Seasoned Customer Experience Coordinator – Retail Operations & Loyalty Program Champion – Drive Store Success, Customer Delight, and Innovation at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, redefining how shoppers discover, experience, and love high‑quality merchandise at unbeatable prices. With a vibrant portfolio that spans fashion, home décor, accessories, and more, we serve millions of customers across the United States and beyond. As a Fortune 100 company, brighthush is driven by a relentless commitment to innovation, sustainability, and an inclusive culture where every employee can thrive and contribute to a shared vision of retail excellence.

Why Join brighthush?

At brighthush, exceptional customer service is the cornerstone of our success. We’re looking for a passionate, results‑driven Customer Experience Coordinator who will elevate the in‑store experience, mentor associates, and champion our loyalty programs. If you thrive in a fast‑paced, collaborative setting and want to make a tangible impact on both customers and the business, this role is for you.

Key Responsibilities

Front‑of‑House Leadership & Guest Experience

• Lead Front‑of‑House Excellence: Oversee a team of associates at the front of the store, ensuring every customer receives prompt, courteous service and is guided to the right products.
• Model Outstanding Service: Serve as a role model by interacting with customers, maintaining a clean and organized environment, and demonstrating the highest standards of professionalism.
• Issue Resolution: Address customer concerns swiftly and effectively, turning potential complaints into positive experiences.

Customer Loyalty & Engagement

• Promote Loyalty & Credit Programs: Actively engage shoppers in our loyalty initiatives, explaining benefits and encouraging enrollment to drive repeat business.
• Continuous Improvement of Loyalty Experience: Partner with marketing and analytics teams to refine program messaging, incentives, and in‑store touchpoints.

Training, Coaching & Team Development

• Training & Development: Design, deliver, and evaluate training sessions that focus on customer engagement, POS proficiency, and store merchandising best practices.
• Mentorship: Provide one‑on‑one coaching, performance feedback, and career guidance to associates, fostering a culture of growth and accountability.

Operations & Compliance

• Schedule & Staffing Management: Assign registers, coordinate breaks, and ensure adequate coverage during peak periods while maintaining compliance with labor regulations.
• Operational Oversight: Ensure associates execute tasks in line with store plans, prioritize activities, and maintain a safe, organized workspace.
• Safety & Compliance: Promote a culture of safety, enforce store policies, and support initiatives that reduce shrinkage and enhance security.

Communication & Reporting

• Communication & Reporting: Provide clear, timely updates to store management, share progress on goals, and offer constructive feedback to team members.
• Data‑Driven Insights: Collect, analyze, and present customer feedback, sales metrics, and operational KPIs to inform decision‑making.

Continuous Improvement & Innovation

• Continuous Improvement: Partner with management to identify training gaps, implement process enhancements, and contribute to store performance metrics.
• Innovation Champion: Experiment with new service concepts, technology tools, and store layouts to enhance the customer journey.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a high‑energy environment.
• Excellent communication and organizational skills with meticulous attention to detail.
• Adaptability to changing priorities and the ability to remain calm under pressure.
• Team‑player mindset, capable of collaborating with peers and supervisors.
• Proficiency in POS systems and basic data entry.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management or customer relationship platforms.
• Background in training or coaching retail associates.
• Knowledge of labor laws and compliance requirements.
• Prior experience in a fast‑moving retail chain with multiple store formats.
• Data analysis skills using Excel or similar tools.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that drive loyalty.
• Leadership & Mentorship: Ability to inspire, coach, and develop a high‑performing team.
• Analytical Thinking: Use data and feedback to refine processes and improve service metrics.
• Problem‑Solving: Quickly identify issues and implement effective solutions.
• Communication: Clear verbal and written communication with customers, associates, and management.
• Time Management: Prioritize tasks and manage multiple responsibilities simultaneously.
• Technology Savvy: Comfortable using POS systems, inventory tools, and basic office software.
• Adaptability: Thrive in a dynamic environment and embrace change.
• Integrity: Demonstrate honesty, transparency, and ethical behavior in all interactions.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory control, and supply chain operations.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
• Access to internal job boards and relocation assistance for career advancement.
• Regular workshops on emerging retail technologies, customer psychology, and data analytics.
• Annual performance reviews that align your goals with brighthush’s strategic objectives.

Work Environment & Culture

brighthush fosters a culture of inclusion, respect, and continuous improvement. Our values include:

• Integrity: We conduct business with honesty and transparency.
• Collaboration: Teamwork is essential to our success.
• Innovation: We encourage creative solutions to everyday challenges.
• Customer Focus: Every decision is made with the shopper in mind.
• Growth Mindset: We support learning and development at every level.
• Diversity & Inclusion: We celebrate differences and create a welcoming environment for all.
• Community Engagement: We actively participate in local initiatives and sustainability efforts.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, your actual compensation will reflect your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on all brighthush merchandise.
• Professional development programs and tuition reimbursement.
• Wellness initiatives such as an Employee Assistance Program (EAP) and wellness challenges.
• Flexible work arrangements where applicable.
• Employee referral bonuses and recognition programs.
• Access to a global network of peers and industry events.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Join a team that values your contributions, supports your growth, and celebrates your successes.

Apply to this position now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Contact Information

Address: 1307 US Hwy 231 Suite 3, Troy, AL 36001

Location: brighthush Store 1595, Troy, AL