Senior Manager – Customer Growth & Revenue Optimization (Americas, Remote) – Lead Strategic Expansion & Customer Success at brighthush
About brighthush
brighthush is a pioneering SaaS platform that empowers mid‑size businesses to transform their human resources operations. By blending cutting‑edge artificial intelligence, intuitive analytics, and a user‑friendly interface, brighthush enables organizations to manage talent, streamline onboarding, and foster a culture of continuous learning—no matter where their teams are located. With a global footprint and a relentless commitment to innovation, brighthush is redefining what it means to work in a modern, distributed workplace.
Why brighthush is the Place to Accelerate Your Career
At brighthush, we believe that people are the heart of every successful business. Our culture is built on transparency, collaboration, and a relentless focus on delivering value to our customers. As a Senior Manager of Customer Growth, you will play a pivotal role in scaling our revenue engine, shaping the future of customer success, and driving tangible impact for our clients across the Americas. If you thrive in a fast‑paced, data‑driven environment and want to be part of a company that is reshaping HR technology, we want to hear from you.
Key Responsibilities
- Lead and Mentor a High‑Performing Team: Recruit, coach, and develop a team of account managers who consistently exceed revenue targets and deliver exceptional customer experiences.
- Strategic Revenue Growth: Own the end‑to‑end revenue lifecycle for a portfolio of enterprise accounts, driving upsells, cross‑sell opportunities, and expansion revenue.
- Renewal & Retention Excellence: Design and execute renewal strategies that maximize customer lifetime value while minimizing churn.
- Data‑Driven Decision Making: Leverage Clari, Salesforce, and AI‑powered analytics to forecast pipeline health, identify growth opportunities, and report on key performance metrics.
- Process & Tool Optimization: Continuously refine account management processes, adopt new tools (e.g., Gong Engage, Outreach, LinkedIn Sales Navigator), and ensure best practices are embedded across the team.
- Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Customer Success to align on go‑to‑market strategies, product positioning, and customer advocacy initiatives.
- Thought Leadership: Represent brighthush at industry events, webinars, and client conferences, positioning the company as a thought leader in HR technology and customer growth.
Essential Qualifications
- Minimum of 4 years of SaaS account management experience, with at least 3 years leading account management teams.
- Proven track record of driving revenue growth and managing complex renewal cycles in a high‑growth SaaS environment.
- Deep familiarity with MEDDPICC (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champion, Competition) and its application to enterprise sales.
- Hands‑on experience with Clari, Salesforce, and AI‑driven tools such as ChatGPT, GPT Agents, and Notebook.
- Strong analytical mindset with the ability to translate data into actionable insights.
- Excellent communication, negotiation, and stakeholder management skills.
- Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
Preferred Qualifications
- Experience working with AI‑enhanced sales and customer success platforms.
- Background in the HR technology or broader SaaS industry.
- Proficiency in using Gong Engage, Outreach, and LinkedIn Sales Navigator to drive engagement.
- Demonstrated ability to build and scale high‑performing teams in a remote or hybrid setting.
- Knowledge of global HR compliance and data privacy regulations.
Key Skills & Competencies
- Strategic Thinking & Visionary Leadership
- Revenue Forecasting & Pipeline Management
- Customer Advocacy & Relationship Building
- Data Analysis & KPI Tracking
- Process Improvement & Operational Excellence
- Team Coaching & Talent Development
- Cross‑Functional Collaboration
- Adaptability & Resilience in a Rapidly Evolving Market
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the industry we serve. As Senior Manager of Customer Growth, you will have the chance to:
- Progress into Director or VP roles within Customer Success, Sales, or Product Management.
- Lead cross‑functional initiatives that shape the future of HR technology.
- Participate in executive‑level strategy sessions and contribute to company‑wide decision making.
- Access continuous learning resources, including certifications in AI, data analytics, and advanced sales methodologies.
- Mentorship from senior leaders who are passionate about nurturing talent and fostering innovation.
Work Environment & Company Culture
brighthush champions a culture of empowerment, inclusivity, and continuous improvement. Our remote‑first model means you can work from anywhere in the United States, while still enjoying the camaraderie of a global team. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re brainstorming new product features or refining customer engagement strategies, you’ll find a supportive environment that values your voice and your growth.
Compensation & Benefits
- Base Salary: USD 127,000 – 160,000 per year, commensurate with experience.
- Performance Bonus: Competitive variable compensation tied to revenue and renewal metrics.
- Equity: Eligible for brighthush stock options as part of the total rewards package.
- 401(k) Matching: 4% company match to help you build long‑term wealth.
- Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
- Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
- Professional Development: Annual budget for conferences, courses, and certifications.
- Remote Work Flexibility: Fully remote role with optional co‑working space stipends.
How to Apply
If you are ready to lead a high‑impact customer growth team, drive revenue excellence, and shape the future of HR technology, we encourage you to apply today. Submit your resume and a brief cover letter outlining your most significant achievements in SaaS account management and team leadership. Join brighthush and help us empower businesses worldwide to thrive in a distributed, AI‑driven world.