Seasoned Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist – Drive Retail Excellence at brighthush

Welcome to brighthush – Where Retail Meets Innovation

brighthush is a global leader in the off‑price retail sector, delivering premium fashion, home décor, and lifestyle products at unbeatable prices to customers in over 20 countries. Our mission is simple yet transformative: to redefine the shopping experience by marrying quality, affordability, and exceptional service. At the heart of our success is a culture that champions diversity, collaboration, and continuous learning. Every team member is empowered to innovate, grow, and leave a lasting impact on our customers and the communities we serve.

Why brighthush is the Ideal Place to Accelerate Your Career

As a Fortune 100 company, brighthush offers a dynamic environment where creativity, integrity, and customer obsession are not just buzzwords—they’re the foundation of everything we do. Whether you’re stationed in a bustling retail store, a strategic distribution center, or a vibrant home office, you’ll find abundant opportunities to learn, thrive, and advance your career. Our people are our greatest asset, and we invest heavily in their professional development, well‑being, and long‑term success.

Position Overview

We’re seeking a Seasoned Customer Experience Coordinator who will serve as the frontline champion of our customer service philosophy. In this role, you will lead a dedicated team of front‑end associates, ensuring that every shopper receives prompt, courteous, and personalized service while actively promoting our loyalty programs. Your leadership will create a seamless, welcoming environment that turns first‑time visitors into lifelong customers and drives repeat business.

Key Responsibilities

• Team Leadership & Development: Inspire, coach, and manage a high‑performing front‑end team, fostering a culture of accountability, collaboration, and continuous improvement.
• Customer Engagement: Model and reinforce a customer‑centric mindset, ensuring every interaction reflects honesty, integrity, and confidentiality.
• Training & Onboarding: Design and deliver engaging training programs that emphasize personalized service, loyalty program promotion, and operational excellence.
• Operational Oversight: Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels and minimize customer wait times.
• Issue Resolution: Address customer concerns swiftly, turning challenges into positive experiences and reinforcing brand loyalty.
• Performance Management: Ensure associates adhere to store plans, prioritize tasks, and meet or exceed performance metrics.
• Communication: Provide clear, actionable feedback to management and staff, and keep leadership informed of progress, trends, and opportunities.
• Compliance & Safety: Enforce labor laws, company policies, and safety regulations, creating a secure and compliant work environment.
• Loyalty Program Champion: Promote credit and loyalty programs, driving enrollment, usage, and customer retention.
• Loss Prevention: Support shrink reduction initiatives and maintain a safe, organized store environment.
• Additional Duties: Perform any other tasks as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced, high‑volume environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated capability to train and develop others.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience managing loyalty program enrollment and promotion.
• Background in store shrink reduction and loss prevention initiatives.
• Knowledge of POS systems and retail analytics tools.
• Leadership training or certification in customer service excellence.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong leadership presence and the ability to motivate a diverse team.
• Analytical thinking to interpret sales data, customer feedback, and performance metrics.
• Problem‑solving skills to resolve customer issues and operational challenges.
• Proficiency in Microsoft Office Suite and retail POS systems.
• Commitment to safety, compliance, and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will gain hands‑on experience in store operations, team leadership, and customer engagement—skills that are highly transferable across the retail industry. Our structured career ladder offers clear pathways to roles such as Store Manager, District Manager, or corporate positions in merchandising, marketing, and operations. Continuous learning is embedded in our culture, with access to internal training programs, mentorship, cross‑functional projects, and tuition reimbursement for relevant courses. Whether you aspire to lead a store, shape corporate strategy, or explore new retail innovations, brighthush provides the resources, mentorship, and opportunities to accelerate your professional development.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and energetic workplace. We celebrate diversity and encourage every employee to bring their authentic self to work. Our open‑door policy ensures ideas flow freely, and our supportive leadership team is dedicated to your success. Whether you’re working in a bustling retail store or a strategic distribution center, you’ll find a community that values teamwork, innovation, and a shared commitment to customer satisfaction. We invest in employee well‑being through wellness programs, flexible scheduling, and a culture that balances high performance with personal growth.

Compensation & Benefits

Base Pay: Competitive hourly rate ranging from $16.25 to $16.75, commensurate with experience and qualifications. Benefits Package: Comprehensive coverage for eligible employees, including medical, dental, and vision plans; 401(k) with company match; paid parental leave; paid holidays, vacation, and sick days; employee discounts on merchandise; and additional perks such as pet insurance, legal assistance, and a credit union partnership. Additional Perks: Employee assistance program, smoking cessation support, bereavement leave, childcare and cell phone discounts, scholarship opportunities, and adoption assistance. Professional Development: Access to ongoing training, leadership development programs, and tuition reimbursement for relevant courses.

How to Apply

If you’re ready to lead a passionate team, elevate the customer experience, and grow your career with a global retail powerhouse, we want to hear from you. Click the link below to submit your application and join the brighthush family today.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.