Senior Business Intelligence Analyst – Sales & Customer Data Strategist (USA Remote) – Driving Insight‑Powered Growth, Customer Success, and Data‑Driven Decision Making at brighthush

About brighthush

brighthush is a global leader in educational technology, dedicated to safeguarding academic integrity and elevating learning outcomes worldwide. With a portfolio that spans plagiarism detection, assessment feedback, secure testing, and AI‑powered analytics, we partner with more than 16,000 academic institutions, publishers, and corporations. Our mission is simple yet profound: to protect the integrity of education while delivering measurable improvements in learning.

Operating across North America, Asia, Europe, and beyond, brighthush thrives on a culture of collaboration, continuous learning, and relentless innovation. Whether you are a seasoned data professional or an emerging talent, you will find a place where your ideas are valued, your growth is nurtured, and your impact resonates across the globe.

Role Overview

As a Senior Business Intelligence Analyst – Sales & Customer Data Strategist, you will be the linchpin that connects data, insight, and action across our Sales, Customer Experience, Marketing, and Finance teams. Your analytical expertise will empower leaders to make informed decisions, optimize sales strategies, and deliver exceptional customer value—all while working remotely from the USA and collaborating with a global team of analysts, engineers, product managers, and sales professionals.

Why This Role Matters

In a fast‑moving industry where data is the new currency, the ability to transform raw numbers into clear, actionable insights is critical. Your work will directly influence:

• Revenue growth and sales performance
• Customer acquisition and retention strategies
• Product roadmap decisions based on usage patterns
• Financial forecasting and budgeting accuracy
• Strategic initiatives such as Account‑Based Marketing and Territory Realignment

By ensuring data quality, building robust dashboards, and delivering timely reports, you will help brighthush maintain its competitive edge and continue to provide world‑class solutions to educators and learners worldwide.

Key Responsibilities

• Data Governance & Quality: Maintain the integrity and accuracy of sales and customer data within Salesforce and across BI tools (Tableau, Sisense, Google Data Studio). Lead data deduplication, matching, and cleansing initiatives.
• Reporting & Analytics: Design, develop, and maintain self‑serve dashboards and ad‑hoc reports that provide visibility into sales performance, customer health, and marketing effectiveness. Ensure reports are globally consistent and aligned with agreed KPIs.
• Data Integration: Manage regular manual and automated data loads from key platforms into BI tools. Collaborate with Product and Engineering to integrate new data sources, enhancing the breadth and depth of analytics.
• Stakeholder Collaboration: Partner with Sales, Marketing, Product, Engineering, and Finance to understand data needs, translate business requirements into technical solutions, and deliver actionable insights.
• Strategic Projects: Support initiatives such as Account‑Based Marketing, Territory Realignment, and M&A data integration. Provide key reports and data uploads to enable smooth transitions and alignment.
• Tool Management: Administer Salesforce data operations (load, export, maintenance) and oversee external BI tools. Troubleshoot and resolve data issues across platforms.
• Ad‑hoc Analysis: Provide on‑demand reporting and data support to address urgent business questions, ensuring timely and accurate information delivery.

Essential Qualifications

• Minimum 2 years of experience in a Business Intelligence or Data Analyst role focused on sales and customer data.
• Proficiency in Salesforce administration, particularly data load, export, maintenance, and integrity.
• Hands‑on experience with Tableau, Sisense, Google Data Studio, and Alteryx.
• Strong analytical mindset with the ability to translate complex data into clear, actionable insights.
• Excellent communication skills—both written and verbal—enabling you to explain technical concepts to non‑technical stakeholders.
• Demonstrated ability to manage multiple priorities in a fast‑paced, high‑pressure environment.
• Collaborative spirit with a proven track record of working cross‑functionally.

Preferred Qualifications

• Experience with Tableau CRM (formerly Einstein Analytics).
• Background in data integration and ETL processes.
• Knowledge of pricing models, ARR calculations, and sales forecasting.
• Familiarity with M&A data consolidation and territory realignment processes.
• Experience in a SaaS or education technology company.

Skills & Competencies

• Data Analysis & Visualization: Advanced proficiency in creating interactive dashboards and detailed reports.
• Data Governance: Strong understanding of data quality frameworks and best practices.
• Technical Proficiency: Comfortable with SQL, data modeling, and ETL tools.
• Problem‑Solving: Ability to diagnose data issues and implement effective solutions.
• Communication: Clear articulation of insights and recommendations to diverse audiences.
• Project Management: Ability to lead initiatives, set timelines, and deliver results.
• Adaptability: Thrive in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured learning paths in data science, analytics, and business intelligence.
• Mentorship from senior analysts, data scientists, and product leaders.
• Cross‑functional projects that broaden your skill set and expose you to new business domains.
• Opportunities to lead high‑impact initiatives and shape the future of our analytics platform.
• Annual conferences, workshops, and certifications to keep you at the forefront of industry trends.

Work Environment & Culture

brighthush champions a culture of Customer Centricity, Passion for Learning, Integrity, Action & Ownership, One Team, and Global Mindset. We believe in:

• Empowering employees to make decisions and take ownership of their work.
• Fostering a collaborative environment where silos are broken down.
• Celebrating diversity and inclusion, ensuring every voice is heard.
• Encouraging continuous learning through internal and external resources.
• Maintaining a flexible, remote‑first workplace that supports work‑life balance.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior BI analysts.
• Performance‑based bonuses tied to individual and company goals.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work hours and remote work options.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and mental health resources.

How to Apply

Ready to join a team that is reshaping the future of education technology? Submit your application through the link below. We look forward to learning how your expertise can help brighthush continue to deliver integrity, innovation, and impact to educators and learners worldwide.

Apply to this role at brighthush

Closing Statement

As a Senior Business Intelligence Analyst at brighthush, you will be at the heart of our data strategy, driving insights that shape product development, sales tactics, and customer success. Your analytical rigor and collaborative spirit will help us maintain our leadership in educational technology and ensure that every decision is backed by reliable, actionable data. If you are passionate about data, eager to tackle complex challenges, and ready to make a global impact, we invite you to apply and become part of the brighthush family.