Seasoned Customer Growth Specialist – Outbound Sales & Retention Champion Driving Revenue, Lifetime Value, and Family‑Centric SaaS Success at brighthush

About brighthush

brighthush isn’t just another SaaS provider – it’s a purpose‑driven partner for families navigating the complexities of modern life. For more than twenty years, we have blended the stability of a seasoned brand with the agility of a high‑growth startup, creating a culture where purpose meets performance. Our cloud‑based suite of tools—brighthush, brighthush, brighthush, and brighthush—has already touched the lives of millions of families worldwide, helping parents streamline routines, enhance communication, and nurture healthier childhoods. As we embark on a bold new chapter of expansion, we are looking for passionate, results‑oriented professionals who want to make a tangible difference in the daily lives of parents and kids. At brighthush, your work will directly influence how families organize, communicate, and thrive.

Position Overview

This is a 6‑month contract‑to‑hire opportunity that offers a competitive hourly rate ranging from $17 to $22, depending on experience and qualifications. Successful candidates will be considered for a full‑time permanent role at the end of the contract period. As a Customer Growth Specialist on our Outbound Conversion & Retention team, you will sit at the intersection of consumer SaaS revenue, customer engagement, renewal recovery, and experimentation. You will connect directly with parents through outbound calls, emails, and other outreach channels to help them complete account setup, convert to paid subscriptions, renew after lapses, and derive maximum value from our platform.

What You Will Accomplish

• Drive revenue growth by executing outbound campaigns focused on activation, subscription conversion, renewal recovery, and retention.
• Guide parents through the onboarding journey—helping them complete account setup, understand the value proposition, and confidently navigate the subscription process.
• Engage existing and recently lapsed customers to recover missed payments, renew expired subscriptions, and encourage continued platform usage.
• Maintain a consistent outbound volume across calls, emails, and other customer engagement experiments.
• Meet or exceed performance goals related to outbound activity, customer contact rates, conversion rates, renewal recovery, call quality, and overall customer experience.
• Accurately document customer interactions, outcomes, objections, and account updates in our internal systems.
• Share customer insights, objections, and patterns with the broader team to refine messaging, targeting, processes, and product experience.
• Support ongoing experimentation by testing new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows.
• Collaborate cross‑functionally with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and increase conversion across the customer journey.

Key Responsibilities

• Conduct high‑volume outbound calls and email outreach to parents at critical moments in their journey.
• Convert leads into paying customers and recover renewals from lapsed accounts.
• Analyze customer data to identify trends, pain points, and opportunities for improvement.
• Participate in A/B testing of outreach scripts and email templates to optimize conversion rates.
• Maintain meticulous records of all customer interactions in our CRM and knowledge base.
• Provide feedback to product and marketing teams on messaging effectiveness and user experience.
• Collaborate with the Customer Success team to ensure a seamless handoff for new subscribers.
• Stay current on industry trends, competitor offerings, and best practices in outbound sales and customer retention.

Who You Are

• A confident, empathetic communicator who can quickly build trust with parents navigating sensitive family situations.
• Comfortable handling a high volume of outbound calls daily while maintaining professionalism and compassion.
• Goal‑driven, motivated by measurable metrics, and passionate about driving tangible impact.
• Resilient, adaptable, and energized by a fast‑paced, dynamic environment.
• Highly organized with strong follow‑through, attention to detail, and the ability to manage multiple systems.
• Customer‑focused and solutions‑oriented, especially during emotionally nuanced conversations.
• Curious, collaborative, and eager to improve processes and test new approaches.
• Capable of balancing persistence with compassion and professionalism.

What You Bring

• 1+ years of experience in outbound sales, customer retention, inside sales, customer success, or call center environments.
• Proven ability to meet or exceed activity and conversion goals.
• Strong verbal communication and active listening skills.
• Experience managing customer conversations by phone in a professional environment.
• Comfort navigating multiple systems and documenting interactions accurately.
• Ability to work independently while staying aligned with team goals.
• Experience in SaaS, subscription services, or customer engagement roles is a plus.
• Experience working in sensitive or emotionally nuanced customer situations is a plus.

Essential Qualifications

• Demonstrated success in outbound sales or customer retention with a track record of exceeding targets.
• Proficiency with CRM platforms (e.g., brighthush, brighthush, or similar) and data analysis tools.
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Strong analytical mindset, capable of interpreting data to drive decision‑making.
• High emotional intelligence and the ability to handle sensitive conversations with empathy.
• Self‑motivated, disciplined, and able to thrive in a remote‑first environment.

Preferred Qualifications

• Experience in the family‑tech or child‑care SaaS space.
• Background in product marketing or growth marketing, with a focus on customer acquisition and retention.
• Knowledge of A/B testing frameworks and data‑driven experimentation.
• Experience with advanced outbound tools (e.g., brighthush, brighthush, or similar).
• Fluency in multiple languages, especially those spoken by our diverse user base.

Skills & Competencies

• Outbound Sales Expertise – Proven ability to generate leads, nurture prospects, and close deals.
• Customer Retention Mastery – Skilled at identifying churn risks and implementing recovery strategies.
• Data‑Driven Decision Making – Comfortable using metrics to refine tactics and improve outcomes.
• Communication & Storytelling – Ability to convey complex value propositions in a clear, relatable manner.
• Collaboration & Cross‑Functional Alignment – Works seamlessly with Product, Marketing, Support, and Ops.
• Adaptability & Continuous Learning – Eager to experiment, iterate, and grow professionally.
• Time Management & Organization – Handles multiple priorities while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Growth Specialist, you will:

• Gain hands‑on experience with a high‑growth SaaS product that directly impacts families worldwide.
• Develop advanced outbound sales techniques, data‑driven decision making, and customer‑centric problem solving.
• Collaborate with cross‑functional teams—Product, Marketing, Support, and Operations—to shape the customer experience.
• Participate in regular training sessions, workshops, and mentorship programs designed to accelerate your career.
• Have the opportunity to transition into senior roles such as Senior Customer Success Manager, Growth Lead, or Product Manager.

Work Environment & Culture

brighthush fosters a people‑first culture rooted in accountability, curiosity, and collaboration. Our remote‑first environment offers flexibility, while our virtual team gatherings keep us connected and aligned. We celebrate diverse perspectives, encourage thoughtful problem‑solving, and reward teammates who care deeply about building something that matters.

Our culture is built on the following pillars:

• Purpose‑Driven Mission – Every interaction is guided by our commitment to help parents thrive.
• Performance‑Focused Mindset – We set ambitious goals and celebrate data‑backed wins.
• People‑First Values – Empathy, respect, and collaboration are at the core of everything we do.
• Continuous Learning – We provide resources, mentorship, and time for skill development.
• Inclusive Community – Diverse voices are welcomed and amplified.

Compensation, Perks, & Benefits

• Hourly rate: $17–$22, commensurate with experience and qualifications.
• 6‑month contract‑to‑hire with the potential for full‑time permanent employment.
• Flexible remote work schedule with a supportive virtual team.
• Comprehensive onboarding and continuous learning resources.
• Access to health, dental, and vision benefits (upon transition to full‑time).
• Generous paid time off, parental leave, and wellness programs.
• Employee referral bonuses and performance‑based incentives.
• Annual professional development stipend and conference travel support.
• Monthly virtual coffee chats and quarterly in‑person retreats (when safe).

Why Join brighthush?

We’re redefining family technology. With a portfolio of trusted tools that support families and the professionals who guide them, we bring clarity to chaos and stability to daily family life. Our mission is to help parents feel less stressed so kids can have healthier childhoods.

Scale meets startup energy at brighthush. With more than 20 years of impact and a strong market presence, we’re entering a bold new chapter of growth. We have the foundation, momentum, and ambition to go further—expanding our reach, deepening our impact, and elevating the tools families and professionals rely on every day.

Purpose‑driven. Performance‑focused. People‑first. That’s our culture. We value accountability, curiosity, and collaboration. We celebrate diverse perspectives and thoughtful problem‑solving, and we reward teammates who care deeply about building something that matters.

Ready to Make an Impact?

If you’re excited by outbound activity, motivated by measurable goals, and comfortable testing new ways to improve conversion while maintaining a compassionate, professional customer experience, we want to hear from you. Apply today and help us empower families worldwide to thrive.