Seasoned Customer Experience Coordinator – Front‑of‑Store Leadership, Loyalty Program Champion, and Team Development Specialist

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending style, savings, and exceptional service. With a global footprint that spans flagship stores, distribution centers, and e‑commerce platforms, brighthush has become the go‑to destination for shoppers who crave high‑quality merchandise at unbeatable prices. Our success is built on a foundation of diversity, collaboration, and a relentless focus on employee growth. Whether you’re stepping into one of our bustling storefronts, working behind the scenes in a distribution hub, or supporting our digital initiatives, you’ll find a culture that celebrates innovation, rewards hard work, and empowers you to make a real impact.

Why Join brighthush?

As a Fortune 100 leader in the off‑price retail sector, brighthush offers a dynamic environment where every day presents new challenges and opportunities for advancement. We’re committed to nurturing talent, providing comprehensive training, and fostering a workplace that values integrity, creativity, and teamwork. By joining our team, you’ll gain access to:

• Competitive base pay and a transparent, performance‑based bonus structure
• Robust benefits package, including health, dental, vision, and retirement plans
• Employee discounts on merchandise, travel, and wellness programs
• Professional development resources, mentorship programs, and clear career pathways
• A supportive, inclusive culture that celebrates diversity and promotes work‑life balance

Key Responsibilities

As the Customer Experience Coordinator, you will be the heartbeat of our front‑of‑store operations, ensuring that every customer interaction reflects brighthush’s commitment to excellence. Your day‑to‑day duties will include:

• Lead by Example: Engage with customers, demonstrate product knowledge, and model the highest standards of service and professionalism.
• Oversee a team of Associates, assigning registers, coordinating break schedules, and ensuring seamless POS coverage.
• Train and mentor front‑end staff on customer engagement techniques, loyalty program promotion, and store merchandising best practices.
• Maintain a clean, organized, and visually appealing sales floor that aligns with brand standards.
• Address customer concerns swiftly and effectively, turning potential issues into positive experiences.
• Collaborate with store management to set priorities, communicate expectations, and provide real‑time feedback.
• Champion safety and compliance by enforcing store policies, conducting regular safety checks, and promoting a culture of vigilance.
• Support shrink reduction initiatives through vigilant inventory management and proactive loss prevention practices.
• Participate in the development and execution of promotional events, seasonal displays, and community outreach programs.
• Other duties as assigned to support overall store performance and customer satisfaction.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication skills—both verbal and written—paired with strong organizational abilities.
• Adaptability to changing priorities and the capacity to remain calm under pressure.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional partners.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and customer data analytics.
• Background in training and development, with a track record of improving team performance.
• Knowledge of POS systems, inventory management software, and basic data reporting.
• Leadership experience in a high‑volume retail environment.
• Demonstrated success in achieving sales targets and customer satisfaction metrics.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Leadership & Coaching: Ability to inspire, develop, and empower a diverse team of Associates.
• Analytical Thinking: Comfortable interpreting sales data, customer feedback, and operational metrics to drive improvements.
• Problem‑Solving: Quick to identify issues, propose solutions, and implement corrective actions.
• Communication: Clear, concise, and persuasive in both one‑on‑one and group settings.
• Adaptability: Thrives in a dynamic environment with shifting priorities and seasonal demands.
• Integrity & Confidentiality: Handles sensitive information with discretion and professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside your ambitions. As a Customer Experience Coordinator, you’ll be positioned for accelerated growth through:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional projects that expose you to merchandising, supply chain, and digital initiatives.
• Mentorship from senior leaders who share their expertise and guide your professional journey.
• Access to internal training modules, workshops, and certifications in retail operations, customer service, and data analytics.
• Opportunities to lead store‑wide initiatives, such as seasonal promotions, community events, or sustainability projects.

Work Environment & Culture

brighthush’s culture is built on collaboration, respect, and a shared passion for retail excellence. You’ll find a workplace where:

• Team members support one another and celebrate collective achievements.
• Open communication is encouraged, and ideas are welcomed at all levels.
• Employees are recognized for their contributions through formal awards and informal shout‑outs.
• Work‑life balance is respected, with flexible scheduling and ample paid time off.
• Continuous improvement is a core value, driving innovation in customer experience and operational efficiency.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.00 to $13.50, your actual compensation will reflect your skills, experience, and performance. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance plans with competitive employee contributions.
• 401(k) retirement plan with company match after a qualifying period.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, travel, and wellness services.
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to a company credit union, pet insurance, and legal assistance programs.
• Employee assistance program (EAP) for mental health and wellness support.
• Recognition programs, referral bonuses, and performance‑based incentives.

How to Apply

Ready to elevate your career and make a tangible impact on the customer experience at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and growth.

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Join brighthush Today

At brighthush, we’re more than a retailer—we’re a community of passionate individuals dedicated to delivering unforgettable shopping experiences. If you’re a proactive, customer‑focused leader ready to inspire a team and drive excellence, we want to hear from you. Apply now and become part of a company that rewards hard work, celebrates diversity, and invests in your future.