Seasoned Customer Service Coordinator & Healthcare Billing Specialist – Remote Day Shift – Championing Patient Advocacy, Revenue Cycle Excellence, and Compassionate Care at brighthush

Welcome to brighthush: Pioneering Compassionate Care in a Digital Age

At brighthush, we are more than a healthcare organization; we are a community of innovators, caregivers, and advocates dedicated to transforming the patient experience. As a not‑for‑profit, academically driven health system, we blend cutting‑edge medical technology with a deep commitment to empathy, transparency, and lifelong learning. Our mission is simple yet profound: to deliver high‑quality care that respects every individual’s dignity while empowering patients to navigate the complexities of modern healthcare with confidence.

Why brighthush is the Place to Grow Your Career

When you step into the role of Customer Service Coordinator, you become the bridge that connects patients, providers, and the intricate billing ecosystem. Your voice, empathy, and problem‑solving skills will directly influence a patient’s journey, ensuring that financial processes enhance rather than impede the delivery of exceptional care. At brighthush, you’ll find:

• Impactful Work: Every call, email, or chat you handle directly influences a patient’s journey, helping them understand billing details and access the care they need.
• Clear Advancement Path: Our structured career ladder, mentorship programs, and industry‑leading training resources enable you to grow from Coordinator to Billing Analyst, Revenue Cycle Manager, or Patient Advocate.
• Diverse & Inclusive Culture: We celebrate cultural, linguistic, and experiential diversity, fostering collaboration across disciplines and prioritizing equity in both patient care and workforce practices.
• Competitive Compensation & Comprehensive Benefits: From robust medical coverage to retirement savings plans, we provide a benefits package that supports your well‑being and future.
• Remote Flexibility: Work from home on a structured day‑shift schedule (8 am–4:30 pm, Monday‑Friday) while staying connected to a vibrant, collaborative team.

Key Responsibilities – Your Daily Impact

As a Customer Service Coordinator at brighthush, you will be the linchpin in our fast‑paced inbound call center. Your day will involve a blend of patient interaction, data management, and cross‑functional collaboration. Below is a detailed breakdown of your core duties:

• Patient Interaction & Support: Handle inbound calls, emails, and chat inquiries from patients and their families, providing clear, compassionate, and accurate information regarding billing, insurance, and financial responsibilities.
• Insurance Verification & Pre‑Authorization: Verify patient insurance coverage, confirm eligibility, and coordinate pre‑authorization processes to ensure seamless service delivery.
• Data Integrity & Record Management: Maintain accurate patient demographics, insurance details, and billing records in the hospital billing system, ensuring compliance with privacy regulations (HIPAA).
• Financial Counseling: Explain billing statements, discuss payment options, and advise patients on financial obligations, including setting up payment plans, auto‑pay, and promissory notes.
• Issue Resolution & Escalation: Resolve patient complaints promptly, document all interactions, and collaborate with medical staff and billing teams to address complex issues.
• Process Optimization: Identify bottlenecks in call handling or billing workflows, propose improvements, and participate in continuous improvement initiatives.
• Compliance & Risk Management: Adhere to brighthush policies, maintain confidentiality, and report any potential risks or control breakdowns to supervisors.
• Team Collaboration: Work seamlessly with multidisciplinary teams—including physicians, nurses, billing specialists, and IT—to ensure a patient‑centered approach to care.

Essential Qualifications – What We Expect

• High School Diploma, GED, or equivalent (required).
• Minimum of 2 years of experience in customer support coordination, preferably in a healthcare setting.
• Strong written and verbal communication skills, with an emphasis on confidentiality, tact, and diplomacy.
• Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Excellent attention to detail and a self‑directed approach to maintaining data integrity.
• Ability to multitask—talk and type simultaneously while on the phone.
• Commitment to ethical principles, informed consent, and patient well‑being.
• Experience with insurance verification, pre‑authorization, and billing systems is highly desirable.

Preferred Qualifications & Skills – The Extra Edge

• Healthcare billing experience (e.g., medical billing, coding, or revenue cycle management).
• Familiarity with payer portals, electronic health records (EHR), and billing software.
• Experience in a fast‑paced call center environment.
• Knowledge of HIPAA regulations and data privacy best practices.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Proficiency in additional languages (Spanish, French, etc.) is a plus.

Core Competencies & Soft Skills

• Customer‑Centric Mindset: Prioritize patient satisfaction and advocate for their needs.
• Analytical Thinking: Interpret data, identify trends, and propose actionable solutions.
• Collaboration: Work effectively across departments and disciplines.
• Adaptability: Thrive in a dynamic environment with changing priorities.
• Time Management: Balance multiple tasks while meeting performance metrics.
• Technology Savvy: Comfortable navigating multiple software platforms and learning new tools quickly.

Career Path & Development Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Coordinator, you will have access to:

• Structured mentorship programs with senior billing and revenue cycle leaders.
• Internal training modules covering advanced billing, coding, and patient financial management.
• Opportunities to transition into specialized roles such as Billing Analyst, Revenue Cycle Manager, or Patient Advocate.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.
• Annual tuition assistance for accredited courses related to healthcare administration, finance, or customer service excellence.

Work Environment & Culture at brighthush

brighthush fosters a collaborative, inclusive, and supportive work environment. Our remote team operates on a structured day‑shift schedule (8 am–4:30 pm, Monday‑Friday) with the flexibility to manage work from home. We emphasize:

• Open Communication: Regular virtual huddles, feedback loops, and transparent decision‑making.
• Well‑Being Initiatives: Access to mental health resources, wellness programs, and flexible scheduling.
• Diversity & Inclusion: Celebrating cultural, linguistic, and experiential diversity through employee resource groups and inclusive policies.
• Community Engagement: Volunteer opportunities, health fairs, and partnerships with local organizations.

Compensation & Benefits

We offer a competitive hourly wage ranging from $18.87 to $31.15, commensurate with experience and role scope. In addition to base pay, you will receive:

• Medical, dental, and vision insurance plans for you and your dependents.
• 403(b) retirement savings plan with employer matching contributions.
• Paid time off (PTO) and paid holidays.
• Employee and dependent tuition assistance.
• Flexible work arrangements and a supportive remote work infrastructure.
• Regular performance reviews and opportunities for salary adjustments based on merit.

How to Apply – Join the brighthush Family

Ready to make a meaningful impact on patient care while advancing your career? Submit your application through our online portal or contact our recruiting team directly. We look forward to welcoming a dedicated, patient‑focused professional to the brighthush family.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected status.