Seasoned Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Champion – Retail Excellence & Store Operations Specialist at brighthush

About brighthush and the Retail Experience Revolution

brighthush is more than a retailer; it’s a movement that redefines how shoppers discover, shop, and connect with style at unbeatable prices. With flagship stores, state‑of‑the‑art distribution hubs, and a robust e‑commerce platform, brighthush reaches millions of customers worldwide. Our mission is simple yet powerful: craft memorable, customer‑centric experiences that blend affordability, trend‑setting design, and effortless convenience. As part of the brighthush family, you’ll join a culture that champions diversity, collaboration, and continuous growth—both for our customers and our people.

Why This Role Matters

Every brighthush store is a living, breathing ecosystem where the customer is at the center of everything we do. The Customer Experience Coordinator is the linchpin that ensures each shopper leaves feeling valued, informed, and eager to return. In this role, you’ll lead a team of Associates, champion loyalty programs, and uphold the brand’s reputation for exceptional service. If you thrive in fast‑paced environments, love coaching others, and are passionate about turning everyday interactions into lasting relationships, this position is tailor‑made for you.

Key Responsibilities

• Front‑Line Leadership: Oversee a dynamic team of front‑end Associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage to meet daily sales targets.
• Customer Service Excellence: Model courteous, prompt, and personalized service; engage with shoppers, answer questions, and resolve concerns in real time, turning every interaction into a brand‑building moment.
• Loyalty Program Promotion: Educate customers on brighthush’s loyalty offerings, drive enrollment, and track program metrics to maximize retention and lifetime value.
• Store Presentation: Maintain a clean, organized, and visually appealing sales floor that reflects brand standards and enhances the shopping experience.
• Training & Development: Mentor Associates on front‑end best practices, conduct onboarding sessions, and provide ongoing coaching to elevate performance.
• Operational Oversight: Ensure compliance with store plans, labor laws, safety protocols, and shrink‑reduction initiatives to protect both people and profit.
• Communication: Deliver clear, timely updates to management and staff; recognize achievements and provide constructive feedback to foster a culture of continuous improvement.
• Problem Solving: Address customer complaints, operational hiccups, and unexpected situations with calm, decisive action that preserves brand integrity.
• Continuous Improvement: Collaborate with store leadership to refine processes, enhance customer touchpoints, and elevate the overall shopping experience.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards that drive sales.
• Proven ability to multitask in a high‑volume, fast‑moving environment while maintaining accuracy.
• Excellent verbal and written communication skills, with a keen eye for detail and a customer‑first mindset.
• Adaptability to shifting priorities and unexpected challenges, demonstrating resilience under pressure.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional partners.
• Basic computer proficiency (POS systems, inventory tools, and Microsoft Office).
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑traffic retail setting or a similar customer‑service‑heavy industry.
• Prior exposure to loyalty program management or customer retention initiatives.
• Knowledge of safety and compliance standards within a retail environment.
• Leadership training or certification (e.g., Retail Management, Customer Experience).

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering memorable experiences that keep shoppers coming back.
• Leadership & Coaching: Ability to inspire, develop, and motivate a diverse team toward shared goals.
• Analytical Thinking: Use data and feedback to drive continuous improvement and operational excellence.
• Problem‑Solving: Resolve issues swiftly while maintaining service quality and brand standards.
• Communication: Articulate ideas clearly across all levels, from front‑line staff to senior management.
• Time Management: Prioritize tasks and manage competing demands in a dynamic environment.
• Adaptability: Thrive in an evolving retail landscape, embracing change and innovation.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail environment itself. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store‑level management roles.
• Access to brighthush’s comprehensive training programs—covering everything from customer service excellence to advanced merchandising.
• Mentorship from seasoned leaders who have navigated the retail industry’s evolving challenges.
• Opportunities to participate in cross‑functional projects, such as store redesigns, digital integration, and community outreach initiatives.
• Clear performance metrics that align with promotion criteria, ensuring your hard work translates into tangible career advancement.

Work Environment & Company Culture

brighthush is built on a foundation of inclusivity, innovation, and empowerment. You’ll find:

• A collaborative team culture that values every voice and encourages creative problem‑solving.
• Open communication channels—your ideas and feedback are heard and acted upon.
• A commitment to work‑life balance, with flexible scheduling and supportive policies.
• Regular team events, recognition programs, and community service opportunities that foster camaraderie.
• A focus on sustainability and responsible retail practices, giving you a sense of purpose beyond the sales floor.

Compensation & Benefits

While the base hourly rate for this role starts at $19.00–$19.50, your total compensation package includes:

• Competitive salary aligned with industry standards.
• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Auto and home insurance discounts, pet insurance, and legal assistance.
• Scholarship program and adoption assistance for eligible employees.
• Referral bonuses for bringing talented friends into the brighthush family.

How to Apply

Ready to elevate your career and make a tangible impact on millions of shoppers? Click the link below to submit your application and join the brighthush team.

Apply to this role at brighthush

brighthush’s Commitment to Diversity & Inclusion

brighthush proudly embraces a workforce that reflects the communities we serve. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of creating unforgettable shopping moments. Your leadership will shape the day‑to‑day interactions that keep customers coming back, while your coaching will empower Associates to grow and excel. If you’re driven by service, eager to lead, and ready to thrive in a vibrant, inclusive environment, we invite you to apply today and help us continue to set the gold standard in retail excellence.

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