Dynamic Part‑Time Customer Experience Coordinator – Retail Excellence, Front‑Store Leadership, Loyalty Program Champion, and Team Development Specialist for brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering premium merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio of over 1,200 stores, brighthush has built a reputation for blending style, quality, and affordability. Our mission is simple: to make high‑end fashion accessible to everyone while fostering a culture of innovation, sustainability, and customer obsession. At brighthush, we believe that every associate is a brand ambassador, and every customer interaction is an opportunity to create lasting memories.

Position Overview

As a Dynamic Part‑Time Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑of‑store operations. Your role is to elevate every shopper’s visit, ensuring that each interaction is seamless, personalized, and reflective of brighthush’s commitment to excellence. You will lead a team of associates, drive operational efficiency, and champion our loyalty programs, all while nurturing a culture of continuous improvement and teamwork. This position is ideal for a customer‑centric professional who thrives in a fast‑paced environment and is eager to develop leadership skills that will propel their career forward.

Key Responsibilities

• Customer Experience Leadership: Serve as the face of brighthush, greeting shoppers with warmth, addressing inquiries, and promoting loyalty initiatives. Use your communication skills to turn first‑time visitors into repeat customers.
• Team Management & Scheduling: Oversee a front‑of‑store team of 5–10 associates, assigning registers, coordinating breaks, and ensuring adequate coverage during peak periods. Build a cohesive team that shares a common vision for service excellence.
• Training & Mentorship: Design and deliver engaging training sessions on customer service best practices, product knowledge, and brand values. Coach associates to reach their full potential, providing constructive feedback and celebrating successes.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment. Enforce plan‑board standards, monitor inventory accuracy, and prioritize tasks to maximize sales and customer satisfaction.
• Issue Resolution & Escalation: Resolve customer concerns swiftly and professionally, turning potential complaints into positive experiences. Escalate complex issues to management when necessary, ensuring a smooth resolution process.
• Communication & Reporting: Provide clear, timely updates to store leadership and associates regarding priorities, performance metrics, and feedback. Prepare brief reports on sales trends, staffing needs, and customer insights.
• Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety protocols. Promote a safe, inclusive, and respectful workplace for both customers and associates.
• Program Promotion: Actively promote brighthush credit and loyalty programs, driving enrollment and usage to support store revenue goals. Educate customers on program benefits and rewards.
• Loss Prevention & Shrink Reduction: Participate in store shrink reduction initiatives, reporting suspicious activity and supporting loss prevention strategies. Maintain vigilance to protect inventory and revenue.
• Continuous Improvement: Collaborate with management to identify training needs, process enhancements, and customer experience opportunities. Champion a culture of innovation and data‑driven decision making.
• Additional Duties: Perform other responsibilities as assigned to support store operations and team success, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques, visual display standards, and inventory management.
• Proven ability to multitask in a fast‑paced environment while maintaining meticulous attention to detail.
• Excellent verbal and written communication skills, with a genuine customer‑first mindset.
• Proactive problem‑solving skills and the ability to adapt quickly to changing priorities.
• Team‑player attitude, capable of collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic computer proficiency (POS systems, Microsoft Office, or equivalent).

Preferred Qualifications

• Experience with loyalty program enrollment and promotion, including data entry and customer education.
• Knowledge of loss prevention best practices and shrink reduction strategies.
• Prior experience in a high‑volume retail environment, managing large customer flows.
• Leadership training or certification in customer service or retail management.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting customer relationships.
• Leadership & Coaching: Ability to inspire, mentor, and develop associates to reach their full potential.
• Operational Acumen: Strong organizational skills, with a focus on efficiency, accuracy, and store performance.
• Communication: Clear, concise, and persuasive communication with customers, associates, and management.
• Problem‑Solving: Analytical thinking and a proactive approach to resolving issues and improving processes.
• Adaptability: Comfortable working in a dynamic environment with shifting priorities and high customer traffic.
• Integrity & Ethics: Commitment to honesty, confidentiality, and compliance with all company policies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across the retail industry. Our structured career ladder and learning ecosystem provide a clear pathway for advancement:

• Progress to Assistant Manager or Store Manager roles within the same location or across the brighthush network.
• Specialize in Visual Merchandising, Loss Prevention, or Loyalty Program Management through targeted training programs.
• Participate in Corporate Leadership Development initiatives that prepare associates for regional or national leadership positions.
• Engage in cross‑functional projects that expose you to supply chain, marketing, and e‑commerce initiatives, broadening your skill set and industry knowledge.
• Access a wealth of learning resources, including online courses, workshops, and mentorship programs, ensuring you stay ahead of industry trends and sharpen your skill set.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and energetic workplace where every associate’s voice matters. Our culture is built on the following pillars:

• Diversity & Inclusion: A welcoming environment that respects and celebrates differences, ensuring all associates feel valued and empowered.
• Team Spirit: Regular team‑building activities, recognition programs, and open communication channels that strengthen camaraderie and collective success.
• Employee Development: Structured onboarding, ongoing training, and clear career pathways that support professional growth.
• Community Engagement: Volunteer opportunities, charity partnerships, and local outreach initiatives that allow associates to give back to the communities they serve.
• Work‑Life Balance: Flexible scheduling, paid time off, and support for personal commitments that help associates thrive both inside and outside the workplace.

Compensation & Benefits

Base Pay: Starting at $18.13 per hour, with potential to grow up to $28.80 per hour based on performance and experience. Part‑time associates receive competitive hourly rates that reflect their contributions to store success.

Benefits Package: brighthush offers a comprehensive benefits program for eligible associates, including:

• Employee discount on all merchandise, allowing you to enjoy the same great deals you offer customers.
• Health, dental, and vision insurance (for eligible full‑time associates).
• 401(k) retirement plan with company match for eligible associates.
• Paid parental leave, holidays, vacation, and sick days to support personal and family needs.
• Life and disability insurance options to provide peace of mind.
• Employee assistance program (EAP) for mental health support and counseling.
• Auto and home insurance discounts through partner programs.
• Scholarship and adoption assistance programs for associates pursuing further education or expanding their families.
• Referral bonuses for bringing in top talent and expanding our team of high performers.

All benefits are subject to eligibility criteria and may be updated periodically. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

How to Apply

Are you ready to elevate your retail career and make a tangible impact on customer experience? Submit your application through the brighthush careers portal or click the link below to start your journey with us. We look forward to welcoming you to the brighthush family!

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