Senior Customer Success Account Manager – Latin America Expansion & Client Growth Specialist (São Paulo)

About brighthush

brighthush is a trailblazing e‑commerce ecosystem that empowers entrepreneurs across Latin America to scale with the same efficiency and reach as the world’s largest marketplaces. Our brighthush Logistics unit delivers simple, competitive, and technology‑driven shipping solutions that help brands grow faster and smarter. With a footprint that spans Brazil and is rapidly expanding throughout the region, we are on a mission to transform the way businesses move goods, customers, and ideas.

Why Join brighthush?

At brighthush, we believe that success is a partnership. Our Customer Success team is the heartbeat of the organization, turning data into insights, challenges into opportunities, and clients into long‑term allies. If you thrive on building relationships, solving complex problems, and driving measurable impact, you’ll find a home here.

Key Responsibilities

• Client Advocacy & Relationship Management – Serve as the primary point of contact for our flagship clients, understanding their business goals, pain points, and success metrics.
• Strategic Account Planning – Develop and execute account plans that align with each client’s growth trajectory, focusing on churn reduction, upsell, and cross‑sell opportunities.
• Solution Enablement – Translate client needs into actionable solutions, collaborating with product, engineering, and operations to deliver seamless experiences.
• Data‑Driven Insights – Analyze performance dashboards, KPI trends, and usage data to identify improvement areas and present findings in clear, concise reports.
• Negotiation & Commercial Acumen – Conduct mid‑level commercial negotiations, ensuring mutually beneficial outcomes while maintaining strong client trust.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Marketing, and Finance to align on client objectives and deliver integrated value.
• Continuous Improvement – Champion process enhancements, propose system upgrades, and advocate for product features that elevate client satisfaction.

Essential Qualifications

• Minimum of 3 years in a Customer Success, Account Management, or Client Portfolio role.
• Proven track record of managing and growing a portfolio of high‑value accounts.
• Strong analytical skills with proficiency in Excel, Tableau, and ERP/CRM platforms.
• Excellent written and verbal communication in Portuguese; fluency in English is a plus.
• Demonstrated ability to navigate dynamic environments, adapt to change, and solve problems proactively.
• Experience in the e‑commerce or logistics sector is highly desirable.

Preferred Qualifications

• Background in SaaS or technology‑driven service delivery.
• Experience with customer journey mapping and lifecycle management.
• Knowledge of Latin American market dynamics and regulatory landscape.
• Prior exposure to remote‑first teams and distributed work cultures.

Core Skills & Competencies

• Customer‑Centric Mindset – Deep empathy for client challenges and a relentless drive to deliver value.
• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Data Literacy – Comfortable turning numbers into stories that influence decisions.
• Influence & Negotiation – Persuasive communication that builds consensus across stakeholders.
• Resilience & Adaptability – Thrive under pressure, pivot quickly, and maintain composure.
• Collaboration & Teamwork – Work seamlessly with cross‑functional partners to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the market we serve. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, workshops, and online courses.
• Clear promotion pathways from Account Manager to Senior Account Manager, Director, and beyond.
• Cross‑departmental projects that broaden your skill set and visibility.

Work Environment & Culture

Our culture is built on continuous challenge, purpose, and protagonism. We encourage bold thinking, celebrate experimentation, and reward results. As a remote‑first company, we prioritize flexibility while fostering a sense of community through:

• Regular virtual town halls and knowledge‑sharing sessions.
• Quarterly in‑person retreats in São Paulo for team building and strategy alignment.
• Open‑door policy that invites feedback and ideas from every level.
• Inclusive hiring practices that value diverse perspectives.

Compensation, Perks & Benefits

While the exact salary range will be discussed during the interview process, we offer a competitive package that includes:

• Health, dental, and life insurance plans.
• Flash Benefits platform – access to food vouchers, meal vouchers, education, entertainment, culture, health, well‑being, and home‑office support.
• Free weekly Spanish classes to enhance your language skills.
• Totalpass – a network of partnerships for physical activities, mindfulness, therapy, nutrition, and quality sleep.
• Discounts on Coderhouse courses for continuous learning.
• Childcare assistance for children up to 5 years old.
• Extended family leave: 21 consecutive days for non‑pregnant or adopting individuals, with 4 months maternity leave and 21 days parental leave. The benefit also applies to families that adopt or obtain legal custody of a child and to same‑sex couples.
• Annual “Recharge Week” – a week of rest to recharge your energy at the start or end of the year.
• Free brighthush subscription for you or a close person.
• Remote‑first policy that allows you to work from anywhere in Brazil, with occasional in‑person meetings in São Paulo.

Next Steps – Apply Today

If you are ready to join a forward‑thinking team that values innovation, collaboration, and impact, we want to hear from you. Bring your passion for customer success, your strategic mindset, and your drive to help brands thrive. Apply now and become a key player in brighthush’s expansion across Latin America.