Seasoned Customer Service Representative – Inbound Healthcare Refund Specialist – Remote, 6‑Month Assignment

About brighthush and the Healthcare Revenue Cycle

brighthush is a leading partner in the healthcare revenue cycle arena, dedicated to transforming the way hospitals and health systems manage patient billing, refunds, and financial outcomes. With more than three decades of experience, brighthush empowers its clients to deliver high‑quality clinical care while ensuring optimal financial performance. Our mission is simple: to support patients, strengthen healthcare operations, and nurture healthier communities through innovative, data‑driven solutions.

Why This Role Is a Game‑Changer for Your Career

As a temporary, 6‑month Customer Service Representative, you will be at the heart of a critical healthcare refund initiative. This assignment offers a unique blend of patient advocacy, revenue cycle insight, and real‑world call center experience—all while working from the comfort of your own home. If you thrive in fast‑paced environments, enjoy helping people, and want to build a foundation in healthcare operations, this role is designed for you.

Key Responsibilities

• Inbound Call Handling: Receive and manage patient inquiries regarding refund status, account details, and next steps.
• Identity Verification: Confirm caller and patient identity using client‑approved authentication protocols before disclosing any account information.
• Information Delivery: Explain the purpose of the refund initiative, current refund status, and subsequent actions using approved scripts and workflows.
• Escalation Management: Identify and route complex or unresolved issues to the appropriate escalation channel, ensuring timely resolution.
• Documentation: Accurately record all call interactions in the designated system, adhering to training and documentation standards.
• Compliance & Confidentiality: Maintain strict confidentiality of patient data and comply with all privacy regulations and client‑approved procedures.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of customer service experience, preferably in a call center, healthcare, or revenue cycle environment.
• Proven ability to handle inbound calls professionally and efficiently in a high‑volume setting.
• Strong verbal communication skills with the capacity to explain billing and refund information clearly and empathetically.
• Excellent attention to detail and accuracy in documenting interactions.
• Basic computer proficiency, including experience navigating multiple systems simultaneously.
• Commitment to confidentiality and adherence to data privacy requirements.

Preferred Qualifications (Bonus Points)

• Prior experience in healthcare customer service or revenue cycle operations.
• Familiarity with call center software (e.g., CRM, ticketing systems).
• Knowledge of HIPAA and other healthcare privacy regulations.
• Experience working in a remote, virtual team environment.

Skills & Competencies for Success

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients navigate complex financial information.
• Communication Excellence: Clear, concise, and professional verbal communication, both in English and any additional languages.
• Process Adherence: Ability to follow structured scripts, workflows, and escalation protocols with high accuracy.
• Technical Aptitude: Comfortable learning new software tools quickly and troubleshooting basic technical issues.
• Time Management: Efficiently manage call volume while maintaining quality and compliance.
• Team Collaboration: Willingness to collaborate with cross‑functional teams and share best practices.

Career Growth & Learning Opportunities

Although this is a temporary assignment, brighthush offers a wealth of learning resources that can accelerate your professional development:

• Access to premium LinkedIn Learning courses covering healthcare, customer service, and soft skills.
• Participation in the SOAR development program, designed to build leadership and operational expertise.
• Mentorship from experienced revenue cycle professionals who can guide your career trajectory.
• Potential for extension or transition into permanent roles within brighthush, should you and the organization find a mutual fit.

Work Environment & Culture at brighthush

brighthush is built on the core values of Commitment, Authenticity, Respect, and Excellence (CARE). Our culture is collaborative, mission‑driven, and people‑first. Even as a remote team, we foster strong connections through:

• Regular virtual team huddles and knowledge‑sharing sessions.
• Open communication channels with leadership and peers.
• Inclusive practices that celebrate diversity and encourage every voice.
• Recognition programs that reward outstanding performance and innovation.

Compensation, Perks, and Benefits (General Overview)

For this role, you will earn between $16.00 and $18.00 per hour, depending on experience and location. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Short‑term and long‑term disability coverage.
• Accident, hospital indemnity, and critical illness insurance.
• Life insurance and supplemental coverage options.
• 401(k) plan with company match and HSA contributions.
• Paid time off (PTO), holidays, and volunteer time through the Heart & Soul program.
• Wellness resources such as Calm Premium subscription and Employee Assistance Program (EAP).
• Employee discounts on cell‑phone plans, insurance, and other perks.

Schedule & Location Flexibility

This is a full‑time, remote position requiring alignment with West Coast operating hours: 8 am–5 pm PST, 10 am–7 pm CST, or 11 am–8 pm EST. Flexibility within these windows is essential to meet patient needs and support team collaboration.

How to Apply

Ready to make a tangible impact on patient experience while advancing your career in healthcare customer service? Click the link below to submit your application and join the brighthush team.

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Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity, or any other protected class.