Seasoned Customer Service Representative – Remote Healthcare & Technology Support Specialist for brighthush

About brighthush and the Opportunity

brighthush is a forward‑thinking technology and consulting firm that partners with leading healthcare organizations to deliver innovative, compliant, and customer‑centric solutions. With a focus on data‑driven insights, secure infrastructure, and seamless application development, brighthush empowers clients to transform the way they serve patients and providers. As we expand our reach across the United States, we’re looking for a dedicated Customer Service Representative who can thrive in a fast‑paced, remote environment and help us maintain the highest standards of client satisfaction.

Why This Role Matters

In the healthcare technology space, the customer experience is the linchpin that connects complex systems to real‑world outcomes. Your role will be the first line of support for clients navigating enrollment, eligibility, and benefit inquiries across Medicaid, Medicare, and Marketplace plans. By delivering accurate, timely, and empathetic assistance, you’ll directly influence client retention, regulatory compliance, and the overall success of our technology initiatives.

Key Responsibilities

• Customer Interaction: Respond to inbound calls, emails, and chat inquiries from consumers and client partners, providing clear guidance on coverage options, enrollment procedures, and account management.
• Data Management: Accurately process customer requests, update account information, and maintain meticulous records across multiple CRM and call‑center platforms.
• Issue Resolution: Diagnose and resolve customer concerns while ensuring adherence to quality, confidentiality, and service‑level agreements.
• Cross‑Functional Collaboration: Work closely with technical, compliance, and project delivery teams to address complex inquiries and streamline service workflows.
• Documentation & Reporting: Prepare detailed status updates, incident reports, and process documentation to support continuous improvement initiatives.
• Compliance & Security: Safeguard sensitive health information in accordance with HIPAA, state regulations, and brighthush’s internal data‑protection policies.
• Process Improvement: Identify recurring issues, propose solutions, and participate in root‑cause analysis to enhance customer experience and operational efficiency.

Essential Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or an equivalent blend of education and experience.
• Experience: 1–3 years of customer service or call‑center experience, preferably within a regulated healthcare environment.
• Technical Proficiency: Comfortable using CRM systems, Microsoft Office Suite, call‑center platforms, and data‑entry tools.
• Domain Knowledge: Hands‑on experience supporting Vermont Health Insurance Exchange, Medicaid, Marketplace, and Medicare processes—including enrollment, eligibility, benefit inquiries, and card issuance.
• Communication: Ability to articulate complex information clearly to both technical and non‑technical stakeholders.
• Documentation: Skilled at preparing concise, accurate project documentation and status updates.
• Legal Status: Must be legally authorized to work in the United States; sponsorship may be considered where permitted.

Preferred Qualifications

• Experience in a high‑volume call‑center environment with proven ability to manage multiple systems simultaneously.
• Strong attention to detail, organizational skills, and a customer‑first mindset.
• Self‑motivated and capable of thriving in a remote, independent work setting.
• Familiarity with healthcare data privacy regulations and quality‑assurance processes.

Key Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a proactive approach to problem solving.
• Technical Aptitude: Quick learning curve with new software, data‑entry accuracy, and troubleshooting.
• Communication: Clear verbal and written communication, active listening, and stakeholder engagement.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Compliance Awareness: Understanding of HIPAA, state regulations, and internal security protocols.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous growth. As a Customer Service Representative, you’ll have the chance to:

• Advance into specialized roles such as Compliance Analyst, Customer Success Manager, or Technical Support Lead.
• Participate in cross‑functional projects that span application development, data analytics, and cybersecurity.
• Access a robust learning platform with courses on healthcare regulations, data privacy, and emerging technologies.
• Earn certifications such as Certified Professional in Healthcare Information Management Systems (CPHIMS) or HIPAA Compliance Specialist through our tuition‑reimbursement program.
• Engage in mentorship programs pairing you with senior leaders across the organization.

Work Environment & Company Culture

brighthush champions a culture of collaboration, innovation, and inclusivity. Our remote teams enjoy:

• Flexible work hours that respect work‑life balance.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• A transparent communication framework that keeps everyone aligned on goals and achievements.
• Recognition programs that celebrate both individual and team successes.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer service positions in the healthcare technology sector.
• Performance‑based bonuses tied to customer satisfaction metrics and project milestones.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement for relevant courses and certifications.
• Access to mental health resources, employee assistance programs, and wellness initiatives.

How to Apply

Ready to bring your expertise to a dynamic, mission‑driven team? Click the link below to submit your application and join brighthush in shaping the future of healthcare technology.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made based on job‑related qualifications, experience, and performance.