Seasoned Customer Service Representative – Remote Health Benefits Support Specialist at brighthush

About brighthush

At brighthush, we’re redefining the way people experience health and wellness. Our mission is to empower individuals and families with clear, compassionate, and accurate information about their health benefits, ensuring they can make informed decisions that positively impact their lives. With a culture rooted in innovation, collaboration, and continuous learning, brighthush is a leader in health service management, delivering solutions that are both cutting‑edge and deeply human.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a dynamic environment that values your expertise, nurtures your growth, and celebrates your contributions. We offer:

• Competitive, performance‑based compensation
• Generous paid time off and flexible scheduling for remote work
• Comprehensive wellness programs, including mental health support, fitness stipends, and health‑coaching resources
• Ongoing, role‑specific training and professional development opportunities
• A collaborative, inclusive culture that encourages innovation and recognizes achievements
• Clear career pathways from frontline support to leadership roles in customer experience and operations

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for our clients, ensuring they receive the highest quality support for their health benefits. Your day‑to‑day tasks will include:

• Providing timely, accurate, and empathetic assistance to individuals seeking information about Medicaid, private insurance, and other health benefit options.
• Managing inbound and outbound calls, emails, and chat inquiries with professionalism and a customer‑first mindset.
• Documenting interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborating with cross‑functional teams—claims, enrollment, and technical support—to resolve complex issues and improve service processes.
• Maintaining up‑to‑date knowledge of benefit plans, policy changes, and regulatory updates to provide reliable guidance.
• Identifying opportunities for process improvement and sharing best practices with peers and leadership.
• Adhering to quality standards, call metrics, and performance KPIs to ensure exceptional customer satisfaction.

Essential Qualifications

To thrive in this role, you should bring:

• Minimum of 2 years’ experience in a high‑volume call center environment, preferably within health or human services.
• Strong PC proficiency, including advanced skills in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM platforms.
• High School Diploma or GED; an Associate’s Degree in social or behavioral sciences, health administration, or a related field is highly preferred.
• Excellent verbal and written communication skills, with the ability to explain complex benefit information in clear, accessible language.
• Demonstrated commitment to delivering outstanding customer service and a track record of meeting or exceeding performance metrics.
• Ability to work independently in a remote setting while maintaining strong collaboration with team members.

Preferred Qualifications

We’ll be even more excited to welcome you if you have:

• Experience with Medicaid or other public health benefit programs.
• Bilingual proficiency (e.g., Spanish, French, Mandarin) to serve a diverse client base.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous experience in a remote or hybrid customer support role.
• Certifications in customer service, health information management, or related fields.

Skills & Competencies

Success at brighthush requires a blend of technical and interpersonal skills:

• Strong problem‑solving abilities and a proactive approach to resolving client issues.
• High emotional intelligence and the capacity to remain calm under pressure.
• Excellent time‑management skills, with the ability to juggle multiple tasks while maintaining accuracy.
• Adaptability to evolving processes, technology, and industry regulations.
• Team‑player mindset, with a willingness to share knowledge and support colleagues.
• Commitment to continuous learning and personal development.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Regular training sessions on new benefit offerings, compliance updates, and customer experience best practices.
• Cross‑training opportunities in related departments such as enrollment, claims, or technical support.
• Clear advancement pathways to supervisory, team‑lead, or specialist roles.
• Leadership development workshops and access to industry conferences.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, flexibility, and a shared commitment to excellence. You’ll enjoy:

• Fully equipped home office setup, with equipment pickup available in Pittsburgh, PA.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture that celebrates diversity, equity, and inclusion.
• Transparent communication from leadership and an open-door policy for feedback.
• Recognition programs that reward outstanding performance and innovation.

Compensation & Benefits

While specific salary ranges are determined by experience and role responsibilities, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Paid time off (vacation, sick leave, personal days) that accrues monthly.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Employee wellness stipend covering gym memberships, mental health apps, and wellness activities.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and the ability to work from anywhere with a reliable internet connection.

How to Apply

Ready to make a difference in people’s health journeys? Submit your application through our careers portal or click the link below to start the process. We look forward to learning how your experience and passion align with brighthush’s mission.

Apply to this role at brighthush

Closing Statement

At brighthush, we’re more than a company—we’re a community dedicated to transforming health service delivery. If you’re a compassionate, detail‑oriented professional with a passion for customer service and a desire to grow within a forward‑thinking organization, we want to hear from you. Join us in creating a brighter, healthier future for everyone.