Dynamic Front‑End Customer Experience Coordinator – Loyalty Program Champion & Retail Excellence Leader – Join brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, redefining how shoppers discover, experience, and connect with premium brands at unbeatable prices. With a global footprint that spans four dynamic home offices, state‑of‑the‑art distribution centers, and flagship stores in key markets, brighthush delivers a seamless blend of exceptional customer service, innovative merchandising, and a culture that celebrates diversity, collaboration, and continuous growth. As a Fortune 100 leader, we are committed to creating a workplace where every team member feels empowered to learn, thrive, and make a lasting impact on shoppers worldwide.

Why Join brighthush?

When you become part of the brighthush family, you’ll enjoy:

• Access to a vibrant, inclusive workplace that values every voice and encourages creative problem‑solving.
• Robust learning and development programs that accelerate your career trajectory, from on‑the‑job coaching to formal leadership academies.
• A competitive compensation package that rewards performance, dedication, and innovation.
• Comprehensive benefits designed to support you and your family—health, dental, vision, retirement, and more.
• Employee discounts, wellness initiatives, and a supportive community that cares about your well‑being.

Introduction to the Role

As a Customer Experience Coordinator at brighthush, you will be the frontline ambassador for our commitment to outstanding service. Your role blends people‑centric leadership with operational excellence, ensuring every shopper leaves with a memorable experience that reflects brighthush’s core values of Integrity, Innovation, and Inclusion.

Key Responsibilities

In this dynamic position, you will:

• Lead by Example: Engage with customers personally, demonstrating the brand’s values and promoting loyalty programs through authentic interactions.
• Team Management: Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring seamless POS coverage to maintain high service levels.
• Training & Mentoring: Deliver ongoing coaching on front‑end principles, customer personalization, and loyalty program promotion, fostering a culture of continuous improvement.
• Customer Advocacy: Resolve customer concerns swiftly, turning potential issues into opportunities for delight and reinforcing brand trust.
• Store Standards: Maintain a clean, organized, and inviting environment that aligns with the store plan and brand guidelines, ensuring a consistent visual experience.
• Performance Communication: Set clear priorities, provide progress updates, and offer constructive feedback to Associates and management to drive performance and engagement.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect both staff and shoppers, and maintain a safe, compliant environment.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage through targeted outreach and upsell techniques.
• Loss Prevention: Support shrink reduction initiatives and collaborate with security to safeguard merchandise and reduce losses.
• Continuous Improvement: Identify process enhancements, share best practices, and contribute to store growth strategies through data‑driven insights.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation that drive sales.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining high service standards.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Proven track record of coaching and developing team members to reach their full potential.
• Commitment to upholding brighthush’s standards of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience with loyalty program management and enrollment strategies, including data analysis and customer segmentation.
• Knowledge of POS systems and retail analytics tools to drive performance insights.
• Background in loss prevention or safety compliance, with a proactive approach to risk mitigation.
• Leadership training or certification in retail management, such as a Certified Retail Management Professional (CRMP).
• Fluency in multiple languages to serve a diverse customer base and enhance inclusivity.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong problem‑solving abilities and a proactive approach to challenges.
• Team‑building skills that foster collaboration, motivation, and high performance.
• Adaptability to changing priorities and unexpected situations.
• Data‑driven decision making, using sales metrics and customer feedback to refine strategies.
• Commitment to continuous learning and personal growth.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. As a Customer Experience Coordinator, you’ll have the chance to:

• Progress to senior store management roles, such as Assistant Store Manager or Store Manager, through proven performance and leadership.
• Participate in leadership development programs that cover strategic planning, financial acumen, and people management.
• Attend cross‑functional workshops on merchandising, inventory optimization, and digital retail trends to broaden your skill set.
• Earn certifications in retail operations, customer service excellence, and safety compliance to enhance your professional profile.
• Leverage mentorship from senior leaders who have navigated similar career trajectories and share best practices.

Work Environment & Culture

brighthush’s culture is built on three pillars: Integrity, Innovation, and Inclusion. Employees are encouraged to bring their authentic selves to work, collaborate across departments, and challenge the status quo. Our open‑door policy ensures that every voice is heard, and we celebrate achievements—both big and small—through recognition programs and community events. The environment is fast‑paced yet supportive, with a focus on teamwork, accountability, and continuous improvement.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee assistance programs, wellness resources, and smoking cessation support.
• Discounts on brighthush merchandise, childcare, cell phone plans, and pet insurance.
• Short‑ and long‑term disability coverage, life insurance, and adoption assistance.
• Scholarship programs and educational reimbursement for qualifying courses.
• Auto and home insurance discounts through partner providers.

How to Apply

Ready to elevate your career and make a tangible difference in the lives of shoppers? Click the link below to submit your application and join the brighthush team.

Apply to This Job

Closing Statement

At brighthush, we believe that exceptional customer experiences are built on strong leadership, a dedicated team, and a culture that values every interaction. If you’re passionate about retail, thrive in a fast‑paced environment, and are ready to lead by example, we invite you to bring your expertise to our dynamic team. Join us in shaping the future of off‑price retail—where every shopper’s journey is unforgettable and every employee’s growth is celebrated.