Senior Customer Success Manager – US Market – Driving Adoption, Growth, and Client Satisfaction

About brighthush

brighthush is a leading innovator in the information technology sector, delivering cutting‑edge 3D metrology solutions that empower manufacturers, engineers, and researchers worldwide. With a portfolio that blends advanced software, state‑of‑the‑art hardware, and unparalleled customer support, brighthush has become synonymous with precision, reliability, and transformative impact. Our mission is simple: to help our clients unlock the full potential of their data, streamline their workflows, and achieve measurable business outcomes.

As a global organization with a strong presence in the United States, brighthush thrives on collaboration, continuous learning, and a culture that celebrates curiosity and excellence. We believe that every team member plays a pivotal role in shaping the future of technology, and we are committed to fostering an environment where innovation, diversity, and personal growth are at the core of everything we do.

Why Join brighthush?

• Impactful Work: Your efforts will directly influence how our customers adopt and maximize our solutions, driving tangible results for their businesses.
• Career Growth: We invest heavily in professional development, offering mentorship, training programs, and clear pathways to leadership roles.
• Collaborative Culture: Work alongside passionate engineers, data scientists, and sales experts who are eager to share knowledge and push boundaries.
• Flexible Work Environment: Enjoy the freedom of a fully remote role across the United States, supported by robust digital collaboration tools.
• Competitive Compensation & Benefits: We offer a comprehensive package that includes generous paid time off, retirement plans, health and wellness programs, and more.

Position Overview

As a Senior Customer Success Manager at brighthush, you will be the strategic partner for our U.S. customer base, ensuring seamless onboarding, fostering product adoption, and driving long‑term success. You will collaborate closely with sales, product, and engineering teams to translate customer needs into actionable insights, while championing a culture of continuous improvement and data‑driven decision making.

Key Responsibilities

• Customer Onboarding & Enablement: Lead the end‑to‑end onboarding process for new clients, designing customized training plans, and ensuring a smooth transition from sales to implementation.
• Product Adoption & Engagement: Monitor usage metrics, identify adoption gaps, and develop targeted initiatives to increase engagement and ROI.
• Business Reviews & Strategic Guidance: Conduct quarterly business reviews (QBRs) with key stakeholders, presenting performance dashboards, insights, and growth opportunities.
• Cross‑Functional Collaboration: Partner with product management to relay customer feedback, influence roadmap priorities, and advocate for feature enhancements.
• Data Analysis & Reporting: Utilize Power BI and other analytics tools to create actionable reports, track KPIs, and forecast renewal and upsell potential.
• Renewal & Upsell Management: Drive renewal conversations, identify upsell opportunities, and work with the sales team to close deals that align with customer goals.
• Customer Advocacy: Build strong relationships with C‑suite executives and technical leads, positioning brighthush as a trusted advisor.
• Process Improvement: Continuously refine customer success processes, documentation, and knowledge bases to enhance efficiency and scalability.

Essential Qualifications

• University degree in Business, Marketing, Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in customer success, account management, or a client‑facing strategic role within a SaaS or technology company.
• Proven track record of managing large, complex accounts and driving product adoption.
• Strong analytical mindset with proficiency in data analysis tools (Excel, SQL, Power BI).
• Excellent communication skills—both written and verbal—across all organizational levels.
• Demonstrated ability to translate technical concepts into business value.
• Experience with project management methodologies and tools (e.g., Jira, Asana).
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Experience in the 3D metrology, manufacturing, or engineering sectors.
• Advanced proficiency in Power BI, Tableau, or similar data visualization platforms.
• Knowledge of API integrations and data pipelines.
• Certifications in Customer Success Management (CSM), Certified Customer Success Manager (CCSM), or similar.
• Fluency in additional languages (Spanish, French, German) is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering solutions that exceed expectations.
• Strategic Thinking: Ability to see the big picture, align customer goals with business objectives, and anticipate future needs.
• Data‑Driven Decision Making: Comfortable turning raw data into actionable insights that inform strategy and execution.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and ensuring deliverables meet quality standards.
• Communication & Influence: Persuasive storytelling, active listening, and the ability to influence stakeholders at all levels.
• Adaptability & Resilience: Thrive in dynamic environments, quickly pivoting to address emerging challenges.
• Collaboration: Strong teamwork orientation, building trust with internal partners and external customers alike.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey should be as dynamic as the technology you work with. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a team of managers and shaping the global customer success strategy.
• Transition into Product Management or Business Development, leveraging your deep customer insights to influence product direction and market expansion.
• Participate in leadership development programs, executive coaching, and industry conferences to broaden your skill set.
• Access a curated library of online courses, certifications, and workshops covering everything from advanced analytics to leadership excellence.

Work Environment & Company Culture

brighthush champions a culture of transparency, innovation, and work‑life balance. Our remote-first approach means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and monthly all‑hands meetings.
• Dedicated Slack channels for cross‑functional collaboration.
• Quarterly in‑person retreats that blend team building with professional development.
• Flexible work hours that respect personal commitments and promote productivity.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses tied to customer success metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and a flexible holiday schedule.
• 401(k) retirement plan with company match.
• Wellness stipend covering gym memberships, meditation apps, or other health‑related expenses.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you are ready to make a tangible impact, drive customer success at scale, and grow your career with a forward‑thinking technology leader, we want to hear from you. Submit your application through our careers portal and join the brighthush team in shaping the future of 3D metrology and beyond.