Seasoned Customer Experience Coordinator – Retail Operations & Loyalty Program Specialist – Lead Store Experience & Customer Engagement Champion at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail arena, redefining how shoppers discover, experience, and cherish high‑quality merchandise at unbeatable prices. With a vibrant presence in over 30 countries, we have cultivated a global community of fashion‑forward, budget‑savvy consumers who value style, affordability, and exceptional service. Our portfolio is a curated mix of iconic brands that resonate with diverse tastes, and our stores are more than retail spaces—they are hubs of connection, creativity, and customer delight.

At brighthush, we believe that retail is an art form, and every team member is an artist contributing to a masterpiece of customer experience. Our culture is anchored in innovation, integrity, and an unwavering commitment to delighting every shopper who walks through our doors. We invest in professional growth, foster inclusive teamwork, and create a workplace that feels like a second home.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• Dynamic, fast‑paced retail environment that offers daily learning opportunities and the chance to thrive in a constantly evolving marketplace.
• Collaborative culture where ideas flow freely, feedback is valued, and every voice shapes the future of retail.
• Clear career pathways from associate to leadership, supported by structured mentorship and comprehensive training programs.
• Competitive compensation that rewards performance, dedication, and the impact you create.
• Comprehensive benefits that support your health, well‑being, and future aspirations.
• Commitment to diversity, equity, and inclusion—we celebrate differences and cultivate an environment where everyone can thrive.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the frontline champion of our customer service philosophy. You’ll lead a team of associates, ensuring that every shopper receives prompt, courteous, and personalized service. Your role blends operational leadership, coaching, and strategic execution to elevate the in‑store experience, drive loyalty program participation, and support our mission of delivering exceptional value to every customer.

Key Responsibilities

• Team Leadership & Coaching: Oversee a front‑of‑store team of 8–12 associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Foster a culture of accountability, collaboration, and continuous improvement.
• Customer Service Excellence: Model and enforce a culture of friendliness, attentiveness, and problem‑resolution. Address customer concerns swiftly, turning potential issues into positive outcomes and memorable moments.
• Loyalty Program Promotion: Educate customers on brighthush loyalty programs, encouraging sign‑ups and maximizing program benefits. Use data insights to tailor promotions and enhance engagement.
• Store Cleanliness & Merchandising: Maintain a tidy, organized, and visually appealing store environment that aligns with brand standards and enhances the shopping journey.
• Training & Development: Conduct onboarding, ongoing training, and performance coaching for associates, focusing on customer interaction, POS proficiency, and product knowledge.
• Operational Oversight: Ensure associates execute tasks per the store plan, prioritize effectively, and meet daily performance metrics. Monitor inventory levels, replenishment, and visual displays.
• Communication & Reporting: Provide accurate, timely updates to management on priorities, progress, and any issues that arise. Prepare daily, weekly, and monthly reports on sales, customer feedback, and operational metrics.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols. Promote a safe, secure environment for customers and staff.
• Loss Prevention & Shrink Reduction: Participate in store shrink reduction initiatives, reporting suspicious activity and supporting loss prevention strategies.
• Continuous Improvement: Collaborate with store management to identify opportunities for process enhancements, customer experience improvements, and operational efficiencies.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards that drive sales and brand perception.
• Excellent communication skills—both verbal and written—paired with a keen attention to detail.
• Proven ability to multitask in a fast‑paced environment, adapting quickly to changing priorities.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training or coaching associates, with a passion for developing talent.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Basic proficiency with POS systems and retail technology.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of loss prevention best practices and shrink reduction strategies.
• Prior exposure to brighthush’s brand culture and values.
• Demonstrated ability to analyze performance metrics and implement data‑driven improvements.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Leadership & Influence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick thinker who can resolve issues on the spot while maintaining composure.
• Organizational Excellence: Strong planning and prioritization skills, ensuring smooth store operations.
• Adaptability: Comfortable navigating change, whether it’s new policies, technology updates, or shifting customer demands.
• Integrity & Ethics: Commitment to honesty, confidentiality, and compliance with all regulations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured Leadership Development Programs that prepare you for higher‑level roles such as Store Manager, District Manager, or Regional Operations Manager.
• Mentorship from seasoned leaders who share insights, best practices, and career guidance.
• Cross‑functional training in merchandising, inventory management, and loss prevention.
• Online learning modules covering customer service excellence, brand storytelling, and retail analytics.
• Performance‑based advancement—your growth is tied to measurable results and demonstrated impact.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces—they’re vibrant communities where teamwork, creativity, and customer focus converge. You’ll experience:

• Inclusive teamwork that values diverse perspectives and encourages open dialogue.
• A supportive leadership style that empowers associates to take ownership and innovate.
• Recognition programs that celebrate achievements, from “Associate of the Month” to “Team Excellence Awards.”
• A culture of continuous improvement where feedback is constructive and learning is embedded in daily routines.
• Employee resource groups that foster belonging, professional growth, and social connection.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $17.94 to $18.44, your total compensation package will include:

• Competitive base salary aligned with industry standards and your experience.
• Performance bonuses tied to store metrics and customer satisfaction scores.
• Employee discount on brighthush merchandise—shop and save on the latest trends.
• Health & Wellness Programs: Medical, dental, and vision coverage, along with a Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Retirement Savings: 401(k) plan with company contributions and matching options for eligible employees.
• Paid Time Off: Vacation, sick leave, and paid holidays to support work‑life balance.
• Professional Development: Tuition reimbursement, conference attendance, and leadership training.
• Additional Perks: Childcare assistance, pet insurance, legal support, credit union membership, and referral bonuses.
• Family Support: Paid parental leave, adoption assistance, and bereavement leave.
• Safety & Well‑Being: On‑site wellness programs, smoking cessation support, and an Employee Assistance Program (EAP).

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

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Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Join Us and Shape the Future of Retail

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unforgettable shopping moments. Your leadership will inspire associates, delight customers, and drive business success. If you’re passionate about retail, eager to grow, and ready to make a difference, we invite you to apply today. Together, we’ll continue to set new standards for customer experience and retail excellence.