote‑first approach means you can work from anywhere in the United States while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage open dialogue, and reward creativity. Our core values—Integrity, Excellence, Collaboration, and Sustainability—guide every decision and interaction.

Compensation, Perks, and Benefits

We offer a competitive salary of USD 45,572 per year, complemented by a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Technology stipend to support a productive home office setup.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to bring your customer service expertise to a leading flooring innovator? Click the link below to submit your application and join brighthush’s dedicated team of professionals who are shaping the future of commercial flooring.

Apply To This Job

Conclusion

As a Commercial Frontline Customer Specialist at brighthush, you will be at the heart of our customer experience, ensuring that every commercial client receives the support and expertise they deserve. If you are passionate about technology, thrive in a remote environment, and want to grow your career with a company that values innovation and people, we encourage you to apply today. Join us and help transform spaces, one customer interaction at a time.