Seasoned Customer Experience Coordinator – Full‑Time, Flexible Schedule, Proven Retail Leadership – Drive Exceptional Service, Loyalty, and Store Excellence at brighthush

About brighthush

brighthush is a trailblazer in the global off‑price retail arena, consistently earning a spot among the Fortune 100 for its relentless pursuit of value and style. With a diverse portfolio that spans apparel, home furnishings, and specialty goods, we deliver trend‑setting designs at unbeatable prices to millions of shoppers worldwide. Our stores—whether bustling city locations or suburban anchors—are more than retail spaces; they are vibrant community hubs where customers feel welcomed, valued, and inspired to discover the next great find.

At brighthush, we believe that an exceptional customer experience is the cornerstone of our success. Every associate, from the front‑desk greeter to the seasoned store manager, plays a pivotal role in creating moments that delight shoppers and build lasting loyalty. If you thrive in a fast‑paced, people‑centric environment and are passionate about elevating service standards, we invite you to become part of our vibrant team.

Why brighthush?

Impactful Work

As a Customer Experience Coordinator, you will be the face of brighthush’s commitment to service excellence. Your leadership will shape the day‑to‑day interactions that turn first‑time visitors into repeat customers, directly influencing our brand’s reputation and revenue growth.

Career Growth

We invest in our people. From on‑the‑job training to formal development programs, you’ll have clear pathways to advance into senior store leadership, regional operations, or corporate roles. Our internal promotion culture means you can grow within the organization, building a long‑term career with us.

Inclusive Culture

brighthush celebrates diversity and fosters an environment where every voice is heard. Our inclusive policies ensure that talent from all backgrounds can thrive, creating a workplace that reflects the communities we serve.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of associates at the store’s front desk, ensuring prompt, courteous service and the promotion of loyalty programs.
• Model Outstanding Service: Engage directly with customers, demonstrating the brand’s values and setting a high standard for all team members.
• Maintain Store Presentation: Ensure the store is clean, organized, and visually appealing, reflecting brighthush’s brand standards.
• Training & Mentoring: Design and deliver coaching sessions that focus on personalized customer interactions and loyalty program enrollment.
• Schedule & POS Management: Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Customer Issue Resolution: Address concerns swiftly and effectively, turning potential complaints into positive experiences.
• Operational Oversight: Ensure associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communication: Provide clear, timely updates to management and staff, fostering transparency and alignment.
• Feedback & Recognition: Offer constructive feedback and celebrate achievements to build a motivated team.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, creating a secure environment for staff and shoppers.
• Program Promotion: Champion credit and loyalty initiatives, driving enrollment and usage.
• Loss Prevention: Support shrink reduction goals through vigilant monitoring and proactive measures.
• Additional Duties: Perform other tasks as assigned to support store operations.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising principles and visual presentation.
• Demonstrated ability to multitask in a high‑energy environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proven track record of training and developing associates.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail setting.
• Knowledge of POS systems and retail analytics tools.
• Background in loss prevention or safety compliance.
• Leadership training or certification.
• Fluency in multiple languages to serve diverse customer bases.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong problem‑solving abilities and a proactive approach.
• Effective coaching and mentoring techniques.
• Data‑driven decision making, using sales and customer feedback to improve performance.
• Resilience under pressure, maintaining composure during peak periods.
• Commitment to ethical conduct and confidentiality.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured leadership development programs that prepare you for store manager or regional roles.
• Mentorship from senior leaders who share insights and guidance.
• Access to online learning platforms covering retail strategy, customer experience, and operational excellence.
• Cross‑functional projects that broaden your skill set and expose you to different facets of the business.
• Annual performance reviews with clear, actionable feedback and growth plans.

Work Environment & Company Culture

Our stores are more than retail spaces—they’re collaborative ecosystems where creativity, teamwork, and customer focus converge. At brighthush, you’ll experience:

• A culture that values diversity, equity, and inclusion, ensuring every team member feels respected and empowered.
• Open communication channels, from daily huddles to town‑hall meetings.
• Recognition programs that celebrate both individual and team achievements.
• Community outreach initiatives that allow employees to give back and build local connections.
• Flexible work arrangements that support work‑life balance.

Compensation & Benefits

We offer a competitive starting pay range of $16.00 to $16.50 per hour, with potential for growth based on performance and experience.

Benefits include:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for personal and professional support.
• Smoking cessation resources.
• Bereavement support.
• 401(k) plan with company contributions.
• Child care and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership.
• Referral bonuses.

For those meeting service or hours requirements, additional benefits are available:

• 401(k) match.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Life insurance.
• Short‑ and long‑term disability coverage.
• Paid parental leave.
• Paid holidays, vacation, and sick leave.
• Auto and home insurance discounts.
• Scholarship program for continuing education.
• Adoption assistance.

All benefits are subject to plan terms and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

Ready to elevate customer experience and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, service, and community.

Apply to brighthush Today

Location

USA brighthush Store 0309, Peoria, IL

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

We Welcome All Applicants

Applicants with arrest or conviction records will be considered for employment, ensuring a fair and inclusive hiring process.

Apply for this job