Seasoned Part‑Time Customer Experience Coordinator – Flexible Hours, Growth, Leadership & Impact at brighthush

Welcome to brighthush – Where Every Interaction Shapes Tomorrow

At brighthush, we’re more than a retailer; we’re a global movement that redefines how people shop, connect, and thrive. With a vibrant presence in over 20 countries, we blend cutting‑edge technology, sustainable practices, and community‑first values to create a shopping experience that feels personal, purposeful, and unforgettable. Whether you’re stepping into one of our flagship stores, navigating a bustling distribution center, or collaborating in a dynamic corporate hub, you’ll find a culture that celebrates curiosity, champions growth, and rewards innovation.

Why a Career at brighthush is a Game‑Changer

We believe that the heart of retail is people. That’s why we invest in our teams, empower them to lead, and give them the tools to shape the future of commerce. As a Part‑Time Customer Experience Coordinator, you’ll be at the frontline of this mission, driving customer delight, mentoring associates, and steering operational excellence—all while enjoying the flexibility that modern work demands. Here’s what makes brighthush stand out:

• Inclusive Culture: Every voice is heard, every idea is valued.
• Professional Growth: Structured mentorship, cross‑departmental projects, and clear advancement pathways.
• Impactful Work: Your actions directly influence customer satisfaction, sales, and community engagement.
• Work‑Life Balance: Flexible scheduling, remote‑friendly options, and a supportive environment.
• Commitment to Sustainability: Join a company that prioritizes eco‑friendly practices and social responsibility.

Key Responsibilities – Your Role in Action

As a Customer Experience Coordinator, you’ll blend leadership, customer service, and operational acumen to create a seamless, memorable experience for every shopper.

• Lead by Example: Engage with customers, showcase exceptional service, and maintain a welcoming store atmosphere.
• Team Management: Oversee front‑end associates, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Training & Development: Mentor new hires and existing staff on customer service best practices, loyalty program promotion, and POS operations.
• Customer Advocacy: Resolve customer concerns swiftly, turning challenges into opportunities for loyalty and repeat business.
• Operational Excellence: Ensure associates follow store plans, prioritize tasks, and maintain a clean, organized environment.
• Communication: Provide clear, timely updates to management and staff, fostering transparency and continuous improvement.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols to protect customers and employees.
• Program Promotion: Drive enrollment in credit and loyalty programs, boosting customer retention and sales.
• Loss Prevention: Support shrink reduction initiatives and collaborate with security teams to safeguard merchandise.
• Continuous Improvement: Participate in store initiatives, share insights, and contribute to a culture of innovation.

Essential Qualifications – What We’re Looking For

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Team player who thrives in a collaborative environment and supports peers and supervisors.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Qualifications – Bonus Points

• Experience with POS systems and cash handling procedures.
• Background in loss prevention or inventory management.
• Proficiency in data analysis tools or basic Excel functions.
• Prior experience in a fast‑paced, high‑volume retail setting.

Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset: Passion for creating memorable experiences.
• Leadership Acumen: Coaching, motivating, and developing talent.
• Problem‑Solving: Identify root causes and implement effective solutions.
• Time Management: Balance multiple tasks while meeting deadlines.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Integrity: Uphold confidentiality, honesty, and ethical standards.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we view every role as a stepping stone to greater impact. As a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, leadership, and customer relationship management—skills that are highly transferable across the retail industry. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering sales, merchandising, and leadership.
• Opportunities to transition into full‑time roles, such as Store Manager or District Manager.
• Cross‑departmental projects that broaden your skill set and network.
• Annual performance reviews with clear pathways for advancement.
• Leadership development workshops and certifications.
• Participation in innovation labs and pilot programs.

Work Environment & Culture – Where You’ll Thrive

brighthush fosters a vibrant, inclusive culture where every voice matters. Our stores are designed to be energetic, welcoming, and reflective of the communities we serve. Employees enjoy:

• Collaborative teamwork that encourages idea sharing.
• Recognition programs that celebrate achievements and milestones.
• Open communication channels with leadership.
• Community outreach initiatives that give back to local charities.
• Employee resource groups that support diversity and inclusion.
• Flexible work arrangements and remote‑friendly options.
• Wellness programs, including mindfulness sessions and fitness challenges.

Compensation & Benefits – We Value Your Contribution

While the starting hourly rate for this part‑time position ranges from $14.50 to $15.00, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance (for eligible full‑time employees).
• 401(k) retirement plan with company match (for eligible employees).
• Paid time off, holidays, and sick leave.
• Professional development allowances.
• Employee assistance programs, including counseling and wellness resources.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Flexible spending accounts and commuter benefits.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply – Take the First Step

Ready to elevate your career and make a tangible impact? Click the link below to submit your application and join the brighthush family. We’re excited to hear how you can help us create unforgettable customer experiences.

Apply to this job

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. Reasonable accommodations are provided for qualified individuals with disabilities in accordance with applicable laws.