Seasoned Part‑Time Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion – Drive Exceptional Shopper Journeys at brighthush

Welcome to brighthush – Where Every Shopper’s Story Begins

brighthush is more than a retailer; we are a movement that reimagines the way people shop, connect, and feel valued. With a heritage that spans decades, we have grown from a local neighborhood store into a global retail powerhouse that blends cutting‑edge technology, creative merchandising, and an unwavering commitment to the customer. Our mission is simple yet powerful: create memorable moments for shoppers while empowering our associates to grow, innovate, and thrive.

Why brighthush? The Culture That Sets Us Apart

At brighthush, culture is not a buzzword—it is the foundation of everything we do. We live by three core pillars that guide every decision, every interaction, and every initiative:

• Diversity & Inclusion – We celebrate a mosaic of perspectives, ensuring every voice is heard and valued.
• Continuous Learning – From on‑the‑job training to leadership development, we invest in the growth of our people.
• Customer‑First Mindset – Every action we take is measured against the goal of exceeding customer expectations.

Position Overview: Part‑Time Customer Experience Coordinator

We are seeking a dedicated, energetic, and customer‑centric leader to join our vibrant team in Eugene, Oregon. As the heartbeat of the front‑end experience, you will ensure that every customer interaction is seamless, engaging, and aligned with brighthush’s brand values. This role is ideal for individuals who thrive in fast‑paced retail environments, enjoy leading teams, and are passionate about creating unforgettable shopping moments.

Key Responsibilities

In this role, you will be the linchpin that connects our brand promise to the daily reality of our shoppers. Your day‑to‑day responsibilities will include:

• Lead, coach, and inspire a team of associates to deliver exceptional customer service and promote loyalty programs.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Assign registers, manage POS coverage, and coordinate breaks to ensure optimal staffing levels.
• Address customer concerns promptly, turning challenges into opportunities for delight.
• Collaborate with store management to align daily priorities with the store plan and long‑term objectives.
• Facilitate ongoing training on front‑end principles, merchandising techniques, and loyalty program benefits.
• Monitor and support store shrink reduction initiatives, ensuring compliance with safety and security protocols.
• Promote and educate customers on credit and loyalty programs, driving repeat business and customer lifetime value.
• Champion a culture of honesty, integrity, and confidentiality in all interactions.
• Provide constructive feedback, recognize achievements, and foster a positive team atmosphere.
• Adhere to all labor laws, company policies, and procedural guidelines.
• Perform additional duties as assigned to support store operations and team success.

Essential Qualifications

We are looking for a candidate who brings a blend of experience, leadership, and a customer‑centric mindset:

• Minimum 1 year of retail experience with at least 6 months of supervisory or leadership experience.
• Strong understanding of merchandising techniques and store layout optimization.
• Proven ability to multitask and manage competing priorities in a dynamic environment.
• Excellent communication and organizational skills, with a keen eye for detail.
• Adaptability to changing directions and unexpected situations, maintaining composure under pressure.
• Team‑player attitude, collaborating effectively with peers and supervisors.
• Experience in training and mentoring associates, fostering skill development and confidence.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and retail technology platforms.
• Background in safety and compliance training.
• Demonstrated success in achieving sales or customer satisfaction targets.
• Leadership training or certification.

Skills & Competencies

To excel in this role, you will need a combination of hard and soft skills:

• Customer Service Excellence – Ability to anticipate needs and exceed expectations.
• Leadership & Coaching – Inspire, motivate, and develop team members.
• Problem‑Solving – Quickly resolve issues while maintaining a positive atmosphere.
• Communication – Clear, concise, and engaging verbal and written communication.
• Organizational Acumen – Efficiently manage time, resources, and priorities.
• Technology Proficiency – Comfortable using POS, inventory, and customer engagement tools.
• Adaptability – Thrive in a fast‑paced, ever‑changing retail environment.
• Integrity & Confidentiality – Uphold ethical standards and protect sensitive information.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust development framework that empowers you to reach new heights:

• Structured onboarding and continuous training programs tailored to your role.
• Mentorship from seasoned leaders who share insights and best practices.
• Clear career pathways from associate to management and beyond.
• Access to internal job boards and cross‑departmental projects.
• Leadership development workshops, certifications, and tuition assistance.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces; they are community hubs where customers and associates alike feel welcomed and valued. As a Customer Experience Coordinator, you will:

• Be part of a collaborative team that celebrates successes and learns from challenges.
• Engage with diverse customers, building lasting relationships.
• Participate in store events, promotions, and community outreach initiatives.
• Enjoy a supportive environment that encourages innovation and creativity.
• Benefit from a culture that rewards initiative, accountability, and teamwork.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $16.55 to $17.05 per hour, commensurate with experience and skill level. In addition to your base pay, you will enjoy a comprehensive benefits package that includes:

• Associate discount on brighthush merchandise.
• Employee Assistance Program (EAP) for personal and professional support.
• Health and wellness resources, including smoking cessation programs.
• Bereavement support and compassionate leave policies.
• 401(k) plan with associate contributions and potential match for eligible employees.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing talented friends to brighthush.
• For employees meeting service or hours requirements: additional benefits such as medical, dental, vision, HSA, FSA, life insurance, short/long‑term disability, paid parental leave, paid holidays, vacation, sick leave, auto/home insurance discounts, scholarship programs, and adoption assistance.

All benefits are subject to applicable plan terms and may change over time. For detailed information, please contact your brighthush representative.

Why Join brighthush?

When you choose brighthush, you join a forward‑thinking organization that values innovation, integrity, and impact. You will:

• Work in a dynamic, inclusive environment that celebrates diverse perspectives.
• Receive ongoing training and development to sharpen your skills.
• Be part of a mission‑driven team that prioritizes customer satisfaction.
• Enjoy competitive pay, comprehensive benefits, and a culture that rewards hard work.
• Have the opportunity to grow your career within a global retail leader.

How to Apply

If you are ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Click the link below to submit your application and take the first step toward an exciting career with us.

Apply to This Job

We are an equal opportunity employer. brighthush considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

We look forward to welcoming you to the brighthush family and working together to create unforgettable shopping experiences for our customers.